Boathouse Discount Marine LLC in
Melbourne (FL)

I've been buying engine parts from this place for years they are super knowledgeable all the guys there are great drop my boat off to get some Heli coils installed into the block got it done in a day or two amazing prices Steve is awesome as well as all his mechanics

I have taken my boat here for years. I have only had great experiences, fair pricing, quality work. I get the routine maintenance done as well as any issue that may arise. I appreciate all the work they do.

Disappointed in how an employee handled a situation today. I went in asking for help finding a part that needed to be a specific size. He brushed me off saying the size didn’t matter and it would still work. The packaging didn’t not have the measurements on it and as I was talking to him about the difference in size of two products he just said okay and walked off. Very condescending and unprofessional.

I can't afford a new boat and my older Key West is still on the water because of this place in Melbourne. I have been to this place many times and keep going back because of informative and nice folks here.

Store sells defective products and has the worst ever customer support. Better deals and outstanding customer support are found at Weat Marine and even online stores. This product was clearly defective when opened and not noticeable at the time of purchase. Tried to reason with the store manager and have not received a response to a detailed email. I have always tried to give local businesses an opportunity but will continue shopping at West Marine, superb customer service and return policy.

Stopped there because I needed fuel filters. Strangely enough they don’t like customers that don’t drive a car. They have a nice sea wall, but told me I’d have to jump the fence. Seems that they’re missing the whole cruiser crowd from out of town.

BUYER BEWARE!! Worst shop in town. Bad service. Rude staff. The place is so unprofessional I will never shop there again and warn everyone to STAY AWAY. Our nonprofit organization's founder, a female, went to ask about nonprofit discounts or tax exemption for parts. She also asked to be shown options for seating for one of our boats. The guy was rude the whole time and told her seats were too expensive for her since she's with a nonprofit, and he wouldn't get off his chair to help. NEVER SHOP HERE!!!

I purchased a sheet of Starboard from this location and paid $499. I thought the cost was high, and decided to shop around for the next sheet needed. I purchased the same brand and exact product from Boat Outfitters for $365. Don’t let the name fool you, shop around.

On 7/17/23 I went to this location to replace the fenders on a boat trailer, bolts for the fenders, and to get a new fuel line hose for my boat. I had the physical original fender, and the fuel line with me when I went to this store to have them order replacements. I also had the vin number of the boat, engine, and trailer and all appropriate measurements. They said it was no problem and ordered me the replacement parts. Today 7/18/23 I went to go pick up this order, and took it home to make sure I had all the parts I needed. When I got the parts home I realized they had ordered the inappropriate size fenders for the trailer (again, I brought in the originals for them to see), gave me the wrong size bolts( that not only didn’t fit the original fender, but also didn’t fit the inappropriate size fender they ordered), and gave me not only the wrong diameter fuel line but also didn’t cut it at the length ordered ( again I BROUGHT IN THE ORIGINAL). Once this realization was made I was obviously perturbed, and for the the second time that day drove 30 minutes to this store. When I got there I explained that they ordered the wrong fenders as well as gave me completely incorrect bolts, and the wrong size and length hose. The staff at the counter was utterly useless and pointless in their presence. I requested they fix there mistake return the incorrect, and order the correct fenders as well as swap out the incorrect hose and bolts. The front staff said that I had to pay a 20% restocking fee ( which I was never informed about when ordering) to return the fenders as they were a special order. I told them that I do not feel that was my responsibility to cover this fee as they were the ones that picked that size to order based off what I brought into them and that they said these were the exact fenders/ bolts/ hose. The manager came up at this point and said it was policy and that it is what it is. I was charged a 20% fee for their mistake and then found out that they picked the incorrect size because the correct size was not even able to be ordered and the kid at the counter just ordered the closet size and didn’t disclose at ordering that the right size was unavailable. The lack of professionalism and costumer service is abhorrent at this place. The one guy in the parts department has always been great, but you need to reconsider the rest of your staff.

The workers at the parts desk are just rude and don't care to help you. Yesterday I went looking for a cover for a carburetor and the guy told me that it was a useless part that I didn't need he didn't even attempt to look for it on the computer or nothing. This is the 3rd time we go and get an attitude instead of HELP! Don't recommend this place at all. If you're looking for honest help go to Aquatech on palm bay rd they are great there!

I recently did my spring shopping here. Spent several hundred for boat, motor, and trailer parts and supplies. Unfortunately I picked the wrong fuel water separator. I did not realize it was the wrong size until after I had removed it from the packaging. I put it back in the packaging (plastic package which I sliced open to remove it) and took it back to the store. Even though this item was clean and obviously unused they refused to give me a refund (due to the fact I had removed it from the packaging). Next time I will do what I should have done this time and do my boat, motor, trailer shopping online where they let you return things with no hassle. I will say this is a well stocked operation and I will still shop there when I have to. Update: I just purchased the part online for half the price of the Boathouse product. Free shipping and I will have it tomorrow and I can return it if I need to. What a concept.

Was going to write a long review about my experience vut I have a feeling the owner already knows what's up....Guy in parts is extremely rude and condescending. Because of him (tony?) I will not bring my boats back. Need to integrate your parts / service depth. They point the finger at each other and leave the customer in the middle. (Maybe they don't want to work with Tony?) I've spent 10k here easy...too bad.

All I can say is the staff is always amazing! On more than one occasion I have been impressed with the knowledge and support they offer. Just this weekend I was on my way home from juno Beach around midnight and my hub and my spindle went out on my trailer. Nobody in that area was open the next morning which was Sunday. I called Boathouse and they had the parts I needed got them together and I had my wife pick them up and bring them to me from Melbourne. They sent all the correct parts that I needed to get going. Not one incorrect part. These guys are top notch!!

