Staples in
Alexandria (VA)

Love this location! I do my printing here and it is always done on time if not sooner and the associates are friendly and helpful!

Easy to place an order on the website, store associates were very knowledgeable and helpful! I will definitely use Staples again!

Ive been here three times. Two out of the three visits were bad. The store did not open on time. Myself and another customer waited several minutes at the door during posted hours where the store should have been open. My last experience was worse, as I needed assistance but the employees were unhelpful after i asked for help twice. I was told someone would help me shortly, but I waited twenty minutes with no assistance. Multiple employees saw me waiting and appeared to be activly ignoring me. I would not recommend this location at this time.

VERY friendly and helpful employees, Marquette is kind and patient with the printing/ fax / copying stuff. Thanks

I visited the store on Sunday January 4th, 2026 and the manager informed me that Amazon was shut down for the day…Mind you it’s barely even 2pm and you close at 7pm?????? Which was disappointing because I always use staples as my drop off location just for the coupons. Instead of helping me find another drop off point I felt as tho I was being shoved away. Showing me the sign on the counter saying they were not taking returns that day. You lose loyal customers like me by giving bad customer service. I’ll rather use whole foods!

The print job that I got was quick and efficient! Marquetta was super helpful and the prints turned out great.

This store is completely understaffed. I always come here because it’s the closest staples to my house. I gave the cashier sympathy last week because he was taking care of us customers in line and also Amazon customers behind them. With 1 cashier and a manager who was outside smoking then walked inside the building walking pass both lines not helping. I frequent this staples so I know the other managers, this one was a new face, I only knew he was a manager because a customer asked for a manager and the cashier informed us that was the new manager walking pass him, I was in line already for 10 minutes at this point. He was outside before I even entered the building, As he was called he kept walking towards the back on his cellular device. The cashier informed us that he may not have had a walkie talkie. That is insane, even with no walkie talkie you walk in and walk pass both lines???????This is why I rather shop online. Didn’t see a name badge just his ponytail and coffee in his hand as he walked back in on the phone.

Needed a special project done, went to four other places before meeting Lamar who took care of of my problem in five minutes. Fantastic service!! Deserves recognition!!

The Staples at Potomac Yards is so nice. It’s clean, neat and organized and has a great selection of items!

I've made a couple of Amazon returns and also made purchases here. Everyone has been super-nice and very helpful.

Mr. Lamar was amazing and helped me in a great time of need! It was a long day and this location was my last resort (especially since I went to a couple other local Staples locations throughout the day, all while running around for my cousins engagement the next day). THANK YOU SO MUCH!!!

They didn’t have the item I was looking for and quickly ordered it, and I received it at my home in a few days. Also, the woman at the copy Center showed me how to use the machines I was very helpful.

I had an excellent experience with the associate who assisted me with checkout and rewards information and promotions. I did notice that there were less than a handful of associates there. This may be a problem if there are several customers in need of assistance.

I have come to this Staples for the past 3 days getting print outs for my wedding. And I must say that the staff is so nice and I was so pleased at the quality of my printouts and the quick turnaround time. It was such a pleasant experience.

The customer service here is exceptionally poor. I shop here regularly, and also do my Amazon returns here regularly. The cashiers prioritize customers checking out from the store over Amazon return customers, regardless of when they got in line. I was standing in line for about 10 minutes today waiting for my Amazon return to be processed, and the cashier Continued to check other guests out even if they got in line after I’d already been waiting for minutes. When I asked the cashier if we could process my return quickly, he told me that the other guests were a priority because they were shopping in the store. This comment alone turned me away from doing my shopping here this afternoon and I ended up going to target for what I needed. I would recommend not speaking to your customers this way, and making them feel like their time is less important than the others.

Be careful shopping at this Staples. If you do, do not give your personal information to the cashier. He will pretend to search for an account but actually try to sign you up for something without consent. If you complain to corporate you are wasting your time because they do not care. President’s office (Melinda) will waste as long of time as you will allow on a call, gas lighting you and continuously asking you what you think company did wrong. She has a nasty attitude too.

RJ and Lamar went above and beyond to assist me with a special project that is dear to my heart. Their level of patience and determination (because there were some challenges) to provide a quality product was outstanding. I had a bad experience at the Oxon Hill location but this team turned it completely around for me. I will pass other Staples locations in the future to come to the Potomac Yard location as long as they are still here. Thank you both again very much!

