Old Town Ace Hardware in
Alexandria (VA)

First time, surprisingly larger than I expected for being in Old Town. Well-organized and extensive.

They still had sleds hours before the snow started. The cashier was super nice. Will be back.

Old Town Ace Hardware is a top notch neighborhood hardware store that really cares about its customers. I was having trouble using some gift cards that I had purchased a couple months ago, and Bryant truly went above and beyond to help me out and ensure that I could complete my purchase without issue. His dedication to customer service was exemplary.

I called in and the woman I spoke with was so happy and incredibly helpful. Even though they didn’t have what I needed in stock (due to seasonality) she offered a few alternative options based on how urgently I needed the item.

Very friendly and helpful staff. Lots of cool, gadgets, and great place to find stocking stuffers.

Great local hardware with way more stuff than I imagined walking in the door. Best part is by far the staff who are remarkably friendly, engaging, and knowledgeable. 10/10 will return.

Truly helpful associates and a great shopping atmosphere. Every visit is a treat.

I went there to get my son a pocket knife and they had a small selection, but found something he'll like. Staff was helpful

Staff are really helpful! One employee (sorry that I didn't take note of her name) helped us for several minutes, until we found the right ceramic pot that would work well as a bird barg. ??

My visit was the middle of the day.The middle of the week, with plenty of workers there. After inquiring about a grill for traveling. I was not able to get anyone to assist with opening a box to look at a grill that was boxed and up high. Terry, was asked to assist with getting a box down and opening it.And he was quite reluctant to assist.And had a smart mouth on him that slapped the box and said, what do you need to know that the box doesn't already have on it. Then, he proceeded to try and be funny by saying that he doesn't speak french.Since there was french wording on the box and tried to make a fun comment about that. The whole time i'm thinking that my lunch hour is trickling down without help. After his little behavior and show, I went ahead and said, you know what? Forget it.Thank you for your time, and I turned to leave and then he started falling over himself to offer all kinds of assistance that he was not offering minutes before. I will not be back to this location.And I will make sure that my family does not use this location either.

I've shopped here a number of times over the years and their selection stands out as does the staff. Particularly good place for harder to find stuff that the big box store might not even carry. However, today's review is really about 2 guys working there around 2pm 10/21/25. Management take note. I had car issues and was across the street AT the traffic light trying to start the car. In my worried mind I neglected to get these two guys names but I hope management can determine who by the time it happened. Anyway, the one guy saw me, went in and got another guy and they pushed me a full city block so I could park out of traffic. To make my luck even better apparently one of their store contractors was across the street and offered to jump my battery! Got me going and made it home! Lol, trouble to follow with the car I'm certain but Kudos to all three of those gentlemen who went out of their way to help a total stranger. I'll stop by sometime and thank them in person (again). My experience is that the type of people like I've mentioned are working in the hardware store so your unlikely to get attitude or just lame workers when you go in to find something and, of course, your keeping a hardware store local to Old Town with your business.

Friendly staff. Always surprised at how much a little shop has. Fair prices! And employee owned .

Super helpful staff. I do not recall the name of the person that helped me - but she was very helpful. The store also most likely has whatever you need in terms of hardware.

It is a sprawling, but well stocked local hardware store. I needed n multiple items for my sons from room - waste basket, step stool, dust buster, etc. they had it all. Staff was very helpful. Parking easy on street.

I purchased an order online to be delivered in store. I went to the store with my cell phone, with the email from Ace hardware. Got there and told them that I had the order number. They asked me for my name. I gave them my last name and a complete description of the four items I was purchased. Someone retrieved the 4 items, brought them up to me, and told me that it was not under the correct name. He told me that it was under the name Tara. And I confirmed that was my first name. He then asked me for my license telling me that he could not give me the items because the name that I gave didn't match the name that I initially provided even though I had my cell phone with the order in my hand that I was trying to show him. I then had to walk all the way back to my car in 98° heat outside to get my license so that I can retrieve my products. Not happy whatsoever. But it gets better.... When got back in the store, I showed him my ID, he didn't even look at it. The individual kept on telling me it was Ace Hardware Stores policy. Common sense has no place at this store. Nor does respect. . Don't bother going unless you seek a completelty unnecessary headache. My verbal full description of the items, me providing the order number, AND showing the email from Ace Hardware addressed to me.... with my full name... , all should have been more than sufficient. Absolutely disgusted at how I was just treated.

Excellent customer service and staff was very knowledgeable in directing us exactly where to find what we were looking for. It took us 10 min from when we arrived in the store to getting our items, paying for the items and out the door. I’ll definitely go back!!!!

Customer service is always 10/10. I order things online sometimes and whenever I walk in the staff is super nice, and helpful. EDIT: Whoever owns the business it is 10:30pm. You don't have to go so hard, call it a night, watch a movie. ?

Had a very good experience with Jeff in the paint department. He went out of his way to help another customer put together a shopping cart and helped me with a custom paint match, all while being very helpful, pleasant, knowledgeable, and professional. Shout out to a great employee

Take a step back in time to a place where the hardware store dispenses excellent advice. They have the parts to keep your project on track. I was repairing an old Sears file cabinet and needed a spring. Not just any spring. They helped me find what I needed and I was most appreciative. Love this place.

Every time I come into this Ace, the staff are so nice to me and my dog. I live nearby so this store is very convenient when I need something in a hurry. I cut my head once and desperately needed hydrogen peroxide and they had it! They have a surprising selection of household items you might need in a pinch. The staff are very helpful and are always around if you need something. Prices aren't bad and the coupons they mail me are nice.

I ordered a grill from this store and couldn’t be more pleased with my experience. As soon as they opened the morning following my order, I received a courtesy call to confirm the order, delivery options and assembly. The team was professional, remarkably helpful, and easy to work with. Not to mention that they had everything I needed in stock ready to go. Will certainly be back to this store, both online and in person, very soon. Thank you for such a great experience!

Decent hardware store. Similar items are located in various areas (either hunt or ask). Upstairs area is where I found what I was looking for. Pleasant staff.

Called to see if they have windshield wipers after ours flew off mid drive. They answered immediately, gave top tier info, and when we got there helped figure out exactly what we needed. Two great employees working the night shift 2/15/25 Thanks guys.

I was recently looking for pallets to help in my storage unit and after calling around and most people telling us no, Bryan was kind enough to donate a few! This really helps, and it’s amazing to find such helpful people. I really recommend the kind people of Old Town Ace!!!!!

Every time I go to this store the employees are very nice and helpful. I never see them get discouraged with any of their customers or with me when I ask a lot of questions. There is a wide variety of products sold here, and I could be in this store forever, just looking around.

What a wonderful store! The staff are very helpful! I’m especially happy with the events they have and that they carry Jonathan Green products. Thank you!

The beachfront room was a disaster for $120 a night. The plumbing underneath the wood floors was broken and water flowed up out of the floor for two days. Large cockroaches crawled up the walls at night and there was no toilet paper or tissues. My favorite was no hot water for the shower. I decided that after staying here for over 20 years, it is time to move on. When I told the desk clerk about the broken pipe he said I shouldn't worry about it, probably was a leaking air conditioner.