Ponte's Auto Care in
Wilmington (DE)

I have returned to Ponte's Auto Care because the new car warranty coverage has expired. I've been a customer for over 30 years. The staff is always professional, helpful and knowledgeable. I'm glad to be back.

This was a simple oil change and full diagnostic review of my 2019 Audi Q7 at Ponte’s in north Wilmington on Route 202/Concord Pike. They’re great people and great technicians.

Just bought a 74 monte carlo for my dad and it needed some brake work done to it. I always drive by Ponte's and see older/muscle cars out in their lot so I figured I could trust them and was I right. Car stops on a dime now and my dad couldn't be happier. They also did some work on my wife's 88 Jeep Wrangler and it runs like new! Thank you guys! You're my go to now for both of these vehicles!

A friend was in the area with a leaky tire and I recommended they visit Ponte’s to have it checked and repaired. The staff was extremely helpful and able to repair her tire immediately even though they were already busy with other work. A+

Fast and easy. Informative and good problem solving. My oil change yesterday was ready by my lunch break. Thank you

I went here because the engine symbol showed up on the dashboard. They identified the exact issue and fixed it. They even lowered the final charge since the part cost less than expected. These people are a perfect mix of expertise and honesty. Thank you! Previously, everyone else said there was an EVAP leak based on the error code, but they couldn’t find the problem and recommended going to the OVM service center.

These guys are the best! Honest with my brake check and help me navigate a difficult engine replacement, sent me to another shop that took my warranty. Thanks!!!!

Great auto care at reasonable prices. Ponte's is prompt, professional and efficient. They have serviced all of our vehicles for many years.

Took my car here for brakes and rotors…after nearly 20 trips back and forth to the shop my car still made the same noise. Then eventually the shop gave up told me to go a dealer where low and behold the issue was still related to the brakes and rotors(which I was told were replaced by factory rotors which they weren’t). The owner worked with me to correct the issues in a timely fashion after being made aware of my experience from my post here and the dealer put factory rotors and brakes on my car and there is now no noise. Issue was ultimately resolved in an amicable fashion I just warn all to ask the shop to put the right parts on your car and to make sure they are from the factory (OE parts)!

John at the front desk is very personable & helpful. I've been here a few times over the last couple years and every single time they're upfront/honest about whats being done & with prices where you know they arent price gouging you. Anytime I need an oil change or maintenance done on my Durango I come here. They are busy (in a good way) but if they can fit you in, they will. I know they have online scheduling. A+. Happy to have a local place like this nearby.

We can always rely on them to take care of our cars. Great work on our old BMW. Very friendly people. Highly recommend!

We have used Ponte's for several years. Honest mechanics and quality work. Very pleased to support this independent small business.

Brought our vehicle here based on others recommending them from our neighborhood. Great service, fair pricing, and friendly/honest staff. We will continue to bring our vehicles here.

Ponte’s has been servicing two older vehicles of our and we have been very happy with the service. They are thorough, fair priced and most importantly honest. I would highly recommend them for your needs.

I had a great experience at Ponte’s as always. The car was ready as promised, thoroughly serviced, and running great. John goes above and beyond checking you in and out and discussing if anything is needed.

I've used Ponte's for auto care for decades. For my most-recent 75,000-mile check up, Mark and John made sure that my car was serviced correctly and scheduled for pickup on time and on the agreed upon charges. Expert work and professional customer care is, and always has been, a hallmark at Ponte's. Great people. Thanks to all.

I needed extensive engine repair, for my 2005 Chevy Colorado. Pontes did everything, including a vast search for hard to find parts. What a phenomenal job they did. My truck runs better than ever, and Ive owned it since mile 7. The included service guarantee is also extensive. There's nothing in the world, like a small family business, who take pride in all they do. I will only go to Ponte's, for all maintenance and repairs, from now on. Thank you, to all, at Ponte's!

