I needed a battery for my key fob and the guy at the counter was not helpful at all, said he didn't want to put it in and actually told me a couple places I could try instead.
Larry and Dennis were an amazing help to get the right part I needed for my truck. I had to get an idle pulley and Serpentine Belt and it was an exact fit in stock. I couldn't of asked for more friendly and helpful service. I would highly recommend this location to anyone.
Prolly just bad timing and or under staffed but came in and waited and waited.. Only 1 other person ahead of me. 2 people working and they both kept answering the phone over customers in the store. I dont think phone customers should take priority over customers in the store money in hand.
Ended up walking out.
I went to NAPA yesterday in Stanton and as soon as I walked in the door Frances came to the counter to help me. She was very helpful. She even installed my new wiper blade. I will continue to go this location. Thank you again Frances for all your help.
Way overpriced. Found the same part for 1/3 of the price at PepBoys. Not to mention the guy behind the counter was rude and not helpful one bit. The older man working there was nice tho. I will never go back here for parts ever again after they tried ripping me off the way they did. Ridiculous.
Napa has fallen to the way side.
The store they closed in Wilmington was awsome, it had some great people including Jane and Gary in the machine shop. The centerville road store was fair, that store is closed.
The new big store in stanton De is pathetic!! Went in for some front end lower control arm bushings. We don't have a listing. Is all i got and the guy walked away. Didn't ask if I wanted anything else or even give a suggestion on where to go to get what I needed. But that's ok, I went to autozone, advanced and federated and they all helped.
I don't need napa. It's no wonder there aren't any more independent auto sales stores left and everyone buys on line.
Customer service is a thing of the past
Your customer service has a lot to be desired. I was there today your counter people don’t smile. All they wanna do is sit behind a computer and don’t even wanna help you carry your parts out.
Took forever to get helped !!! Uiversal bridges Stratton lawn mower fuel filter$ 6.99 Unbeliev I was expecting like a $1.99 Way too hard for me is that store backward road Box wood road I won't be back
Dennis is a lazy, incompetent, old man. For somebody who claims to have years of parts experience one might assume he is capable of cross referencing a filter number or looking up parts by the OE part number rather than vehicle application. He loves to show off his ASE parts pro pin and he is the example I would use to prove that passing a written exam doesn’t mean you’re qualified to perform a job.
Dennis is particularly good at not being helpful. If you want the right part, make sure to look up the part number because he is not willing to help you out in scenarios where you need to be creative. (Needed a marker light pigtail for a Dodge Viper but a pigtail from a Chrysler 200 ABS sensor will interchange). I knew this going into the store and even asked to sift through his inventory of Chrysler connectors. He wasn’t even willing to try to help. I was forced to lookup the part myself and provide it to him. He was very surprised that they did have the part. I was not surprised because every time I deal with Dennis, or Norm (thank god he retired) it’s the most painstaking experience. I’d rather jump into a cactus bush with no clothes on than deal with these guys.
Napa if you read your reviews please get some employees in there that are better problem solvers.
They’re also very understaffed.
Centerville road — Slowest service. The other locations aren’t bad. Time is money and their prices are already a bit higher than everyone else’s. You have to double check their part numbers. I look them up first because they always screw one up. The only reason to go there is if you want ac delco parts. Otherwise I rarely get out of there in less than 20 minutes.
Called Saturday about a radiator fan. Said they had to order it and it would be in by Monday. Called Monday, wasn't there. Called Tuesday to check and they said there wasn't any order. I had a half hour conversation with the guy in the phone about the part, and it still wasnt ordered from the warehouse by Tuesday. Absolute incompetence. Rockauto and Amazon it is. I hate that is come down to that but any parts store that can't provide parts is literally useless.
Worst experience I ever had . I order a gasket they said stop in 10 am next day . When I got they had no idea what I ordered took my name and number said would call when they find it . Never called . I called back at 2 something had to take name and number again . When they did call did not tell me power was out and I needed cash. When I got there I had to go get cash when I got back now can't make sales again . My stuff was on counter I had to point out finally sold me part . What a joke
I am helping my stepdad rebuild an antique truck with a trans/engine from a different year/unknown model. NAPA employees are several times more helpful and knowledgeable than the other chains in the area. To date, they are the only ones capable of finding the right parts!
I just called this store and some woman answered the phone. I told her I needed a drive belt, she ask if I had the part number. I told her it’s a custom engine build and I didn’t have a physical belt to give her to size up or part match. She then stated I need the old belt to measure the size. I gave her the dimensions (53.7” 7rib V Belt) which is all the information she needed to see if she had that size in store. She then said again, I need the old belt. I asked to speak with another store associate she said she was the only one there. Why does she work at NAPA if she can’t look up parts properly? It not difficult take the dimensions put the phone on hold and see if that size belt is in stock. Simple
Dennis was extremely helpful! He educated me on three different topics that I asked others about that worked for the dealership(s) and never got answers that made sense of that we're logical. Dennis was very helpful on answering my questions, helping me with my spark plugs purchase and I had a very good time listening to him. Napa is very lucky to have someone like him to represent the company!
Good people to deal with. They actually know what they are selling versus some other parts stores in the area that hire those that didn't know a fuel filter from a hydraulic lifter...
Very friendly and helpful. Prices are fair and the staff is very knowledgeable of cars and parts. Always smiling and polite. I enjoy getting my car parts from there because they are helpful and are great at suggesting things if u don't quite know exactly what u need.
Employees actually know what they're talking about here. Sure, you'll pay a wee bit more but you're paying more for better service, and the parts seem to be of better quality here. They can get hard to find items here too. Only 4 starts because the prices can be a bit more than the competition.
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