Amazing service!!!! My car blew up (blew a head gasket) and the owner came to me within 10 minutes!!!! Not only was he quick but very nice and polite!!! One of the employees named jimmy was a big help as well!!! He deserves a raise!!!!
He was such a good man… he treated me as if I was his daughter and helped me with the car and understanding where I was wrong!!! Amazing company with amazing workers definitely my number one choice in any towing matter !!!
After jumping through hoops with the City of Wilmington for 4 days to obtain my vehicle after it had been booted and towed, City Towing Services made getting my vehicle back such an easy and fast process. Jeanette was so lovely to deal with and truly a breath of fresh air! So grateful to Jeanette and City Towing Services for making what was a long and tiring four days end on a good note.
Company installed plastic/wrap on on a broken glass passager door, And they charge a $100, but I think that's highway robbery does not make any sense. We'll report this to 311. I think it's unfair.they take advantage of people. And the fee to tow was $110
City Towing is extremely awesome Five star rated
I hope they're taking real good care of my S550
PS as soon as it's released from jail I'll need you to tow it to my house ? ?
City Auto Towing is a scam! They have a contract with Wilmington police. When doing construction in the city's we taxe paying City citizens are penalized, targeted and stalked for are cars to be taking in the early morning hours. Sometimes your car is taken even if there's no "do not park here sign:. That's considered a illegal towing. They don't even take pictures of your vehicle and the sign to prove it was a legal towing job. I've seen this company taking so many people's car starting over the summer of 2022 when the city started doing massive street work over north Wilmington, that I can't even count on my hand anymore. The company is scamming bad and they need to be investigated A.S.A.P. This review asked did I use this business, no I didn't but they're using my car to scam money out of me and so many others.
I was trying to inflate my own tire in order to make my 1:00 appt at NTB. My air pump was failing me hard and I had to find a towing service that could tow my van and get me to my appt within 20 min. I chose City Towing Services.
Within less than 15 min, my van was loaded and brought to NTB with 4 minutes to spare! Kevin, the owner, took the call and made it all happen!!!!
Highly Recommend!!!! So Happy!!!!☺️??
Best towing company. I was told 45 minutes when I first called than before hanging up she told me 20 minutes and Kevin was there within 10 minutes and he knew exactly where he was going. If you need a tow truck this would be my recommendation!! So friendly and polite from the lady in the office and the tow truck driver. Best tow company by far.
They were very helpful in assisting my brother get his SUV back. He was in pretty bad shape to walk so they came outside to him too sign the release paperwork. They even jumped the dead battery.
We had a heavy trailer towed after a minor accident, and instead of the company agreeing to tow it to our desired location; they impounded it (police guidelines is what the stated). We had cargo on the trailer that needed to be delivered, and was charged $450hr for two trucks (2hours each) because the first truck they sent couldn't lift the trailer (we informed them the trailer weight and had cargo). After City Towing received a payment to release the trailer and cargo; the receptionist would not release the cargo to the owner and was very rude to their driver. The receptionist is not helpful at all, and did I mention rude, loud, and rude. Also, our company is 1200 miles from the tow yard location and in order to rack up more fees; we were told to come back to the police station to get a release form. Please don't use this company they are not here to help you but rack up fees. We paid $2300 in fees for a 6 mile tow.
They made time to be there on a day they weren't open, Thank you.
Still can't believe it cost me almost $3,000 to get my truck back! Have never paid more than $1250 for a STRAIGHT TRUCK! Too Expensive!
I gave city towing 5 stars . I know it sounds crazy. I was past my 30 days and the sold it to a scrap yard. The owner got on the phone, and he was able to get all my personal items back for me.A+++. Thanks Guys
This company broke my drivers side window out to tie the seat belt around the steering wheel I left the car because of a flat tire on a snowy night. Then they charged me 600 dollars for so called accident recovery. I go to pick up my car from there yard and it has drivers side and passenger side window broken out my diesel gas can missing my brand new tire plug missing and my whole u connect touch screen radio GPS ect missing from the car they are set greedy humans
Grady people take advantage of your problems..charging me $100 for. 12 inch plastic sheet. unprofessional customer service use very bad language.give them business if you want financial and mental problems
Hey all you towers out there remeber what a pain twin oaks towing was. Well have i got the new twin oaks for you come down with all your ducks in a row and tbey will find something wrong so u can sit and wait
My car was towed due to a car accident. Never received notification that after 30 days my car would be totaled. Paid my 25.00 and went to the tow yard and NO CAR!!!
No one knows anything. Have your car towed privately if you are ever in an accident in Wilmington.
This towing company are Highway robbers. They predate on cars that are parked and keep/usually have one of their guy to watch and spot people parking. The owner is rude and foul mouthed. The people over there have no decency and respect of the the customer and their property. Do not even bother hiring or calling them for a tow. The company has no experience in towing and will damage your vehicle or steal something from inside the car. Beware of this towing company.
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