North Coast Auto Mall in
Cleveland (OH)

I brought my son here to purchase his first vehicle and the experience was great. Dominic was the BEST — stop by and check them out PLEASE you will not be disappointed 😊

Steevy Rich helped me find something better then I was originally looking for and made sure I was happy with my monthly note after almost walking out because I did not like the original options. He made sure I was happy and he stayed an extra 2 hours past the time he was supposed to get off to make sure I was all set. I appreciate his help and patience

Wasted a Friday afternoon with fake promises and yes we can match the other dealerships trade in and yes we can get you to the payment you want. All lies don’t use the salesman jay and just don’t use northcoast. Shady dealership and unprofessional!

Came to north coast for my 2nd car was in and out in 90 minutes. Go see Dominic Fair, he'll do rifht by you.

Bub was very friendly and patient. He helped me get into a 2022 suv with a reasonable monthly payment. Very grateful.

Dominic Fair at North Coast Mitsubishi West Cleveland was very helpful. He has a good personality, good customer service skills. I will refer him to my family and friends. Thank you for everything.

We paid cash for car but did not get any paperwork until my husband called numerous times. He kept getting cut off!!

I went to NCAM to find a car for my son. Luis helped me from the very beginning and was amazing. He answered all my questions and got others involved when needed. We went over serval options and in the end, we found the perfect car for my son. I stressed the importance of something dependable but within our budget. They were able to make it happen. The car was used and had a few scratches and stains, but the detail team was able to get a lot out and make it look brand new!! We are very pleased with our purchase and will go to Luis the next time we decide to buy another car. Thank you so much!!

Frank and Don are a dynamic duo!! Brand new no miles out the door with barely a difference in current payments. Made sure the asked me what I wanted and when I said NO they went back to the drawing board and made it happen!!!

Omg this is the second time I came to North coast and I am so happy with my Purchase I really didn’t think I was going to walk out of here with a truck I’m Beyond happy Frank is who help me please go to frank im sure everybody here is amazing BUT FRANK Thank you 1 million times me and my kids are grateful ❤️

I normally don’t leave reviews, but my experience with North Coast Mitsubishi West Cleveland has been frustrating and completely unacceptable. I purchased a vehicle service contract along with my 2023 Dodge Challenger, and after reviewing the contract, I decided to cancel it — which the contract clearly allows. It specifically states that cancellation can be done through either the dealership or the administrator. When I went back to the dealership to cancel, I was told by the finance manager, Dean Eshghy, that I could only cancel the contract if the vehicle was totaled or repossessed. That’s not what the contract says at all. I even showed him the section, but he still refused to take action or acknowledge my right to cancel. To make matters worse, I contacted the warranty administrator, who just sent me back to the dealership. I’ve gone in person, made phone calls, submitted a formal written complaint, and followed up — and still, no one has helped. No accountability, no resolution, and no effort from management to make this right. The most frustrating part is that they all seem to pass the blame instead of actually reading the contract and doing the right thing. I’ve been more than patient and respectful throughout this, but I’ve been ignored and dismissed at every turn. This dealership has shown me that once they make a sale, they’re done with you. There’s no customer service, no integrity, and no follow-through. I’m extremely disappointed and would not recommend doing business with them.

DONT BUY A CAR HERE. Saw a TRX flying down the highway 90+mi with dealership plates (aka they are going to sell it to someone) no tags or temporary plates. It had clearly been Mudding with mud all up the sides and up to the roof. They are going to sell this Lemon that’s been abused to someone. This isn’t professional. I’ll save you the pain don’t buy from them or get work done.

Frank stayed until 11:30pm to get the me the wonderful vehicle I have. He definitely did a great job. I am so grateful. He’s the best salesman!

Nope, they can apparently. It was complete lies. Never kept there word or intended too and then used that Just messed my credit up and made it hard to look for another loan.Then they show me prices of vehicles and I show them ,some of the msrp for these vehicles and they’re cheaper brand new then used at this place. This place has few good prices used cars. Most though are overly priced. They tell me wow, that’s crazy. Then I tell them the cars I was looking at and they wouldn’t even let me see the ones or drive the ones I wanted. Told me I probably couldn’t afford it but little do they know my finances and what I can afford and can’t plus if they honored what they said about trade in value 7k over, I easily could have afforded the cars I wanted to see even with there financeing not including what I got personally . So on top of not letting me drive what I wanted, after test driving they tell me 2k for my vehicle which is not even 7k nor 7k over Kelly blue book. No wonder they waited till after test driving to tell me this. I owe 9 more months on this car , like 4600$ left, they couldn’t even get me out of my current loan. I wanted to die of laughter. No one at the place could even believe I paid what I did for the car . They were very shocked when I told and showed them. I tell the manager the text and calls I received .about the deals in may. He saiddidn’t believe me. He then Had me send him the text I got from they’re team saying 7k over Kelly blue book value, proceeds to tell me they’re sales department doesn’t know what’s going on with the internal part and they’re a national company so they have a call center that calls everyone for all they’re places in the states ,so they didn’t know what’s they were really talking about and couldn’t honor the deal that got me there in the first place even though I have in writing them saying it. He told me that he didn’t want to say that they didn’t know what they were talking about, because they were technically his company, but that wasn’t gonna happen and I was lied too. The manager Admitted they would say anything to get me in there and that they would not stand behind there word. So after messing up my credit, wasting two whole days at this place, loseing pay, and getting lied to blatantly, I now know this business has no integrity , and doesn’t care about people . Also if I’m even 30 minutes late to makeing a payment they will shut off my car, even after 4 years of no missed payments. Also, I was told that I could get refinanced but when tried was told my car was to old so I was stuck in this horrible loan. I haven’t been able to progress much in life financially because of the price to upkeep and pay for this car and insurance . Did I mention this car also gets 12-14 mpg. Cost 80+ just to fill the tank! They got me good: I still have text showing they lied. They told me they would make up for last time and did even more this time, it was horrible. This was like last month. Like I said, if you can’t find someone to finance you, and are willing to be taken advantage of and stuck in the same place for 5 to 6 years and completely lied to then come here, Otherwise you’re better off going to an actual dealership and buying a brand new car, it be cheaper, it’ll have a warranty.