In a competitive world with similar product offerings, it comes down to customer service. After my printer died, I urgently needed help with a two-page print. I showed up 20 minutes before close and Jesse was super helpful. Now I now where to go.

I went into Staples on July 18 to make some Amazon returns from my home improvement business. I was greeted by an employee named Maria. I started to gather my shipping items to be returned and pull up my phone to pull up my return labels. I provided Maria the first return label. She then told me that it wasn’t a staples return label and it wasn’t going through. I looked at my phone a little bewildered because I was sure that I had gathered all my return labels and selected staple as my return store, I discovered that Maria was indeed right, I accidentally selected Whole Foods for one of my returns, so I went back into my Amazon app and to re Print the label for a Staples one. Maria then told me that she would be right back and she was going to answer a call a customer service call, no problem. She then came back to me about 10 minutes later, as I was waiting for her to get off the phone to continue with my returns. I told her I can just return the rest of the items that I have because these are for sure staples returns. She then asked me if I wouldn’t mind letting the person behind me go in front of me and I said no thank you, I’m here. I’m ready. She said he only has one item and I said that’s honestly not my problem or has nothing to do with me. I was here first and I’m ready. She then goes to argue me down and say that the label that I have is not staples and she’s been waiting for me for 30 minutes (UNTRUE, i had literally JUST walked through the door) and it’s not fair to the other customers and I’m just very confused. She continues her verbal attack and says: You weren’t ready with all of your other items, you just did it just now, you just fixed your labels and had me waiting on you” I politely I told her no I have all of my other labels here (proceeds to show her my phone of about 4 other Staples labels.) At this point I’m in disbelief that this Staples employee is INTERROGATING me about what labels I had ready!!!!! Like seriously?! All of this over ONE label mistake?! She then reiterates that I took too long and she’s been waiting for me for 30 minutes. First of all, I wouldn’t have even had time to fix all of my label returns because if you’re familiar with Amazon, it takes about 10 steps to get a return label for each item and I had about five bundles of wallpaper. THAT would’ve really took me 30 minutes so I then had to show her that I screenshot it my label from yesterday at 8:40 PM. She then CONTINUES to tells me that “that was an Whole Foods one, that’s not Staples” so then I’m like why are you being so rude to me. The guy behind me was Hispanic, she was Hispanic. I am in an African-American woman. I felt like this was racially targeted and I did not feel comfortable. I felt like she was trying to embarrass me. I felt like she was trying to position me as underneath her, and I did not like the experience. A manager African-American manager stepped in, remediated the situation and took over my transaction, which I which I’m grateful for. However, Staples Alexandria Richmond Highway I don’t think you should have employees by the like of Miss Maria racially profiling and racially distinguishing people to verbally attack them when they have done nothing wrong but be African-American. I was sweet with this lady. I told her please lady I’m not trying to start with you because I’m having a great day. She just kept saying “no you’re not ready. You haven’t been ready. I’m not waiting for you. I shouldn’t have to wait for you.” No patience. No compassion for customers. VERY RUDE!!! Not sure how she is evem allowed to work in customer service! I’ve never had a racist experience like that before. And I will never go back to this location.

