Ford Service - Kelly Ford in
Melbourne (FL)

Good Location, nice staff. Easy to make service appointments. Appointment was on time and service was completed as requested.

Easy to get an appointment, fast work, good communication, and attentive to customer needs and requests.

I had exceptional care with their service department! Great place to go!! Mary my advisor treated me so well! And kept me updated the whole time.

I needed my trucks CPU updated to sync to the transmission. I also needed a ride to work and back. They did both of these things 100% plus a car wash. Did they recommend a bunch of other things i could do to my truck? Well yes, but who doesn't expect that? Doesn't mean you have to do it. Great job on my truck! Shifts waaay smoother.

Thank you Mary Grigsby for bringing my car back to life. She runs just like new!!!! You were amazing every step of the way with keeping me informed on what was happening and how much and when it would be done. Thank you very much for making this journey easier on me. I love Kelly Ford would not take my car anywhere else. And a shout out to the shuttle driver he was awesome too. Thank you for everything Rebecca

I have been buying and having vehicles serviced from Kelly Ford in Melbourne as long as i can remember. The main reason I return is to Kelly Ford is one of their service advisors. Started with Judy Daily, then her daughter Traci Daily. Traci has always been honest and straightforward with me and has answered any and all questions I've had. She remembers her customers and goes above and beyond to keep them informed of the needs and repairs of their vehicle. I highly recommend Traci and Kelly Ford.

Rafael in the service dept was great. He made sure everything was done and taken care of. Followed thru the process and was very informative

Very happy with the way the service department treats their customers. Lee Mercer greated me promptly and handled my unscheduled oil change and offered a complimentary car wash. Much better than those 15 minutes oil change places and they rotated my tires. All in all very happy to have my maverick serviced at Kelly Ford Melbourne

About a year ago I changed my cars service from the local Lincoln dealership (very very poor service) to Kelly and so far have been very pleased. 2 weeks ago they came to my work and did an oil change and other housekeeping items to the car. Techs were nice friendly and did a great job. My check engine light was on and they told me what was wrong. Brought in my car last week and met the amazing Talyn. She gave me very great reassurance that it was ok to drive my car until they could get me in. Within 24 hours I had an appointment, a loaner and the next day car was fixed. Talyn went WAY ABOVE her duty in the way she handled my service needs. She is a great asset to the Service Dept. I will return and share my positive experience with all my friends!

I brought in an old Fusion with a blown engine. Tracy and another tech were very honest and compassionate about east eas a catastrophic situation. She worked with me on pricing and was able to get me a very fair price. She also kept me updated on the progress of the engine replacement. I got my car back in a week and it runs great.

This was one of the best experiences I have ever had with a Service Center. Natashia was especially helpful and went above and beyond, both making sure the repairs were made as well as consistently communicating with me throughout the entire process. As this was an RV repair, they repaired an AC issue which was actually the responsibility of the RV manufacturer. This was to save us an additional trip to the RV Center. I am beyond grateful.

***Edited to change to 5 Stars*** Although my experience was incredibly frustrating overall, Jeremy helped make it right in the end. Our backup camera is still going strong. Hoping it lasts now that we have moved out of state. **Original** I don’t even know where to begin. We took our Ford Edge in, I want to say back in July or August, due to a backup camera issue while it was still under warranty. This began a series of events that have left us quite displeased with the service at this location, as well as a still broken camera. Long story short, we’ve had to take our only vehicle back multiple times, because the camera would only work for a short while before breaking again. It would sometimes intermittently work, and if we took it in while it was “working”, they’d give us our car back after a few days while claiming they could not recreate the issue. Within hours of us picking our vehicle up, the camera would break again. This last time, they kept our vehicle for well over a week, told us they could not recreate the issue, and that management was requiring the ticket to be closed. I will say, this is the longest stint our camera worked more often than not. However, it started going out again, went out completely 2 days ago, and has not worked since. We are moving out of state in less than 2 weeks and don’t have time to be jerked around by this location anymore. I do want to add that I feel Talyn did her best during this situation, and I place zero blame on her. Otherwise, this was a horrible experience that has made me never want to own another Ford. Thanks for nothing!

I bought three new vehicles there in the last 2 years. I had some severe issues with service in December/Jan of last year. The issue was settled and some of the warranty work was completed. My sales person told me to contact him if there was ever an issue again. In April I reported a strange noise that my vehicle was making from stop to start. He told me at the time there was no other vehicles like mine on the lot and that he would contact me when there was. As time went on, more issues arose. In June I reported a few other minor issues that I wanted remedied before the warranty runs out. Since the beginning of December I have been calling the service department an average of 3 days a week. To be fair, I have had two missed calls from Kelly Ford service but when I called them back immediately I have not been able to speak to a service advisor. Most recently, Christina Kelly had told me she would ensure that Steve or a service manager would call me back. Still no resolution. To date, I have 12 things that I would like addressed between two of my vehicles. One of the issues was reported the end of March 2022. Service after the sale is NOT a selling point at Kelly Ford. I'm VERY glad I didn't purchase the extended warranty

It was a great experience. I was supposed to bring my car in for service but it would not start! They sent the mobile service van. The technician arrived and was very polite and after that explaining our issue he grabbed his battery tester and confirmed our thoughts. Battery is dead! He jump started it and did everything outside our house.. the Works! He was great and very efficient. Lucky I live in the 12 mile radius , but highly recommend them.

