MINI of South Miami in
Miami (FL)

I had a very disappointing experience with South Motors MINI. When I spoke with Zac, he was extremely rude, dismissive, and unprofessional. Instead of helping or answering my questions, he came across as confrontational and made the interaction uncomfortable. David was also in the room and denied that Zac was being rude, which made the situation even more frustrating. Customer service should be a priority at any dealership, and unfortunately that was not my experience here. Based on this interaction alone, I would not recommend this place to others.

Genuinely cannot believe how inefficient and unprofessional this dealership is. I did not purchase my Mini Cooper here since I was able to get a better deal in Broward County. Back then (about 2021) the prices I was being offered by South Mini Motors were genuinely baffling compared to the great deals I was being offered in Fort Lauderdale. So I purchased my car there instead. However, since I live in Dade County I wanted to do maintenance and service near home (even though this dealership is still 35+ minutes from me).

The last two times I have been here the customer service has honestly been frustrating. First, a couple of months ago I was left hanging and was not notified when the service for my car was done after it being there all day. I dropped off my car at about 10am and left to carry on with my day. I then repeatedly called and left a voicemail for an update throughout the afternoon with absolutely no response. I only received a call back when there was 30 minutes left till the dealership closed and was told if I didn't make it they wouldn't be able to give me the key until the next day. THEN when I got in to pick up my car, with 5 minutes to spare, I was told that I would need to bring the car in another day to do a brake fluid replacement. Also, to add fuel to the fire, the worker who gave me back my car let me know that it had been sitting there waiting for a long time. So my question is, why did no one call to let me know my car was done and why didn't anyone call me to ask if I'd like that brake fluid service done while my car was already there?? It was genuinely so baffling that all I could do was just nod and leave in that moment. I work during the week, and I don't want to be spending most of my free time sitting in a dealership. All of this really just reeks of a lack of professionalism, efficiency, and care for other people's time and money.

That then brings us to today. On Friday, I received a message in my car's entertainment system stating that I had an issue with the drivetrain that I should consult with a service center and that the transmission oil needed to be serviced. I make an appointment with the service center for 8:40am Saturday morning. My mom calls the dealership and asks for an estimate for how much this might cost, she was told it would be $120 over the phone. Ok, great, that's manageable. I get up incredibly early on one of my two days off, drive 35+ minutes to this dealership, and then find the incredulous situation that would prompt me to write this review. I get in the main office and am checked in and they scan my key fob. I'm chatting until I'm interrupted by an employee (pretty sure it's Victor Ramirez, who also botched my last experience here) who lets me know that they don't have the parts to complete my service. Again, I will remind you that I scheduled this appointment the day prior and my mother called about the service the day before. We repeatedly inquired about this service beforehand, but why wasn't I notified that the service couldn't even be completed until the moment I am physically in the dealer handing someone my key?? Again, this whole scenario is a manifestation of unprofessionalism and a direct lack of care to the customer and their time. Then to top it all off, I was then told that the service to change the transmission fluid would cost me $900.... when we were told $120 initially over the phone. Genuinely have never been more irate in my life than in that moment. The compounding of the incompetence of the dealership, my previous experiences, and the exorbitant amount of money pushed me to write this review.

I have decided to get my car serviced elsewhere. I put this down as a warning to anyone getting their car serviced here that it is only a matter of time before you are faced with glaringly unsympathetic workers and situations that will leave you feeling like you're being punked. Maybe this review can spark some change at this location, but I really don't know if I'll ever be back to see it.

Great customer service! The service department also does a great job. Definitely recommend!

The worst service ever. The staff was not welcoming or polite. The service advisor could not even make eye contact. Once my car was in there for a simple inspection it took them two days and they would not call me or answer my calls. The lobby is just sad. Not even water while you wait. The service video they sent me was for the wrong car. I can't say enough RUN!

We recently purchased a vehicle from South Motors MINI. Our salesperson was fantastic and made the buying process smooth, but unfortunately, the finance department and follow-up service completely ruined the experience.
The finance representative was rude and dismissive because we refused to add over $400 per month in unnecessary extras. One month after purchase, our registration and plate were canceled without notice. We had to pay out of pocket for a new plate and registration. When we told the dealership, their only response was, “Glad you were able to fix the situation yourself.” No apology, no accountability, and no refund for the registration we had already paid for at the time of purchase.
On top of that, the car was sold to us with only one key. They promised a second key would be ready in three weeks. When I went to pick it up, the key wasn’t even programmed and their solution was to tell me to “look it up on YouTube” to figure out how to program it myself. I’ve never in my life experienced service like this from a dealership.
It’s a shame because the sales process was excellent, but the finance and service side felt careless, dishonest, and unprofessional. Typical Miami scammers buyers beware.

