This rating is based on customer reviews, inventory size, pricing, and service quality
Florida Detroit Diesel Allison | Miami, FL earns 68/100 with sharply mixed reviews. Many praise knowledgeable mechanics, solid diagnostics, quick turnarounds, and a large same-day parts inventory; several note courteous staff and helpful programs. On the flip side, complaints cite misdiagnoses, repairs that didn’t hold, high or shifting prices, refund hassles, spotty communication and long waits (phones unanswered, parts delays), and uneven counter service. Parts are often easy to find, but consistency varies. Little is said about yard organization. Overall: capable shop in Miami, FL, but service quality can be hit-or-miss.
After weeks calling to see if I will be refund it, for the $120 transmission piece y purchased by "they recommendation", but doesn't needed it. they promised to call me back with the approval, and never happened.
Today, I went in person to Florida Detroit Diesel Allison Miami and they REFUSED to refunded me my $120, because the brown PLAIN Carton (original) box, it's a little dirty in one corner.
Apparently I paid for the box, not the transmission piece.
I lost my $120, because the original box was a little dirty. Remember, this is a mechanical piece!!!
Excellent mechanics very knowledgeable and very quick! Had problems with my truck sent it to FDD and they resolve the problem and truck is ready to go to work!
Stay away from this specific Miami location. These people in the parts office "couldn't close an umbrella"...especially Antonio "Tony".
Every time I go in here, trying to give a benefit of a doubt and give another chance, (I know ahead of time there is going to be) some kind of an issue takes place. Parts not in, parts not ordered as told, change up on prices, just to name a few.
It is always the same thing.
Spend your money on fuel (like I end up have to do after leaving this place) and go to the location in Ft Lauderdale area. Better service and better (guarantee) chances that you will be taken care of as the valued customer that you are.
Jeremy Mendel. Thank you for you expertise. What really sets this location apart is its knowledge of diagnosing the problem while saving the customer money. Mechanics with decades of experience, not rookies just making a paycheck! The way Jeremy explains the diagnosis and remedy is unheard of. I’ve found a new home for my cascadia. Thank you so much.
Brought our Freightliner into this dealer for a bad Injector. Took them almost 1.5 days to tell us it needed a tune up . They did a tune up and told us we were good to go. Charged almost 1500 bucks . Truck got to Ga and broke down had to get injector at Freightliner dealer . Miami Detroit said sorry we can't do anything about adjusting the bill for not fixing the truck. Wont go back here anytime soon. They don't care about customers and that is for sure .
I brought my freightliner here thinking they have professional mechanics. Ended up destroying my engine for a simple head gasket. They installed my engine wrong and destroyed it. DO NOT Trust this shop. The Mechanics here don’t have a clue what they are doing. And the manager was very rude and unprofessional. My Truck is my Job and I am out of one because of this shop. Stay Away.
Thank you so much for working tirelessly to solve our Freightliner DEF problem. After our truck had been looked at by 5 or 6 different Freightliner repair shops in just the 10 months we’ve had this truck. You stuck with the troubleshooting and found the problem. The truck never regened like it does now. Outstanding!!!
Worst customer service. Never answers the phone. Never returns calls. Doesn't want to be any help with trying to locate parts. Don't know how they stay in business.
i wish i could give this place a zero star. I was told to call them because the GM Dealer does not carry internal parts for an allison transmission. I called there parts department atleast 40 times during the day and almost left 20 messages. They never picked up the phone. Very very poor service. Is this how big professional companies do business? amazing ! never every i will buy from them. Will buy parts online. I may have to wait a couple of days but never ever will call this company ever !!!! Garbage service !!!!
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