Wow, this place is amazing. They have an amazing in stock inventory and their customer service is well above expectations. My boat trailer snapped an axle and from the time Mr. Josh picked up the phone (when I was on roadside confused how to proceed) to when I was checking out with all my new parts and a greater knowledge of the task , they contributed continued to impress. Thank y'all for being empathetic, and helpful during a last minute , late Friday afternoon roadside emergency.

The day we were leaving for vacation we discovered an issue with our boat. No one locally had the part we needed to repair the boat, so we could enjoy the boat on vacation. My husband found this place online, and Josh in Parts to be very helpful and knowledgeable. They had the part we needed and reasonably priced, and I found a couple of other items we’ve been looking for too! We definitely appreciate the kind and quick service, that saved our vacation and we’ll definitely be back!

Always drove past this place but never stopped in, now im kicking myself for that. This location is quicker and easier to get to than West Marine for me and the service was outstanding. From the second I walked in the door everyone was extremely helpful from the lady running the register to Josh in the back who helped me find the parts I needed. Definitely recommend this place and they will be my 1st stop from now on.

The gentleman named Josh in parts took his time with me. He not only did he help me with parts for a small motor. He cross referenced every part I asked about to see if was in stock, and informed me what my best option was for my budget. Thanks again josh. Sincerely the gentleman with the 88 Johnson 14hp

Love this place! Hate buying stuff online as it means local jobs and businesses do not get supported. Boathouse has great people, huge inventory, and very fair prices. Cannot believe some of the negative reviews. Sounds like some may have dealt with a bad employee which can happen anywhere. Did you talk to the manager to seek resolution? Hope more shop here to support a great local business!

They use to be a super cheap surplus marine supplier, not so much anymore...BUT the quality & quantity of their offerings has vastly improved! Closer to the beach then WM so much more convient 2go2 4me. Can be hit or miss 4 finding what I need but worth a stop. Been a customer for 20 years, their longevity is testimony that they are offering goods & services that we need!

We were completely lost! We took an Uber from our hotel to get on our dinghy and go back to our catamaran, only to find our dinghy stabbed to death 6 times and the motor stolen. We had no way back to the boat. We were lucky to find a dinghy at West Marine, but they didn't have a gasoline engine. Mike called Boathouse Discount Marine, LLC and I don't know how we got so lucky to meet Bill Parker. He had the engine ready for us when we arrived. The paperwork was completed quickly and he even gave us a ride back to where our boat was stranded without us. I can't believe how amazing he was but I'm so glad that he came into our lives. Completely and utterly grateful, Jacqui and Mike!

I like the parts department fine. They helped me before on answering questions, etc. The service department is another story. I needed the heads taken off my Yamaha, 2008 engine to remove parts of the impeller that had disintegrated (just bought the boat in 2017). The warning buzzer sounded and no stream coming out. Guy told me it was done and they couldn't find anything wrong. Charged me $42 and they did nothing. Assumed it would be hard to work on since a 2008 but the engine was spotless - only run in fresh water. I don't think they even looked at the motor. Anchorage Yacht did well by me.

UPDATE AUGUST 2018: This used to be my favorite store in Brevard for any needs for my boat, but now I don't think I'll be back. Today was my first time back to the store in a few months and quite a lot has changed at this location. Their inventory and selection isn't what it used to be (it has dropped drastically), pricing is wildly inconsistent from what it says on the price tag on the hook versus what the product actually is, some of the employees will breeze right by you without seeing if you need any help forcing you to track them down to get some help. I got the feeling that it was a bother for them to come help me. Your mileage may vary, but just keep an eye on your receipt to be sure things line up like they should and don't expect a warm friendly welcome when you walk through the door.

These individuals have never been rude or unhelpful. They generally have what I need and will order it willingly if necessary. The reviewer that noted that they were "extremely rude and unhelpful" must be the South end of a northbound mule. He either had an attitude or someone posting without any knowledge or may be did not even go there.

They ripped me off! Over charged me... They gave me one price for parts in the back of the store at parts counter and when I went to check out in the front of their store they charged me more! When I inquired about the amount they charged me, i was told that their system isn't updated or maybe they changed the prices in the system and there is nothing they can do about it???? You mean the same system they just told me the price for part off of!? Who magically changed the pricing in the time it took to walk from the back of store to the front!? Makes no damn sense! Not cool at all especially after I was sent over by another marine company who offers the parts at half the cost but didn't have them in stock.

Great place for parts, but my experience with getting boat fixed was awful. Didn't do 90% of what I requested. Told me I didn't have a live well pump to be repaired, I assure you I do. Told me battery switch might be bad, on day I arrived to pickup. At home I found and repaired in line fuse that puts power to controls. Switch was fine. Boat covered in foot prints. Told me unit not burning oil, I can physically see reservoir draining when I run engine. And they had my boat almost a month.The list goes on. They replaced live well drain hose (for the well they said was without a pump) and replaced tilt trim assembly, a used one I had to obtain for them because they wouldn't provide. I will never take a boat there again.

I drive over 30 minutes each way just to get the parts and service that I have come to expect from Boathouse. Their staff is well informed and helpful, their prices are as good or better than everyone else. The best part is the inventory, they have a large selection and a large stock of most of it.

I've never had a problem returning items that I bought in their store. Their prices are better than W Marine and their staff has always been very friendly and helpful. I plan on taking my Regal 2860 Commodore there for service. I'll update my rating after the service is complete. So far they have my trust and business