SKIP THIS LOCATION IF YOU DON’T WANT A HEADACHE! I am disappointed, bewildered and insulted by the abhorrent treatment I experienced today at the Staples on Jefferson Highway. I was waiting in line to speak to an associate about my Amazon Returns issue as she is helping a customer directly in front of me. A line begins to form on the register side behind the associate. As she completes the service for the woman in front of me and I step up next in line, we make eye contact and the associate turns away from me without saying a word and begins to help the first customer in the regular check out aisle, another woman. I had been in my line before the customer she turned to help and I attempted to bring this to her attention. She ignored me and continued to help the other customer. I sat in silence watching her help the other customer and as she began to start to help the next customer behind that woman the woman turns to her upon leaving the store stops in her tracks and says “ can you please help this lady” and points to me. The associate then turns to me and acts as if she is coming to now help me while stating “ I’m not on Amazon”. Frustrated and appalled, I asked for a manager. A manager by the name of “Happy” came up and after I explained to him what just happened and my feeling of being overlooked in the line he didn’t acknowledge that a mistake had been made or apologize for the employees actions towards me. Instead, he wanted to only address why I was at the store so I begin to explain my Amazon returns issue and another associate “Lana” ( the assistant manager) enters into the conversation ( I had spoken with her over the phone prior). In the middle of the discussion the employee who initially ignored me yelled that I wasn’t in line to me and as a result I was placed in a position where an employee was accusing me of lying! The previous customer literally had to advocate for me in order for her to acknowledge me and I communicated that to her. Again, the manager never addressed the employee or her behavior. He also condescendingly spoke to me while pointing towards a returns receipt saying “I know you can’t read” but these numbers here and proceeded to count 1,2,3,4,5,6 are all you need to prove a return happened at Staples for Amazon. I mention this to paint the picture of how rude, dismissive and disrespectful the employees at this location are. Lana then steps in and discovers that my returns were actually never logged into the system. The Manager had walked off before this discovery and never returned to ensure the issue was resolved. Instead, Lana was the professional and knowledgeable management staff. At the end of her helping me she tells me why the associate ignored me and the reason she gave is that at this location, they are being directed to prioritize Staples customers over Amazon returns. This was shocking to me as I would assume all customers deserve equal prioritization from staff. There is no signage to explain this nor any employee who communicates that “they will be with you in a moment” or calling for assistance. Instead, a single employee is left to handle both locations. This lack of service is common at this location where employees will have you standing in line for extended periods of time without any acknowledgment. This is also not my first time being deliberately serviced after another customer who I was in line before by the same associate. This was the last straw for me. Staples should consider removing this location from its Amazon affiliation as the poor customer service, lack of urgency, decorum or customer care reflects poorly on Staples. Staff should be retrained in conflict management, customer care and response and updated on Staples brand beliefs and core values as a company. Being dismissed doesn’t feel good as a customer whether or not you are buying Staples products or using the affiliated services that Staples offers. All customers should be valued and respected. I am disappointed and disgusted by my experience and I will avoid Staples in the near future.

Hands down, the best Office Supply store experience I’ve ever had. It all came down to the courteous, professional interactions I had with both the staff and the manager. I felt valued, taken care of, and was given what I would consider a 5-Star treatment! Would recommend this particular location to anyone looking to support their home or work office needs.

Jessie F was an incredible help. So patient, knowledgeable and overall friendly attitude made me decide not to even try Office Depot again. He gets the meaning of good customer service. I don’t know the name of the two male cashiers I’ve interacted with but a definite 10 for them too!

Staples is a go-to destination for office supplies and more! They offer a wide range of stationery, tech gadgets, and business essentials, making it easy to stock up on everything you need for work or school. The store is well-organized, and the layout makes finding items quick and hassle-free. Their printing and copying services are reliable and efficient, and the staff are always helpful and ready to assist.

I had the absolute worst experience at Staples. The customer service was beyond awful—employees were rude, unhelpful, and seemed completely uninterested in assisting customers. I waited forever just to get someone’s attention, and when I finally did, they acted like I was bothering them. The store was also a mess, with disorganized shelves and outdated products. To make matters worse, the checkout process was painfully slow, with only one cashier working despite a long line. This is by far the worst place to shop. If you value your time and money, avoid Staples at all costs! I will never return.

Shout out to Lamar for his outstanding customer service. I had labels printed for holiday gifts and even though I approved the design online, he called to confirm with me as some of the design was cut off. He also printed two versions and adjusted my design to improve the aesthetic. Lamar also printed my Christmas cards (200) and they looked better than the high end boutique card companies I’ve used for years. Lamar is a joy to sign with and puts the costumer first. During the busy holiday season, he went the extra mile to make sure my order was perfect. He also has a warm and personable personality and great communication and customer experience skills.

Well-organized, but as with any other supply store shopping, you have to browse and pay attention to what you're picking because of the multiple options to choose from. I needed a directory in here, but I found what I needed. Eventually. Exchange process was simple, thankfully. I hate shopping so take my review with a grain of salt.

I have come here quite frequently and never really had any issues. The parking lot is a bit dicey if the strip mall is busy. The wait to check out on your purchases leaves you wanting. It could be faster.