National Auto Movers LLc in
Wilmington (DE)

They don't ever take credit cards. So you get an uber here expecting a legit business to take credit cards and they say their credit card machine is broken. So then you have to get another uber to find an atm. And another uber to get back and pay the man for your car. Horrible experience

They towed my car told me I have to pay $5k to get my car released back to me. This is extortion they scam

On 11/7/25, my vehicle was towed by National Auto Movers from the designated loading zone at The Standard Apartments while I was actively engaged in moving out of my residence. When I moved in, management instructed me to use this loading zone for loading and unloading purposes. At no point was I informed that this area was restricted for such use during move-out. The posted signage clearly states the space is intended for loading and unloading, which is precisely what I was doing. Furthermore, when my fiancé attempted to retrieve the vehicle from the towing facility, he encountered an additional unlawful practice, demanding cash only payment. A sign at the facility stated that it is illegal to refuse credit or debit card payments if an ATM is not available on the premises. The facility’s ATM was inoperable, yet staff refused to accept his credit card payment, stating that was also inoperable and forced him to walk across a highway to an off-site gas station to obtain cash. This action not only violated consumer protection laws but also created a significant safety risk. This is very clearly predatory and illicit towing practices and they should be investigated. We are requesting a full investigation into this matter and reimbursement for the towing charges. The tow was unwarranted, as we were tenants utilizing the loading zone for its intended purpose. Additionally, National Auto Movers violated payment regulations by refusing lawful credit card payment and compelling the use of an off-premises ATM.

I’m leaving a review because I gave my word to one of the guys at the company (Shawn) that I would give some solid feedback. I’ll be honest I was disappointed my car was towed at the 2 hour parking lot on Justinson St next to the Del Pez for abandonment. This happened right after I left Del-Pez@ 12am. I got there a little after 10pm and noticed the 2 hour parking so I parked. I’ll be honest I did get caught up having a convo with the bartender and one of the ladies at the bar so I did get out a little after 12am which would’ve have taken me over the 2 hr limit. So I took that on the chin. What disappointed me was when I attempted to get my car back and I tried calling the numbers listed. No answers, no texts back, nothing. Then after showing up at the business hours listed 8am to 6pm no one present, no one answering, or responding to iPhone messages. Y’all know how it feel when y’all see that blue and no response. Finally around 9am that next day I get and answer only to find out I can only retrieve my car at 10am for $250 bucks. The experience overall was kinda frustrating, but after talking to Shawn we came to an understanding. I felt like he was a solid brother, and I was honest with him about strongly suggesting they be transparent about the business hours. It can be really traumatic coming out from a restaurant only to find your car ghosted? then coming to retrieve it at the business hours listed and no one is there. So there it is. I’d give them some grace as they are new but get those business hours fixed bros and try and find some ways to be more transparent with the communication.

This is one of the best experiences I have ever had dealing with any type of company. I was in a very tight situation and there was no way for me to get my vehicle out and they did everything they could to work with me. The customer service was excellent. The workers were phenomenal. If you need a tow or if you have a complaint of somebody illegally parking and need a company to rely on, I would definitely recommend you call them.

Tow truck driver took a picture of my license plate because my car alarm went off as he was starting to tow another car in my development. He was very aggressive and condescending. I asked him why would he take a picture of my license plate on my car it has nothing to do with the business he is conducting. He tried to insist that I was interfering with his job and that it was illegal. I have already contacted the property manager in my development. I have alerted my personal lawyer. Because I believe I will be targeted in the future. And my car will be towed for a fictional reason as a way of retaliation. Extremely Extremely unprofessional!!!! The event has been noted and documented with my legal representation and the property management of my apartment complex who helps employe this company.

ZERO STARS. My car was towed illegally from my parking spot which I have through my apartment building. I literally have a permit to park in the lot where they towed me. My permit was sitting on the seat. They demanded that I pay them $300 in CASH to release my car. My car hadn’t even been in the lot for a full 24 hours. It was only in the lot for a few hours. Very shady business and shady business practices. The man at the counter also threatened me and my friend and said that they could make things a lot worse for me if they wanted to. This business needs to be shut down immediately.

If I could give zero stars I would. Stay far away from this company. They towed my car with zero respect in mind. Broke my rack and pinion and damaged my front and back bumper. When I asked them to pay for the damages the owner laughed and said what year is your car again? Guy knows nothing about cars and has no idea what a classic car is. Strongly advise using a different company. Straight hacks only in the business to make money with zero disregards for any customers car.