Don't buy a car at this location, it has poor business practices and ethics. They sell you a "new" car that is misaligned, with a paint chip on the handle, an insufficient warranty and a finance deal that has become a nightmare. Initially I was told the misalignment did not exist but a video and an appointment later I am being offered a 50% discount on an alignment job. The paint chip I was told, 'just pay for it', the cap is $50 but they stated it was a 'new' car. I wanted to purchase the upgraded warranty but because they did not know 'how to cancel' it they gave me multiple excuses and I finally managed to submit the cancellation and purchase it thru another dealer Braman MINI. The finance team and Charlie, the Sales Manager, lied to me about how to pay the car in full and then told me there was nothing they could do about it. Lastly, the car was not clean when it was handed over to me, I cleaned it myself the following week, it was not worth the drive back to the dealer. It's been 5 months and they still have not refunded me the monies for the warranty despite numerous emails and calls being made.

This is regarding the parts from Mini. I recently bought a Transmission Oil Cooler from them to replace my old one. The part was replaced but my car was still having the same exact issues. It turns out that the new part that I had bought came defective so we brought it back to get it checked. But we were told at the from that we need to bring the whole the whole car with it, which towing the car back and forth will cost just as much as the past itself. It ends up making no sense. We've wasted so much money on this car already with two bad transmission oil coolers, labor costs, oil, etc. There had to be another way to check for things like this. This is more of a policy issue. No hate on any employee, we know they're just following protocol, but this is just really unfortunate and we really don't know what to do or who to talk to.

Pablo and his team were super helpful. Bought a bmw couple months ago and appreciate their help/support by checking and calling frequently ensuring everything is well! Thank you

Victor and Federico took great care of my 1 to 6 JCW while it was in service for a popped tire. They communicated with me the entire time. I brought my MINI after hours and Hugo and Anthony assisted me. Great MINI team!

My electric BMW 2023 started to leak water (wind shield wipers), the car is supposed to be covered bumper to bumper.... a small hose broke and was leaking.

Problems:
1. I was told "rodents created the leak so you have to pay $1,029" which I did
2. It took one week to get and install the part
3. Poor communications, I had to contact them to get follow ups. Slow to answer back.
4. After 3 days of "rental" I was told that I had to pay the rest of the waiting time (3-4 days) as they had no loaners to give me. At the end I did not have to pay rental.

The entire experience was so poor... after owning 3 BMWs I am never getting one again to avoid dealing with BMW South Miami (near my home)

Never got an email from them for follow up, that may be the reason why they have such a good reviews in their webpage

The entire experience was poor, I told the lady taking care of me how frustrated I was but she seemed overwhelmed with the amount of work. I feel bad for her, she was nice and kept on telling me that the expert technician told her about the rodent... BTW, I have two cats in my house.

Conclusion, BMW continues to be an incredible car that I will no longer have the pleasure to use.... hopefully BMW South Miami will put the customer first and not only the profit...

They don’t answer their phone and they don’t call you back. You leave a message and never hear from them again. They are not great communicators once they have your car. Different people work on it some people answer you some people don’t. You never know how long they’re going to keep your car. You think you’re going get your car back at the end of a day and only after pestering them and demanding an answer do you find out if they’re going to keep it another day, (and another day) as if we don’t need our cars. I’m even going to go so far it’s to say that I think they find a lot of things wrong with your car. Why would they encourage me to change brake pads that are 40% left? I’m also pretty sure they changed the wrong brake pads the ones that had 40% left and not the ones that had 20% left; this is what I’m trying to confirm but nobody calls me back and I can’t get a hold of the assessment video. If this were true, it would’ve wasted my money and also put me in danger thinking that my front brakes were replaced when those brakes with 20% left were kept in place and the rear brakes with 40% left were replaced. I’ll let you know what I find out if I can ever get the truth. They need new management.

I would have given 0 stars if that was an option. They kept my car for 4 days. Gave me an astronomically ridiculous quote for service. Never called to explain what the car needed, never returned my calls or voice mails. Wanted to charge over $1k for just looking at at the car, not even fixing it (that would have been more) plus the other stuff they “found”. Might as well get a new car. Worst experience ever. Would never recommend.

Had to take my daughters 2019 Mini cooper to be serviced. The service advisor David B. went above and beyond to help me. He explained everything in detail and in a way that I could understand, someone that doesn't know much about cars. Would recommend him always!

Seems that bad customer service is the norm for this service department based on the reviews I'm reading. And it seems everyone has had the same scenario. Very difficult to communicate and get answers once the car is there. Dropped off my daughter's car to get a flat tire fixed yesterday, they told me there was a recall on a part so I asked them to take care of it while the car was there–they NEVER indicated this would be a 3 day process. These people just DON'T bother communicating with status. Had I not called at the end of the day when I dropped it off to find out about the car, I would not have known they were keeping it for another day. And today (the following day) I've called SEVERAL times to find out the status, they just keep telling me the service rep will call me back but he never does. When I finally got through to him (after being very upset on the phone) the guy tells me they're keeping it another day. I don't know about you guys but I NEED the car, I can't just leave it at the dealership indefinitely without knowing when I'm getting it back, Miami is a big city and can't get around without a car. Anyhow, at this point I'm very fed up and my blood is boiling. I'm picking up the car even if the recall part is not done. Unbelievable. I DO NOT recommend.

