This rating is based on customer reviews, inventory size, pricing, and service quality
In Cleveland, OH, AutoZone Auto Parts trends positive overall at 82/100. Customers frequently note helpful, above-and-beyond staff, quick check-engine assistance, a clean, organized store, decent inventory, and reasonable pricing; many say parts are easy to find and service is fast. However, feedback is inconsistent: some report rude or dismissive interactions, an inaccurate battery diagnosis, refusal to perform diagnostics, and returns/rewards hiccups. Wait times are usually short, though resolving order or warranty issues can take longer. Overall, strengths outweigh complaints but service can vary by staff/shift.
Address:
16122 Lakeshore Blvd, Cleveland, OH, United States
I wanted to do a shout out for Rick! I've been going to this Autozone for years and Rick is always so helpful and super friendly! I don't dread going to get parts for my car knowing Rick is there to help!
Been going there for years. Staff is wonderful and very helpful. Store is clean and well organized. A variety of multiple products. Prices are reasonable. My first choice when car pa r ts are needed.
The service is great! Everyone was very kind and helpful. We were traveling across country and the people here went above and beyond to help us. This is the one of the best Autozones we’ve been to.
I went to this place on 3-17-24 as the young man to put my car on the diagnostic machine and he told me he couldn't do it all he was doing walking around eating chips no one was in the store at that time shopping I couldn't understand why he would not put my car on the diagnostic machine the report service I think the young man was just lazy and did not want to do his work
I always purchased my car parts at autozone because the prices is great , most of the time reasonably and the customer service is excellent. Stephanie, April and everyone is always nice and knowledgeable about the job.
Had issues with my car battery. The person who diagnosed it said it was fine even with corrosion around terminals showing. Told them it had to be jumped for the last 2 days every time I turned it off for more than 30 minutes, Went somewhere else for a second opinion, the battery was bad..
This location on Lakeshore did an amazing job with helping me today. Great costumer service and I really appreciated the two women that helped me get something done quick and efficiently.
I purchased two bottles of New Car Smell air freshener that smells nothing like the new car smell spray from any other places I purchase from, it stinks but AutoZone will not take my returns. I'm not sure they will take any returns. Buyer Beware.
The employees in this autozone do not listen to their customers at all. This isn’t a review about myself but I was in this store yesterday, a young woman asked a employee “hey can I put my phone number in for my autozone rewards” the man tells her she can’t because she doesn’t get points for that specific purchase, she frustrated says nevermind but explains to me once outside that she already had points on that card she wanted to use, also I thought you put your card information in whenever you make any purchase so the whole situation was odd. You all need better employees with better listening skills, and employees who actually want to work because that man didn’t want to do anything but rush her out of that store and it’s trifling.
I only put one star because I had to, to be able to leave a review. let me start by saying customer service was the worst. the women definitely hate their job or had something. for an auto parts store they were NOT helpful for our needs and didn’t want to help us in any way shape or form. had to fix a tire in the parking lot and needed assistance trying to buy lug nuts and rent diff tools so when they wouldn’t let us rent the tools tried to purchase and return and they wouldn’t let that happen either.
Before I went a friend said, be mindful of the level of intelligence when you choose a store. He was 200% correct. The young man said, we could be here all day trying to find this bulb. Went to O'Reilly's in East Cleveland, the young man said, this bulb came off of a Cadillac and proceeded to get the bulb I needed. Customer service is EXTREMELY important.
I had a very great experience today at autozone today … Ms Carla the store manager was amazing & helped me out and put a big smile on my face … I recommend anybody to come in this specific auto zone … customer service was excellent & she helped ne
Get a brand new battery for my truck and lended is tools to change the battery thank you again Ms Carla
The Older ladies working the morning shift were very rude i will never go there again, I hope someone over management will see this and speak to them about their attitude, one is also a manager I believe.. I drove to car parts warehouse, and I told my family to stop spending money with autozone until they get better customer service
I bought a set of wipers took them home and had a hard time installing them. I went back to the store and Tia without hesitation installed them for me and had me back on the road in 10 min. I need to mention it was 40 degrees and raining at the time and she was very professional and very pleasant Thank you Tia much appreciated.
I received excellent service from William J. and the other gentleman (regretfully I didn't get his name, but he knows who he is) at the Lake Shore Auto zone. This store will be my first choice for auto parts as long as the service remains this good. Thanks gentlemen!
I had an issue with parts that were delivered from another store, they wouldn't come up in the computer, so they couldn't sell them to me, as she was working to fix my issue, ms Carla and staff were very helpful attending to other customers. After some time my issue was fixed even though the wrong part was ordered by the night staff, daytime staff and ms Carla were extremely helpful.
Excellent, Excellent, Excellent I had purchased a " lemon" of a car the Head manager, District manager.. supervisor lol he had title... Was AWESOME., He went out of his way to help 2seniors understand what we had purchased and why ... He told us good and bad , tested with his sensor , looked up information for us and let us know...in his opinion what it could possibly need and how much out of pocket more it could cost us.... We returned the vehicle and saved ourselves from being endangered! Thanks AutoZone!
I got immediate helpful pleasant service. My only regret is that I was in such a hurry that I didn't get her name! I'm very pleased and will definitely be back ?
Website
