This rating is based on customer reviews, inventory size, pricing, and service quality
Gateway Recycling Inc in Cleveland, OH scores 92/100. Reviews skew very positive: standout staff (Angie, Judy, Anthony), responsive dispatch, professional drivers, reliable pickups, secure shredding, and clear reporting. Pricing is often reasonable and scheduling smooth. Yard/logistics: scale instructions help, yard drivers assist, loading usually quick, but docks are tight; some cite slow or rear‑heavy loading and a confusing entrance. A few negatives involve driver behavior at another branch and occasional waits. Overall, excellent service with fair pricing.
This is a Five Star Business by far
... and they treat their Employees Fair As well!!! For All Your Paper Shredding or recycling this is the Place to go
Angie-- and her team-- make sure they can get you what you need, even in an emergent situation! They are the top notch in their field with cost and customer service! Call them today!
I always enjoy working with Tiffanie and the team at Gateway Recycling. I highly recommend Gateway for secure document shredding. Their customer service is above and beyond, which is something I truly appreciate!
We’ve worked with Gateway Recycling for many years, and they’ve always been fantastic to partner with. The drivers are professional, the dispatch team is responsive, and the service is consistently reliable.
In the past 12 months alone, we’ve recycled over 58,000 lbs of material, and it feels great knowing it’s being reused instead of ending up in a landfill.
A special thank you to Judy, our rep — she’s awesome to work with and always goes the extra mile to make sure we’re taken care of.
Highly recommend Gateway Recycling to any business looking for a long-term, dependable recycling partner!
I highly recommend this company. They were so easy to work with, from the representative, Angie to the truck driver, Jeff. We had years of documents to shread, which I thought would be impossible to do all in one trip. But Angie took care of my situation in just a few phone calls. Jeff, the driver, was friendly but very professional and right on time. I will definately call this company if I need any shredding done in the future.
My company has been using Gateway for several years. They supported us through a major office clean out and relocation. We scheduled many high volume pick ups, and they always found a way to fit us into their schedule so as to not slow down our progress. Their drivers and office staff could not be nicer.
Got here early.....the first thing for the trucker to do is:
- Get on the scale. Then call number as stated on sign and wait for someone to pick up.
- They will ask you for your company name, truck # trailer #, and a pickup #.
- They will tell you drive through to old looking fuel islands, now some men don't pay attention to directions but I decided to go ahead and make a right by the truck repair place, all the way forward then back into the dock 7. (Of course, pull your tandems when you get into the correct position.) Then, back into the doors.
- You would be assigned a forklift driver. That person will load you and let you know that your paperwork is ready to go. What you do is once you're done you go back on the scale facing forward to the front call the same number and they tell you to get off the scale and come and get your paperwork and that's it.
Lol.... I did take the picture of the bathroom, and what's so funny is I guess the door is so old it got stuck. So I was locked in in a certain way and had to call the number from the scale to get someone to come and open the door. I need to work out more in my arms. LOL.
Over are the yard drivers seem nice they will direct you to the right place just watch your step.
Slow at loading, and they will load you rear heavy...check your axle weights before you leave. You'll get stuck running over weight and over length if you don't.
Never would I have imagined that it was such a challenging task to find a dependable paper recycling company. Over a four week period with multiple phone calls and emails, I finally found Gateway Recycling. Not only was Angie Wade an exceptional and informative representative, BUT she also committed to me receiving the bins the very next day!!! I highly recommend Gateway Recycling. Just save yourself time, aggravation and broken contracts and give Gateway a call.
Don't follow gps the entrance is on the far or south side of the building just before the tracks. A CB on channel 4 is how shipping communicates with drivers then pull on scale they have you then park on left of scale till the loader tells you what dock. Tight place especially to turn for docks 5 to 8 as they park trailer in the way so you can't turn around. Fast to load no overnight parking.
Anthony was so great to work with. A real professional and very helpful and kind. I appreciate his hard work. He is an asset to his company Gateway Recycling!!
Angie Wade is top notch customer service! So pleasant to work with and always following-up to make sure everything is running smoothly. I highly recommend Gateway! We are so happy we switched to Gateway!
Closing up a legal office and a therapy office meant tons of paper - some to be shredded and some not. From my first conversation with Angie, I knew I had found the right company to help me with the project. Every step of the way, every person I interacted with was helpful, friendly, and efficient. Anthony, the driver, who came three times to load and unload bins was awesome - friendly, helpful, gracious. I could not have asked for a better experience - and the price was much more competitive than any of the other companies I called. Thank you all!
Judy at Gateway is a wonderful resource and great teacher. She has been a big help in advancing our understanding of and ability to recycle correctly and responsibly.
Our company hired Gateway Recycling (Cleveland Branch) to shred 2 storage areas worth of documents. They were prompt and reasonably priced. The account specialist, Angie, was fantastic and easy to work with. The driver, Diavis, was top notch. He was professional, efficient and personable. I highly recommend this company.
Your Pittsburgh branch has a maniac truck driver who ignores all posted entrance/exit signs, stops his truck in traffic & gets out to threaten people. Their customer service is unresponsive. I really hope you guys can figure this out before he hurts someone.
Gateway Recycling was prompt, professional and provided solutions for our specific issues. We recommend them wholeheartedly! It is a pleasure working with Gateway!
Gateway does what they say they are going to do and they do it right. Their driver is fast and courteous when he picks up our recycling. Management is quick to respond to questions or communications. Glad I switched to them.
Gateway is great t work with. Angie made the scheduling a breeze and the person who did the pick up was fast and courteous. The price are very reasonable.
We had a pick up of over 300 boxes. The 2 gentlemen that did our pick up were amazing, 2 of the most polite and pleasant that I have encountered in a long time. I will be calling this company again for any future projects we have.
One of Gateway Recycling tractor trailer drivers pulled out of Wal-Mart/Highlands Mall Plaza in Natrona Heights, PA making a left turn across 4 lanes of traffic at 10:00 at night, pitch black with no concern for the 45 mph traffic that he blocked. The cab of the truck was on the shoulder of the opposite side of the road while the trailer was blocking the traffic. Meanwhile, there is a traffic light for pulling out of this plaza that the jerk driver felt that he was too good to use. Someone could have been killed because of this illegal turn. I have the entire license plate number for this tractor trailer, but the last four digits are 3828.
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