This rating is based on customer reviews, inventory size, pricing, and service quality
In Cleveland, OH, recent feedback on O'Reilly Auto Parts skews positive but with sharp outliers; overall 78/100. Strengths include staff professionalism—patient, knowledgeable help, quick installs and testing—plus solid inventory variety, a clean store, fair prices, easy-to-get right parts, and usually short waits. Weak spots: reports of rude management, delayed or closed openings, refund/warranty disputes, one claim of used parts sold as new at the Broadway site, and a mapping error. Service often shines, yet inconsistency and policy issues hold it back.
I didn't go in here but when I needed car assistance I went here and AutoZone. I believe everything is made in the USA otherwise I wouldn't go there. I have a mechanic I just don't have a car. Read that again ???????
I went today Darren was wonderful. He wa patient and multi tasking working with me and other customers Yall need more workers he was holding the fort down alone. I enjoyed the service he tested my check engine and compressor! Thee best service
The guys were really friendly. I purchased headlight light bulbs and they was nice enough to show me how to install them after I asked him to teach me. So far Oreilly has become my favorite auto part store and my first choice. Thank you for your kindness, it really made my day!
Store manager rahull is very rude Store employee Brandon sold parts he pocked the money and was FIRED for that , I went to get new brakes (on my warranty) and was told my warranty would not be honored due to a previous employee scamming customers and keeping the money I brought complaint to management and was totally accused of not purchasing I was told at the time of purchase that the receipt machine was down and that I had to pay cash, They found out what he was doing fired him and refused to honor my warranty now I’m without brakes and emotionally going thru it ,all this happened right after me having a stroke and being released from hospital no respect for customers I wouldn’t want this to happen to another soul.
Over the years employees at the store parked in “handicapped parking”. This morn in heavy rain,peddled up there on my bike and they were closed during regular business hours. Employees do not care to show up for work on time. This has happened before. Poorly managed,no more “Bad service”for me!
It is currently 7:57 a.m.And the location was supposed to open at 7:30 am.I walked hereIn the rainTo get front brake pads for my car.I am standing outsideStill waitingFor the store to open.The idea was to come here as opposed to the competitorsWhich are also within walking distanceAnd get a thirty-minute head startOn the workSo as not to missToo much time at my job.As of 8 a.m. nowThe location is still not open.It appears thatI would have been better offContinuing to walkChoosy competitorAs I would be therePicking up my parts by now. Now it 8:04 a.m.Someone finally shows upTo openAnd proceeded to tell me that they will not be open for a while as they have no powerYeah all the lightsAnd the open sign are on inside
The so called store manager with a bald head was very unprofessional to me. I stopped in the store around 12:58pm and asked the male manager about a fuse for my car, He never welcomed me to the store and never once moved to help me find what I was looking for. Around 1:05pm I returned to the store to ask who is the corporate manager and the so called store manager never opened his mouth to give me the information. I will never ever support this store again. And I will never refer anyone to this unprofessional store again. This is a mess starting off my new year with a a worker who is only in management for the money
Dave was amazing! Super helpful. Knew immediately knewl the problem. He ordered the part and suggested a mechanic! Wow - that was easy and stress-free.
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