Recently bought my first Mini and it was the best experience I could ask for. Manny and the whole team were great and super helpful! This man deserves a raise! He was super attentive and kind. I love my new car and is so enjoyable to drive ! Super happy with my purchase.100/10 customer service

Excellent service, went to purchase a vehicle after a bad experience at another dealership. Everyone was friendly and welcoming, Our sales associate Anthony was impeccable with his service. Kind, Polite, and very informative and communicative. We knew what we wanted and he got the job done with the excellent help of Jorge the sales manager as well. People like this are the reason we still shop for vehicles at a dealership.

I have been part of the South Motors family for years and would not have it any other way. My Father may he rest in peace ran South Motors for several years. I am on my second Mini. I was so ecstatic when I walked in and saw Charlie and the General Manager who knew my Father. Everyone there is amazing. Charlie created a mini for me and It is beyond beautiful. I love it and love everyone in the South Motors Mini family. It was such a pleasure getting my car. It went so smoothly. It was 100% stress free. Thank you to the Mini family. I love all of you. Charlie a special thank you. I feel so special that you created a car just for me. I will remain a part of South Motors Mini family G-d willing for many years to come.
A very happy, grateful family member and customer,
Gayle Coulton

Best dealership. Sebastian was amazing and helped with everything. I love my new car. Raphael and Charlie were also kind and helpful. Thanks will be back for my next mini!

Nima, Eddie, and Charlie were very profesional and super nice. This is my 3rd Mini! The process was fast and easy. Very pleasant and exceptional experience . Highly recommend them . They deserve a raise .

Terrible experience. They are not ready to sell cars. It is not my first car, but by far the worst experience in my life. Don't lose your time. I bought a mini 2017 on July 21

Thomas was amazing at helping me get my dream car and Charlie did a great job at helping me fall in love with all the features. Great experience all around! Highly recommend them.

Absolutely exceptional and professional. Charlie and Nick went above and beyond helping me with all the technology of my mini. Nima attended me and made the paperwork process easy and fast. Lastly , Fanny in finance was amazing . She explained all the insurances that made sense for my mini . Thank you all for the phenomenal experience.

Charlie and Thomas were absolutely amazing. They went above and beyond to help me find the car I wanted. Charlie did a wonderful job explaining all the features in my new BMW. Highly recommend working with these two to lease or buy your next car!

Came in today with my car and an appraisal and met with Thomas. He was so amazing and helpful and extremely kind and knowledgeable. As soon as I came in felt welcome. I previously had a mini before and he had also helped me then. I felt very welcome. The whole process ran so smooth and they were able to match my appraisal for my trade in. Once the paper work was completed I was introduced to Charlie. He was also so sweet and knowledgeable with Mini and all my super cool new features. He explained everything thoroughly and made me so excited to get back into a Mini. I highly recommend this dealership. Everyone is very honest and helpful and always looking out for your best interest. They will help you get into the car of your dreams and treat you like family. I Always have a great experience here whether it’s for service or getting into a brand new car. Ask for Thomas if you’re interested in getting into a new car!

Amazing Customer Service ! Thanks to Thomas,Charlie and Eddy for the great support, explanation and deal ! Im really happy with my new car ! 100% recommend !

Jose and Eddie were amazing in getting me into the car I had my eye on. (The only one with the feature I wouldn’t go without.) I appreciate the honest and direct approach they took after seeing that I knew exactly what I wanted. Being borderline type A it helps when people can see that and give you the direct and high level approach as not to waste anyone’s time. No dancing around, just business. And they did it with a friendly attitude and a smile (I think... hard to know with the masks these days). I did have a million questions and both never hesitated to answer them to ensure I understood throughout the process.
Would highly recommend these gents if you’re ever looking at buying/leasing a car. I’ve been to multiple MINI dealers across south Florida and you can see that South Motors runs a smaller tight knit dealership compared to others where I was totally ignored walking in the door. Customer service and can-do attitude are paramount for me, and the whole experience exceeded my expectations of a dealership especially after dealing with some of the others in the area. Ultimately while the car may have been a little more (because of the packages/features it had), but one of the major driving factors that brought me back to complete the deal with South Motors was their customer service. It is so rare to see quality customer service these days, so when you find it, it’s appreciated and you don’t mind paying a little extra for it.

Beyond satisfied with my experience here. Incredible customer service and my mini is running better than ever. Horatio was extremely courteous and professional, answered all my questions and got the job done quickly and with no problems. The lobby is very accommodating and clean and the staff were polite. I highly recommend South Motors and will definetly be using them from now on.