What clients say about Harold's Brake Services in Wilmington (DE)
The worst people I have ever dealt with.
Extremely rude. They went as far as telling the person who drove me there to get out of the building.
Unprofessional. I heard Harold didn't make it. What a shame.
I don't understand how these guys are still in business.
Cory was extremely helpful after towing us out of a really tough spot. NCC Police called him in to tow us. He was helpful with the insurance company and getting the car moved to the shop where it is going to be repaired. He always picked up the phone when I had questions. Great Service and road skill.
If I could gove lower than 1 star I would. What terrible customer service. They only offer problems and no solutions for vehicles that were towed in by police after an accident. They only take fax for the tow receipt because they dont have a company email. All they do is site laws when you ask questions. Car was sitting there for 3 days, and I am just finding out about it. When I asked, he said that it was the police's fault. Bottom line only take your car to places that offer solutions to your problems, which IS NOT Harold's.
If I could give 0 stars I would, my nephew got into an accident 15min away from them, and they charged my nephew 400.00$ for that 15min tow. Complete ripoffs.
I had a car towed there and when I went to pick it up they only take cash only. No credit card no personal checks. Very expensive because the tow charge is $200 plus $60 per day storage. And cash only. Would not recommend this place except for demolition.
It was ok. I was there for service. My car was towed there due to an accident. Wasn't happy about the price to get my car out so I could get it back home. However., the guy was nice, and courteous.
I'm sure they give wonderful service I just wish I met them under different circumstances rather than towing my vehicle from 50 yards away cost alot but everyone has to make a living. Very nice men. Great doing business with.
As many other reviews state over a period of years, this is an unprofessional group of men taking advantage of their contract with state police for towing. Unlike those claims paid out by insurance, uninsured customers can expect their towing and storage fees to be exorbitant, the basic courtesy of customer service to be nonexistent. In fact, these men will go out of their way to create conflict in order to squeeze more fees. As noted in other reviews, this seems to be worse with women. As noted in other reviews, both on Yelp and The Yellow Pages, the credit card machine is never working and cash is required. It is my thought that cash from those towing/storage customers who can’t be billed to insurance is income that this corrupt business simply funnels into their pockets, untaxed. Having had an insured vehicle experience there a year earlier, that is the obvious conclusion in the very different experiences I have had there. Bilk payments unhindered from insurance companies, maybe add on some fees for getting things out of your car, and then cash in on the car for salvage. If no insurance payment is coming, charge a lot of fees, say it must be cash only, and still keep the car for salvage. Lots of money moving through here and if you’re in an accident you should request a different towing service. Try Bett’s.
My vehicle had got towed there so I asked if I could get a few on my personal belongings out of the car and they told me no that there would be a 50 dollar fee for that I've never heard of that before, all I wanted was a bottle of cologne I had in there and 2 jackets one which was sentimental one of the last Christmas presents my mother gave me I couldn't get any of it from them so I lost it all crooks
Their prices were way too high, and they stole my jumper cables out my trunk once I received my vehicle back would not work with them again do better (honesty helps)
My car got towed this morning and I called to see if I can take out my thing out of my car so that I can sell them to get the car out and they said no right away that I have to pay the cash to get the whole car out.
So got a call that my wife was stopped by the police was told to come pick the car up from prices corner parking lot when we got there the car was not there 20 min drive to the place called the officer who said yea I had it towed you took to long my wife said when picked up they never waited he had got off the phone and called to have it towed place is a joke so is Troop 6 stay clear
This is not a real business. It is a racket. They have an “arrangement” with the police to be called to pick up cars, since no one in their right mind would actually hire them. Then, they play a game to squeeze as much money as they think they can get out of you. One cop thought it was funny and chuckled “they have a lot of rules.” As also noted by someone else here, they make up numbers as they go along before some stoned kid - blazed out of his mind - shows up hours later with your car. The kickbacks to the cops must be worth it. These people are simply crooks.
My husband was in a severe auto accident and the car was towed Here. Had a very positive experience with Cory who worked there. Was very helpful and understanding of our situation and explained how the process works. Thanks Cory!
Worst place ever. They have no desire to help you or work with you they are all rude and just wanna squeeze money out of you and they change their price evey time you talk to them
Wish I could give 0 stars. I was involved in an accident a few weeks ago and they were the company used by the POLICE DEPARTMENT. Went to get my belonging from my car and what I came to find was that (Someome) had taken my light bars off my jeep. My bumper was detached and the lights were taken off. Then while removing a snap on Thule rack, they tried to tell me I was not allowed to take it off due to it being "bolted on". Yeah Bolted on like my lights. So either the locked and gated yard isn't safe, or the people working there are not safe. A fool could not take off those lights properly. They were taken off with multiple tools. Don't want anything to do with them again.
Harold's was responsible for towing our car due to my mother being in an accident and having to take an ambulance to the ER. The accident occurred at 4pm and the car was towed around 4:40, giving us 20 mins to pick up the car since they close at 5.
Being at the ER for more than 3 hours, we were not able to pick up the car the same day and Harold's said that they would have to charge us an extra 70$ on top of the 170$ towing fee for keep the car overnight even when they wouldn't let us pick the car up.
When contacted, the representative was extremely unprofessional and simply did not want to deal with the issue.
I would not recommend this business to anyone and their services obviously need to be under severe scrutiny
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