This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, FST Parts in Wilmington, DE trends positive but uneven: 75/100. Shoppers praise knowledgeable, friendly staff, fair-to-great pricing, good-condition parts, quick same-day pickups, and available Spanish service. Inventory often comes through, with parts ready as described, easing finds. However, several complaints cite inconsistent customer service (rude interactions), weak organization and callbacks, incorrect “in-stock” info leading to wasted trips, strict return rules on some electrical items, and no haggling. Expect value and speed, but confirm availability and policies before driving in.
Everybody else wanted for the two parts $400-$500 for rear deck lid and a bumper cover for a 2015 Chrysler 200 S. These people sold me the two pieces for $200 for the Pay $100 apiece. And they are showroom perfect I mean other than her dirty from being out in the yard you know but I am exceedingly happy I got there took me a couple hours to make contact with my friend around lunchtime Mary we were gonna talk in the morning but other than that yeah this is a great guy to get parts from very very fair. So give him five sword he’s gonna be the first salvage yard that I speak with Steve is a gentleman that posted the ad on marketplace that directed me to his facility.. thank you Steve Lois for a fair deal and when I said I needed a couple little piece of trim from the radio knobs and stuff it’s like yeah go get them. I would’ve pulled teeth trying to find those things probably. So yeah thanks again guy happy
Great customer service & they had a rear door glass for my supervisor. Well worth the drive, Great place to find parts for your vehicle. Thanks for the awesome service!!!!
Good customer service, came in ask for a part I needed and john helped me & good price and had a good conversation with him trust worthy & a nice person
Great place to get what you need same day pick up along with great pricing.
Parts are in great condition
Very knowledgeable staff and great service
También se able español buenos precios
John is great always treats me excellent on price and good quality parts. I couldn't ask for a better yard. I wish more salvage yards Would treat me like this period? I run a small business in Newark and need a lot of used parts.
Позвонили по телефону, спросили о наличии частей к автомобилю, Джон сказал нам что все есть приезжайте. Мы приехали за 100 миль а запчастей у них не оказалось. Помимо этого , когда спросили у Джона почему он сказал по телефону что запчасти есть если их нету, в ответ он начал ругаться матерными словами и очень буйно себя вести. Не советую
Bad business give wrong part which was a seat i went back to them with the receipt they said the seat isn’t returnable because it’s electric part!
Bad customer service bad business will not recommend them to anyone!!
Extremely helpful workers, they had exactly what I needed and had it ready when I got there. Was very fairly priced and extremely helpful! So thankful I was told about them.
Zero organization. They tell you they'll call you back and never do.Then when you call the next day they have no record of what you were inquiring about when they pointlessly asked you for your name and number
Great place, came to buy a hood and a fender for my mini. Parts were as described, good pricing. I asked for additional parts to be taken off and they were happy to do so even with 15 minutes left to closing. Very good service, I recommend
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