Rasim was amazing from start to finish! This is my 4th vehicle bought there. I never once felt mislead or pressured. I went in with what I wanted and left with just that!

Jay C is awesome! He helped me get a new car last minute with no trouble. Customer service was impeccable no troubles made the process very smooth and easy.Definitely recommend going to him for your new car.

Had the best experience at North Coast Auto Mall! George was so kind and patient with us and we made decisions on our new car. I would highly recommend this dealership and George!!

I had a great experience working with Mo! He was friendly, professional, and genuinely helpful throughout the entire car-buying process. Mo took the time to understand what I was looking for and helped me find the perfect car that fit both my needs and budget. He made everything easy and stress-free. Highly recommend him if you’re looking for a reliable and knowledgeable salesperson!

I now will never go back to this place ever again. A couple of weeks ago I called because I was planning to come in to trade in my vehicle that I purchased from this location when setting up the appointment over the phone I spoke with Felix I explained to him that I was relocating back to the area from Nevada and told him the exact date I would be in town. I got the feeling that when speaking to him initially he was not listening to me. A week later, I begin to receive 6 AM phone calls from Felix about if I was going to make the appointment. This was very annoying due to the fact, I explained to him when I would be in town and that I lived in NV. I contacted Felix back and explain to him that I would not be coming in and the reason why( His lack of listening to what I was trying to tell him) . He stated he would cancel the appointment. Now days later, I am still receiving phone calls from Felix to confirm my already canceled appointment. When I called back, I asked for a sales manager to get the calls to stop, but instead they gave me Felix who told me my “feelings were just hurt because he called me so early “and even at one point stated that what I was saying was “irrelevant”. This is completely different from the service. I received the last time I went to this location. I would never use them again!

Bought my 2019 dodge journey. Within the first month it has been in the shop twice. Once for my actuator on my passenger side failing and again for my oil filter failing and leaking oil. Neither of which were present at purchase. Also when I bought the car my backup camera worked and now it doesn't and when I bought it up to them they simply said "not in warranty so no free fix but possibly a discount on the repair" then told me it's near 200 for them to even check what was wrong. They have been cool otherwise but this is unacceptable. All I want is my back up came fixed. Mind you once again all of this and barely 30 days. I haven't even made the first dang payment yet.

North Coast Mitsubishi west Cleveland is a highly recommended car dealership known for its exceptional customer service and seamless buying experience. Customers have consistently praised the professionalism and friendliness of the staff, particularly highlighting individuals like thank James Woost for their outstanding communication skills and dedication to customer satisfaction. Many reviews emphasize how quickly and efficiently the purchasing process is handled, with customers noting that they were able to complete their transactions in a short amount of time without feeling rushed or pressured. For instance, one customer mentioned that they were able to finalize their purchase within an hour, which speaks volumes about the dealership’s efficiency. Additionally, customers appreciate the transparency in pricing and financing options. One reviewer specifically noted that there were no hidden fees or mandatory add-ons, which is often a concern when buying a vehicle. This honesty fosters trust between the dealership and its clients. The dealership also receives accolades for its supportive environment, making first-time buyers feel comfortable and informed throughout the process. Many customers expressed gratitude for how staff members went above and beyond to ensure they found the right vehicle for their needs. Overall, Excellence Auto Direct stands out as a top choice for anyone looking to purchase a vehicle in a hassle-free manner while receiving excellent customer service. Ask for James Woost

James was the best sales associate we ever had the pleasure to deal with. He made sure we were getting something we wanted. He was never pushy or in a rush. The entire team at North Coast made us feel at home. If your buying a car North Coast is where to go

Jay was an incredible salesman. He was able to get me into the car I wanted, for a great price. He was never pushy or made me feel judged for having less than perfect credit. We will 100% be back for future car purchases.

BUYER BEWARE!!!!!! I bought a car there last week and reviewed the Carfax. The sales person was driving on the computer and highlighted the minor damage. Upon signing for the car, they verified we went through the damage on the Carfax. After getting the car inspected as it was under manufacturers warranty, the car was stolen. No one at the dealership disclosed this. Upon calling, they stated it was signed off that the Carfax was reviewed. Nothing printed or called out upon the review that the car was stolen. Maybe would not have changed the outcome of the purchase, but I will never buy a car here and will ensure to tell anyone looking for a car, not to go here for a car.

Service Sales Rep is professional. It was a long procces, however, it was worth it. The sales Rep encouragingly accommodated to make sure I had a better rate of car insurance, went over the car fax, and finance forms. Offered coffee and even water for my dog. And to top it off, I had called several of my people to see if anyone was able to help me drive the car back home and the Sales Rep helped me. TY Ray.

Bub and Zee- when I say I never been so satisfied with customer service until today! Mark my words I literally came not knowing what to expect with a trade in from a 2017 Chevy traverse to 2024 outlander as the first owner! I’m crying out real tears I’m just so blessed!! Thanks you guys you’ve made the rest of my year!

Manny and Anthony were absolutely awesome! Would definitely recommend both to anyone and would absolutely go back to them for our next vehicle! Thank you Manny for making us feel beyond comfortable! And for being so patient with us and definitely for dealing with my craziness 😜...you guys were beyond awesome!