So I have been loyal to Brian's Auto for a couple of years now, but I've never needed anything aside from oil changes and replacing a burnt out headlight bulb. Today, however, I feel I should write a public review. Due to the ice and snow, there has been damage to the wheel well of my car, but apparently this came to a head this morning. The wheel well audibly ripped and began flapping against my tire. Obviously not a safe situation to drive in. I called and asked if there was any possibility of being seen that day and, luckily, they agreed to see me. After bringing it in, I had a very honest conversation where I was told it was fixable and that they would handle it. So, despite this essentially being a walk in, I'm actually receiving service. I'm very grateful. Even better, despite having other cars they're working with, they manage to fix me up fairly quickly. I'm only waiting about an hour before it's finished. The absolute cherry on top is that the price was more than fair. At every other auto shop I've gone too I either feel like I'm being dismissed or just plain ripped off. The guys at Brian's have shown me nothing but honesty and hard work. I am very grateful to be able to say that they are "my" mechanic. I plan on remaining a loyal customer. Thank you as always, guys!
I hate to give such a low rating to a small business but I had my thermostat and housing replaced here less then 3 weeks ago and the plug on the thermostat housing wasn’t connected causing massive coolant leak shooting out of opening car broke down in Middletown Delaware as well as the bolts on my water pump were not screwed down correctly causing the coolant to melt my crankshaft sensor. Had to take to another mechanic which cost me 834 on top of the 780 I paid to these guys. Maybe my experience was a one off. Seen lots of other good reviews but man guys this situation was extremely disappointing and could have been easily avoided if the time was taken to ensure all the new parts were installed correctly
This is an honest and then some shop I took the truck my son just bought to have it looked at because the transmission was not shifting right . They looked at it told me it needed a new transmission. But recommended that I use that money towards a new car given that the truck had severely rust ,frame and body.
Best Auto Shop ive ever been to fair and honest shop, also feel like its super affordable compared to other mechanic shops. Before I started coming here several years ago other mechanics always seemed to find something, now thinking about it, it was probably nothing.
Five ?'s to you Brian and your crew! Had an oil change and new headlight assemblies installed. Because I had to wait the two hours it would take for the job, two mechanics worked on the vehicle so I didn't have to wait so long. Thank you for your kindness and consideration! My vehicle looks great, Red (my Rogue) can see clearly now and I am pleased Thank you Brian & Crew!
This is the 2nd time I have taken my Subaru here,and I'm so glad I did. They explained everything to me and fixed my car. AND they didn't over charge like a lot of places would have. This is the only place I will ever take my car to. I definitely recommend going here.
For the past 5 years I have been coming to Brian’s for all of my auto needs. I drive all the way from Newark to get my car serviced. They are fast, friendly and honest. I trust them to do the job right and have seen their customer service shine. I would recommend this auto shop to everyone looking for a good mechanic.
Highly recommend Brian’s Auto Service Inc. My 2018 Jeep Compass wouldn’t turn on this past Monday morning, I called this shop due to its proximity and online ratings. Immediately spoke with Anthony and my car was able to be seen the next day. Both Brian and Anthony were great at communication throughout this entire process.
I live in Middletown and drive to Brian's in Wilmington to have my car serviced. The staff makes me feel like family, they go above and beyond , taking time to explain (in lamens terms) any issues and how to keep up with proper care of my automobile. The trust I have in their mechanics brings comfort when having my cars serviced at their facility. The staff here is top notch and I would highly recommend Brian's to anyone looking for a trustworthy and reputable mechanic and/ or regular vehicle maintenance!
This is the best auto repair shop. I would recommend Brian's Auto repair. He got my vehicle done quickly and explained what my vehicle needed. Thanks Brian
Brians is the best car service in this area. Good,honest and responable. I went to brians once to fix a car and I now have been going for over a year for anything and everything . I also have recommended any and everyone I know . So happy to give them more customers because they are worth it.
Great experience, will use only this auto service in the future, I will be recommending Brian's auto service to all my Delaware , Pa friends and neighbors!
I went here to have my AC system evacuated and charged after replacing my AC compressor. I asked them to hold a vacuum for two hours, they didn't start working on it until late in the day, so I know that wasn't done. A week later a seal blew in my AC system, I took it back to have the seal replaced and the system filled. They did not replace the seal I asked to have replaced. Instead they replaced a fill valve, charged the system then gave me a bill for the full amount for service. I paid twice for the same service.
Please be careful when choosing a mechanic, these people do not care about you or your patronage.
We have been taking our cars to Brian’s for many years. Brian , Noah and the staff are super friendly and accommodating. Integrity, highly skilled and trustworthy are just a few ways to describe Brian’s Auto Service. I have recommended them to all of my family and friends. You won’t be disappointed.
They have an awesome friendly staff... Super reasonable with the prices!!! Would recommend to all my friends and family!! Will never take my truck anywhere else.
This place does a great job. They have been working on my car(s) for over 10 years and expanded twice since then. That should say a lot in itself. My Dad, a retired mechanic of over 30 years, recommends them to people in the area. Theyre honest and friendly and explain everything to you.
Brian’s Auot is a very dependable, reliable and trustworthy business. I have trusted them for years and would highly recommend them to any of my own family and friends.
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