Had a really great experience today when bringing my vehicle in for service. My service advisor Talyn J. was super helpful, giving regular updates, and seemed very quick, efficient, and friendly for all of her customers. Very happy with the service i received today!

I brought my car in for realignment and the service was done quickly! Lee Mercie, the service advisor, was great - polite and accommodating. The waiting room was very clean and comfortable. Highly recommended! 👌

Great communication with Talyn, my Service Advisor! She was in constant contact letting me know what was going on throughout the diagnosis and repair. Ford Kelly always delivers fast, and more importantly, trusted service to my Ford Expedition. They value my time and try their hardest to get my truck back to me as soon as possible. Highly recommend Kelly Ford Service!!

Had a great experience with choosing Kelly Ford to service my vehicle all went fine, hard shifting problem with transmission was resolved after relearning procedure. All is great picked up and drove home 25 miles no more hard shifting and other noises nice smooth shifting. The Service team could not have been more helpful Talyn my adviser was very helpful and professional about the whole process and explained very well at pickup of all work preformed. She is an asset to your team you should be proud at Ford for her knowledge and excellent job performance. Even stepped into the parts department and bought one of there many nice hats for sale cashier couldn’t have been more helpful. Many thanks to all at Kelly Ford for work performed on my 2020 F-150 this is a 5 Star Dealership.

The service manager (Lee Mercier) went above and beyond to be sure I understood the concerns with my tires, the good condition of other parts of my vehicle (i.e. brake system), and items I need to be aware of for the future. He was also very forthright in discussing cost, warranty & road hazard option. Lee has earned a loyal customer going forward! Thank you!

Quick Lane Manager Lee Mercier was awesome. He was personable and had a smiling face. He was quick to help me and had all the answers I needed. He was thorough with his inspection and made me feel confident in leaving my truck in his hands. Thank you for the awesome service!

I had a couple of concerns regarding my 2018 Ford Explore and after Lee Mercier was able to handle my issues and explained in detail what I needed to get done for my 60,000 mile maintenance. They were able to do the work on the same day I had come in however I scheduled the services for the next morning, first thing. Lee was excellent in making sure all of my vehicles needs were addressed and worked with me and went above and beyond to help me with a savings coupon.

I had a great experience at kelly ford this morning My advisor was Natasha She is amazing, friendly and very knowledgeable. She always gave me the best advice for my truck. During the process She kept me inform about all the things ,and parts my truck needs. All was done in less than an hour. Service was excellent , everyone is nice and friendly. But I have to say Natasha is the best . Thank you so much

It is always difficult to decide whether to bring your car to the dealer or an independent shop for repairs. There was a minor recall repair needed so we decided to have other service work performed as well at the dealership. The service greeters were prompt and friendly. The service writer was also attentive and professional. We anticipated the service would take about half a day so we elected to drop off the car. It turned out they were much faster than anticipated and completed the work in about an hour, including a complementary car wash. Everything was great, so the only item would be to provide an estimate of time to repair only so a decision could be made to drop or wait. I know this is being a little picky, but it does not detract from an overall positive experience.

Excellent & professional service! Derek helped me today with servicing my vehicle for an oil change & tire rotation. I had my 13 month old with me and asked to be serviced as quickly as possible & he made it happen so quickly! Along with that, he went above and beyond to make sure we were comfortable while waiting. Car is all up to date and we were out the door smoothly. Thank you so much!

Shortly after my father's memorial service, the AC in my parents' 2006 F250 began to act up. One phone call and an appointment was scheduled, with an explanation of the current situation. Traci Daly and Raphael Martinez both went above and beyond, making a difficult time in our lives just a bit easier with their professionalism and efficiency. Appointment process was easy. Drop off and write-up were seamless, along with providing a rental. Diagnosis and Repair were done in a timely matter and my mom was able to get her truck back within 1 business day. Plus, it had been cleaned/detailed without even requesting it. Thanks to all who were involved!! I give Kelly Ford 5 stars all around and they have gained a customer for life.

Easily accessible from the Main Road, adequate parking including for Handicap accessible Vehicles. The Dealership was clean and well staffed by friendly employees. For those waiting for service as I was they offer a very nice waiting area with some amenities. Restrooms were available and clean. I made a "waiting" service appointment and I was on time and greeted almost immediately. I spoke with the advisor Natashia, who was Excellent, about the service and some minor concerns and went to wait. The service was completed within a very reasonable time and everything was addressed. I plan to continue to use them for my service.

Friendly and work hard to satisfy!! would buy a car from them again! Very helpful when our new car needed a windshield replaced from being defective that we didn't notice until we drove it home! Ask for John he's great!!