This rating is based on customer reviews, inventory size, pricing, and service quality
Lexus of Wilmington Parts Store in Wilmington, DE earns a mixed verdict: 69/100. Reviews praise friendly, attentive staff and note solid inventory, but pricing gets pushback—hard to score deals and complaints about add‑ons. Service speed varies: efficient interactions for some, yet delays in paperwork and follow‑through for others. One safety complaint cites unprofessional driving. Inventory variety seems decent; organization/ease of finding parts isn’t clearly covered, and parts‑counter specifics are limited. Overall: good people, uneven pricing and consistency.
Address:
2100 Pennsylvania Ave, Wilmington, DE, United States
Your driver was raging on the driver in front of us on 476, blocking the left lane, slowing down speeding up to lock everyone behind him in. I have kids in the car. Driving isnt a game. LP: DI-294
At first I resisted the warm friendly and efficient atmosphere. Then I met Sean in repair and he made it impossible for me resist being a full-time customer with a 401k I'm sold! The most compelling vision was the amount of trade in cats from Ford Nissan Porsche audi and Gmc lol ? ? ? ?. Six sigma is the bread and butter of the Toyota/Lexus way
We went to Koons Lexus in October and ordered a 2022 Lexus NX the salesperson asked for an received a $1000. deposit. She said this would insure that we would have first choice when they got their allocation of new 2022 cars
we also sold our 2019 Rev 4 to Koons Lexus in October however Koons Lexus took a month and a half to pay us even after they had a clean title for the car
We got a call from Koons Lexus last week an were told our car would be in at the end of the month we were asked to come in to complete the paperwork on the car
we went to Koons Lexus this past Tuesday 12/28/21
The salesperson said that the car would be delivered to our home a few days later.
When we got to the dealership we were told that there was a $5000.00 dealership premium added to the MSRP because these cars were in high demand... REALLY!!! we ordered our car three months ago and picked out the Lexus NX allocated to Koons Lexus a month ago we were told that this would insure that we would get the first car the dealership got. We said no deal to the added premium... After the salesperson talked to the manager we were told that they were going to wave the premium. The new figures they put in front of us were full of mark ups and over charges
WE cancelled the order got our deposit back and left
Both my wife and I felt like we needed to take a hot shower after that experience with rip you off Koons Lexus
Buyer be ware
Bought a vehicle.... friendly place... only thing was that it took longer than usual to get the financial paperwork completed.... other than that, I would recommend to my friends
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