They don’t care about stickers in the windows for real. It’s so many cars in my lot that they wont touch, because they know ppl wont come get them. They took my car that was just purchased and had the temp registration in the window. When i met up to the tow guy. He said he knows it’s a lot of cars with no stickers and he will go get them. 2 weeks later cars still here. On top of that had to pay an extra $85 $385 all together because it was an all wheel drive car. ( thats the real reason they took it) The gag is my other car was right next to it no sticker and they never came and got that one either. Oh and he said he wasn’t targeting me. When he took the car. But he took the one that got the most money. I guess they needed that money more than me.

Report them to the irs if they tow your vehicle. They are not reporting their cash income from towed vehicles. They take cash only and charge double what other tow companies charge. Keep your invoice, report the to the better business bureau and to the irs fraud division. They are not reporting cash income from towed vehicles. I obtained evidence and a document today. Keep your receipts and lets all sue them!

The gentleman I spoke with was very professional and helpful. It was an easy transition getting my vehicle back. He honestly made a stressful situation a little better. Nobody like getting there vehicle towed. I appreciate the guy there connecting with me and making a stressful situation a little better.

Shawn made an inconvenient moment a very pleasant experience. He was extremely friendly and made the pick-up process seamless! It's never convenient to have your car towed but we couldn't have asked for a better process to get the car back. Conveniently located right off of 495 and they even have Saturday hours! Very pleased with our service!

They only do cash, no other way. IRS might want to check in on this establishment because that is super shady. My car was in the lot for less than 4 hours and they wanted $150 in cash only. It’s my bad for not having the correct parking permit so I get why they towed it in the first place but I felt robbed being charged that much. It’s crazy how quick they towed it. I only put the incorrect parking permit up 1 time and boom car gone. Felt like I was target. That is ridiculous to be charged that much.

As other reviews have pointed out these people are just...slimey...they towed my vehicle which had a valid parking permit displayed on the windshield for the lot it was parked in. 600 _dollars later I got the truck back and found they damaged the bed significantly, through what I can only assume was incompetence, negligence, or just simply not caring at all. It looks as though some part of a tow truck contacted the bed of the truck behind the fender and completely crumpled the lower quarter panel of the truck bed. It is an older truck I'm in the process of restoring. Parts availability is limited. Don't use this company for any towing services, and if you are unfortunate enough to have your vehicle towed by them don't let them walk all over you. They clearly have absolutely no respect for others and their property, show them the same attitude. I understand in se cases they are merely towing vehicles at the request of the lot owner. That does not give them the right to treat towed vehicles and the people who own them like they are "less than". These are the same kind of people that would go crying to everyone and their brother if the roles were reversed

Illegally towed my car, lied and gave conflicting reasons about it when I contacted them. Luis, the owner, is a liar and very dismissive. They did release my vehicle free of charge after 4 DAYS once they finally conceded that they were wrong. Caused my family and I a huge inconvenience and didn’t bother to apologize.

My vehicle got jacked right in front of me as they claimed I parked in private property (checkers in Wilmington) no problem. Paid the drop fee and was very much upset as how my vehicle was treated right infront me . The lady who answered the phone should not be customer facing but hey, explained my car could have been damaged as it’s a 4x4 but the receptionist tried to correct about my own car and she said they are not responsible for damages to my car and it’s in their invoice . I explained what happened and even mentioned I worked with other tow companies for work and have been treated better even if I was in the wrong should have not been spoken to in the manner . She basically insulted me for even bringing that up and lectured me in how she runs a business of stealing in the name of towing people’s car. They don’t even have a proper office (check pictures). For an organization who claimed they tow thousands of cars a day lol Went to get my invoice and waited over 35 mins as she was on the phone and needed to confirm the vehicle was mine for me to collect an invoice of the $200 I paid to the driver. Long story cut short this establishment is just horrible . I will take up checkers in them calling this Theives to tow peoples cars . Don’t take my word for it, they sold a rental car companies vehicle without notifying them and lost in court .Just pure stealing . And lady don’t call people honey and take your rude behavior out on your self not others and yes I am leaving you a honest review of how I feel free to respond .

