This rating is based on customer reviews, inventory size, pricing, and service quality
TowBoatUS Melbourne in Melbourne, FL shows strong reviews: rapid arrivals, skilled captains, and courteous dock-to-dock help, with membership often seen as good value. Key theme is professionalism and quick response, but some cite long holds, rude calls, and missed parts/delivery, making phone service uneven. Little detail on inventory variety, yard organization, or ease of finding parts—unclear. Overall: 81/100. Reliable on-water help; back-office/customer service needs polish.
Address:
4195 Turtle Mound Rd, Melbourne, FL, United States
I think it is only fair that the world knows how kind of a gentleman, Captain Norman Graewe is. We were just going out for a peaceful afternoon and of course like boats do, we broke down. I have had my TowBoatU.S. membership for some time and never used it once until now. I had the best of luck when Captain Norman answered my call immediately. He told me to calm down and he would be right there and asked me if there was anything he could bring me, water, food, fuel. He arrived quickly and had the whole situation under control in minutes. He towed me home safely and softly floated me into my boat house. My experience was unbelievable and was stress free. He is kind and professional and I cannot thank him enough. Thank you so much Captain Norman Graewe. TowBoatU.S. is fortunate to have such a competent captain as he.
My warmest regards,
Marc Anthony Croce
Captain Ron was great! While calling a tow boat is never a good day on the water, Ron was excellent in helping get us out of a jam, and he stayed with us until we were safely tucked into a dock.
TowboatUS SEBASTIAN / MELBOURNE was on scene immediately...captain was very courteous and professional....saved the day for our family in need of assistance!!!! 5 Star service in every aspect !! Worth every penny by far ..... If your a boater it's a must to make sure you hv TOWBOATUS TO ENSURE YOUR ALWAYS COMMING HOME !!!!!
Dennis was great. Very knowledgeable about our grounding situation. He kept in touch with us . We had no propulsion. Stuck on anchor where he towed us to for 12 days.
Captain Ron was amazing, no not that idiot in the movie! He helped me under high winds to get my sailboat back to the marina and in its slip after the diesel died. I was skeptical he could get me in my slip but he has skills! Thanks captain Ron!
I've been boating around here for almost 20 years, every now and then your boat has to live up to their acronym (Break Out Another Thousand). That was the case for me last weekend. Fortunately I have a BoatUs membership, Capt Ron quickly and skillfully got me back to the boat ramp! A knowledgeable captain and excellent service!
Captain Ron Harris helped me for a dock to dock tow. He was there early and ready to go and finished the job perfectly. He was genuinely nice and cared about my situation. Very happy.
Capt. Ron saved the day!!!! Thank you so much for your quick response and excellent professionalism when our engine locked up last week. He helped save these two stranded boating females :)
The membership is so WELL WORTH IT!!!!!!
~The Candies
I HIGHLY RECOMEND THE MEMBERSHIP. 30 years on the river and never thought it would happen to me. Got ejected from the boat without wearing the kill switch lanyard. Blown out hydrolic line cause motor to turn hard to port and get stuck. Towboat US shown up and dropped a rope to fowl the prop, stopping the boat from causing any damage. Very professional and very nice. Bought a membership as soon as he towed us back to the dock.
Captain Ron Harris was the absolute best! Quick in finding us and was an overall caring person.
Highly recommend TowBoat US service for their reliable service and customer care.
"If it's going to happen, it's going to happen out there"
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