I've been going here for 12 years. Spent a lot of money in this place. I thought I'd get a little more respect and service for that reason, but basically they didn't want to help one bit. This place is definitely not what it used to be. I took my car elsewhere and got done what I needed. Thanks for the 12 years. Ponte Over one month ago and no response. No email. Nothing that's quality customer service. Baby

One of the best businesses I've ever dealt with. The mechanics are very knowledgeable and professional. Both of the front office guys, Mark and John are extremely polite and informative. The owners are usually around to keep things running smoothly. Much much better than a dealer or a chain.

I can not speak highly enough of John. I called to get an estimate for work that I know I need done on my Jeep. I was told an amount for the cost of the work by Jeep dealership, thought it seemed a bit high. John took the time to thoroughly explain everything to me, looked up the cost of parts & figured out the cost, which turned out to be similar in cost as the dealership. He was also very straight forward in explaining why he recommends that the work be completed at the Jeep dealership vs his shop. We also reviewed the possibility of selling or trading my Jeep in & what make & models he recommends as good quality vehicles. Also gave me recommendations as to where to have my Jeep appraised. He absolutely went above & beyond what was asked of him & I can't thank him enough for taking the time to be so thorough, kind & honest.

I have been taking all my vehicles to Ponte’s for several years and I have been consistently pleased with their work, level of service and pricing. Recently, I had an issue with one of my vehicles and they were persistent in identifying the problem and were able to resolve the issue. I trust Ponte’s and will continue to have them perform the service on my vehicles.

First, let me give you the good news. They are very friendly. They sometimes do things for little or no charge. I had been going there for about 10 )))years; one day I had a flat because of a nail in a tire and they repaired the tire for no charge. Awesome. Unfortunately, the consistency of service is a bit disappointing. I took my car to have the oil changed. Usually, they change the oil and check the fluids, like every other company. Unfortunately, I would discover in a few weeks that one or more fluids (usually the anti-freeze in the radiator or window washing fluid) was unusually low. A bit sloppy. What finally forced me to change to a different company was their ability to create $1000+ problems. If you own a car for a long time and realize it is near the end of its usefulness, you expect to encounter potentially expensive problems. However, when you say you are thinking about getting a new car and they recommend you invest in the repairs because the car should be good for another 50,000 miles, then 4 months later say you need to pay another $1500, it is concerning. When you take the company to another one that charges you $200 to fix the same problem, it is very disappointing. When you take the car to have 1 tire change and they refuse unless you buy 4 new tires, that is irritating, especially when you later learn that most other companies will change that or 2 tires (if both front or both rear tires are in bad shape, you really need to replace both), then it is very irritating. So, if you need your oil changed, go ahead. If you have a serious problem, consider shopping around.

Just got my car back from Ponte's. As in the past, very happy with the service and price for all of the work. I appreciate the way they inspect my car for any problems and if they find any they call before fixing them. Very honest auto repair center.

Amazing amazing amazing! I went to Ponte's to get my ac check and the men there were awesome! They were informative and explained the services to me in a way that i could understand. They made me feel comfortable, took their time to check out my car, finished in a timely manner, and I didn't drive away feeling like i got ripped off. Not to mention my ac is BOOMING! I will def be coming back

I have been have two automobiles serviced by Ponte's Auto Care for at least ten years and my experience has been nothing but 5 Star service. It is easy to make appointments and my vehicles are always ready at the agreed time. I have never had to go back with an issue. The staff is always courteous, polite and caring. I would recommend Ponte's to anyone desiring experienced and prompt auto service.

Friendly, reliable and trustworthy service. Can't remember a time when greeted with nothing but a friendly face. I understand it is expected, but it's obvious they want my business and seem accommodating. Never had a problem with their repair or maintenance. Referred to them and now we refer others.

WOW, Super impressed! I have to say that I was really taken by surprise how good an experience I had at Ponte's today. Dan was really cool, friendly, and no BS. The waiting room is small but VERY clean, with a really nice coffee and snack bar for customers who are waiting. Really, it could not have been a better experience. Usually at auto repair places the guys are surly and gruff, but these guys (Dan and the techs) are very approachable and friendly. What a well-run business! I will definitely return.