If I could give negative stars to this company i would! My car was towed illegally when it was parked in a court with no no parking signs in the area. We contacted them at night but nobody responded, we came in the next morning to be met by a rude lady (Patty) who is an excuse of a human being, she kicked my brother out not even 2 minutes into the conversation , then kicked me out saying I was not the owner of the car when I’m the co-owner!!!! of the car And refused to show me any proof of why the car was towed and started yelling at us when we asked to see pictures, then requested to speak to my father That is the owner of the car. We had to get him out of work and then she spoke in absolute, disrespect and rudeness. disrespecting both of me, my brother, my dad and his friend, screaming at us, cussing us out, and then overcharged us $350 and after we PAID she still refused to give my father the car because me and my brother were standing in the street which is a public property !!!! not even as close to 50 ft from her. She wanted us to be out of her sight for her to get the car back, which she have absolutely no right to do!!! she kicked me and my brother out of the street again and still refused to give my dad the car. We had to get the cops involved and more than 30 minutes later of my dad standing outside in the heat then she give the car back because she knew the cops were coming , she was an absolute disgrace to humanity and was the rudest customer service I’ve ever seen I don’t understand how she’s working at such a place and have the guts to cuss customers out no matter what their ages is, it was such a disgrace and horrible experience from a disgusting human being

I don't know how many reviews this place need to fire patty. She at first told me I could authorize my family member to pick up the vehicle as I work in an emergency room in Trenton. Then she began to curse at me and when I explained that my family members borrowed the vehicle to help a family member who has heart problems. She said well that's your problem then suggested I pick it up the next day so I asked are you going to charge me more? Then she said I was rude for asking. And that she will charge more than price she previously stated. I get to the facility after leaving my job to her being nasty and refusing to allow me to speak to a supervisor and refusing to serve other costumers. In the process. She said this is a family business clearly she is evidence that you don't hire any family member you want. Please see videos attached cause one thing nobody else posted was the evidence of her nastiness.

I unfortunately made the stupid mistake of parking my rental car illegally and National Auto Movers towed it this past Saturday. I met Patty when I tried to get the rental an was informed that only the rental car could get it. Patty was a lifesaver and has been so helpful during this entire ordeal. Without her, I would have suffered even more than I did lol.

A Google search of the company name will tell you all you need to know. They illegally tow cars and operate without a business license so you know they don't care about good customer service. I didn't go there to argue about being towed because that issue wasn't with them, but it seems like the lady running the place gets joy out of being difficult. The night before my car was towed I forgot my purse in the trunk. I told her that I could give her the cash payment required, but needed to get my purse from the trunk. I was ok with her getting it because I understand not wanting to let me in the vehicle. She refused to get my purse and said that I needed to have someone bring me the cash. Not everyone has someone that can bring them cash especially in the middle of the day on a weekday. It wouldn't have hurt her at all to allow me to pop the trunk, grab my bag, and hand it to me. I thought money was the objective?Luckily it worked out for me after being there for hours, but she complicated a simple matter for no reason. I spent way more time there than necessary.

We were at this place this morning, when that rude lady, patty first arrived she gave a us a rude attitude the whole time, ive never experienced something like this in my life. These people are literally theifs. The lady told us that theres an only cash policy first of all and she wouldnt let us get our OWN stuff from our OWN car which is absolutey ridiculous. SHE accused us of assulting her and trying to enter her gates (property) which is totally false, she was the one touching us when we were looking to see our car. LATER ON she started yelling at us and told us to leave the place. THIS was the absolute worst customer service ive ever seen. DO NOT call these people to get your car towed and dont leave your car at Georgetown without a parking ticket or you will have to deal with some ignorant people who abviously dont have manners at all.

Absolutely the worst customer service I've experienced in years.Quite possibly the rudest woman in history when you call for assistance and her name is Patty. And when you show up to get your car she gets even worse. Wasn't clear on fees and only accepted cash.This disproportionately affects people of lower income with possibly the inability to cover costs with cash. A BBB complaint is forthcoming. It was that bad. Never use their services. No concern for my situation and my need to get my kids to a school event which they missed.

I wanted to share that I met lovely patty today 11/19/23, if I had approached her the way the reviews spoke to her character I would have maybe gotten the same response other people may have expressed, but I can attest to that if you treat people kind and respectful and in the same manor you would want to be treated she will treat you the same she was not what the reviews said she was. Don’t believe everything you hear yet only what you see. These businesses deal with a lot of angry people in the business they are in and it’s really not to make friends. Some will say they illegally towed cars I seen that as well but again things happen everyone makes mistakes and you have to learn from them they are in business still hence maybe they learned from their mistakes. If anyone says they never made a mistake well I’d say that’s just inaccurate. PATTY god bless you and thank you for being kind to me today Mazda 6

Was not able to contact them during their listed working times well. Was even told they were closed earlier than their listed closing time. Took a whole day to respond about Impounded car. Went to go collect the car, door seemed to be locked, was then yelled at and insulted from a window when trying to contact them to ensure it was at the right place. And cherry on top their prices were extortionate. I get they have to run a business, but nearly half a grand for a car that wasn't even there for 12 hours loses people their cars. EDIT: not only did they see this review, but they instead decided to try and intimidate my father accusing him of posting a fake review. They felt the need to send a threatening message of "Don't worry, I'll take care of you sir!". Completely unprofessional, careful when dealing with this business. And if you ever need to visit them for an impounded car here is a tip; the door isn't locked, it jams easily, so push hard or be insulted.

Experience was the absolute worst. When giving my information to the lady when calling she was RUDE. The first thing she said was “oh are you sure this is your car” on the phone accessed me stealing my car, told me my situation was unique, threaten to call the dealership to get the car, argued me down about my tag being expired (said her software was telling her different) Kept calling my car a rental saying it was an Enterprise car, as if it couldn’t of been mine? Which is an insult it’s self! I informed her actually purchased the car from car max, then she said she was going to call them. (Why would she call them If I’m telling her i have all my proper documents) also, calling the dealer Which doesn’t make sense because the lien holder would be the ones contacted? I brought all my proper documents. Which was never an issue! When arriving i explained to her she was very rude & i didn’t deserve to be spoken into in that manner. She started yelling again, stating you was very busy & did i want my car back or did i want to give a lecture! I was disrespected & accused of being a criminal, AND HAD TO PAY! Which is insane, i wasn’t even mad my car was towed, i gave no problems at all. However i was still a customer & deserved to be treated in that manner. As a business owner i would never in a million year speak to someone in that manner. The picture of her after she made me and my child wait outside in the 95 degree weather for about 15 mins. When looking for my car i also was informed by the police they didn’t follow the correct procedures! Terrible experience & as a business owner customer service is the most important thing. Everyone should be treated with respect! Especially when you’re making money from them. Only gave a 1 star because i couldn’t give a 0.

Do NOT, I repeat, DO NOT use this company. If I could give them negative 5 stars I would and that is exactly what they deserve. I have yet to speak to a real manager or the owner of this establishment as their receptionist Patty lies and conveniently tells customers after verbally abusing them that she is also the manager. This woman is incredibly nasty, disrespectful, unprofessional and needs to be fired or given some sort of corrective action. There is NO excuse for her behavior towards people that give this business their hard earned money. We had no choice but to deal with this agency but I’ve had such a terrible experience with them that I’ve made the decision now to tell everyone I know not to keep these people in business. Im not shocked to hear they were illegally towing cars (GOOGLE IT!!) or to see the plethora of reviews detailing the nastiness of the RECEPTIONIST Patty.. I mean, even the responses back to customers are rude and inappropriate but Patty is much worse in real life. As a business owner myself I am mortified by the way this place does their business and fails to respect and protect their customers from this employee in particular. Do yourself a favor and call AAA, walk, hitchhike, literally do anything else BUT call this company to tow your vehicle. Not only will they charge you a mortgage payment to release it, but you’ll also be forced to engage with a woman that talks at you as if you’re dirt on the bottom of her shoe. Trust me and the many others that have given their truthful reviews on this post. Maybe they will finally fire this woman if enough people stop giving them the money that keeps their doors open and keeps Patty in her front desk chair. DO NOT DO BUSINESS WITH THIS COMPANY!!! You’ll thank me later.

I just bought an older model car and had it parked at my apartment. The vehicle needed some brake work done that I was planning to do later in the week. Unfortunately, I guess the neighbors saw it sitting there and decided they would tamper with the car. The vandals took my Temp Tag and physically pushed the car out into the middle of the parking lot and left it there. Auto Movers came to tow the vehicle because it was illegally parked. I didn’t discover this until morning when I went to go to work and found the car missing...long story short, I called Auto Movers they told me they had the car, I explained to them that the car was vandalized and my apartment complex leasing office had it all on video. Auto Movers offered to tow the car back to my apartment free of charge! I agreed and the vehicle was returned to me safely. I really appreciate the service I received from Auto Movers. If I ever had a problem with another vehicle of mine I will for sure use/recommend these guys. Thanks Auto Movers! July 2, 2021 My name is David and I’m editing this review because my 2018 Subaru WRX was illegally towed last night. I’ve been living at Maryland Park Apartments for five years now. I had a negative experience with National Auto Movers that they turned to a positive one by returning my car, however this time there is absolutely no reason for the tow, my vehicle should have never been touched by this tow company. I have a legal authorized permit with the sticker in the rear windshield as ordered. Legally parked in an authorized parking spot. Why after owning this Subaru for about four years you now you tow my vehicle. I feel like this is a predatory company that targets certain vehicles with no just cause. I could possibly lose my job over this today. I will have to beg my boss not to fire me because of something National Auto Movers has done. You have caused me much pain and suffering today National Auto Movers.