Kelly in service took good care of us
the extended warranty was a life saver
we were given a rental car
Kelly kept us updated on repairs
we were well taken care of
The service is what to be expected at an authorized dealership, however your shop labor prices at $239.00 per hour are extremely high and will limit my returns for any further work?
I ordered a truck bed cover and GMC badging for installation on my GMC Sierra. I was charged $470 for badging installation, more than three times the $114.50 cost of installation listed on the GMC app that I ordered the product from. Tasca flat out refused to honor GMC's cost for installation. In addition, installation of the bed cover was done improperly. After double checking my receipt there's also an additional $97.43 that was charged and I can't figure out for the life of me where that charge even came from.
I have asked to speak with a manager on two separate occasions to correct the matter and have been ignored both times.
Unfortunately I was out of town for work when the installation was scheduled and my wife had to deal with the service department. I feel like they took advantage of her and the situation. She called me crying because of the way they took advantage of her. Now that I'm back from work I'm trying to clean up the mess but Tasca is repeatedly ignoring my attempts.
I had used Tasca's service exclusively for my truck and had intended to use them for the entirety of my truck's lifespan. I will never take my truck or any other vehicle back after this ordeal. They just lost a lifetime of service charges over a few hundred dollars and shady business practices. I would advise against using Tasca's service department, unless you want to be ripped off and ignored.
We purchased our Buick Enclave a year ago at Tasca. We took advantage of their first time free service checkup. Cassandra was very friendly and helpful. We will continue to use Tasca when we need car service in the future.
Dropped off truck for routine service after picking up within a few days dead batteries . Nut missing from battery terminals after paying 2000 dollars for service had to pay another 700 for two new batteries truck is 2024 batteries were not very old
I was very impressed with the service to my truck to find problems that I would never have found my own able and to get them all taken care of. These efforts to fix all the issues found gives me complete confidence in the vehicle and in the professionals that worked on my truck. Thank you so much!!!
Richard Smith in the service department at Tasca GMC has earned my business. He is very professional and does what ever he can to ensure you get the best customer service. He always finds a way to get my service scheduled in a timely manner. Great service!
I would like to express my gratitude and appreciation for the extra effort and consideration Richard extended to me during an extended service stay. This is my first encounter with Richard and hopefully not my last . He was professional at all times and communicated in a timely fashion with a status update on my Cadillac ct 4 . He made all the necessary arrangements for a rental car for me to attend several appointments. Nothing rattles him when my frustrations escalated when he called with the diagnosis and the price to fix it . After all is said and done the car was repaired . Thanks Tasca! It’s a pleasure to work with you all
Made an appointment for Monday @7:00 am. Dropped off the car and was given a ride home. My car was not diagnosed until Thursday before lunch. Part for car was delivered Friday and I picked it up that afternoon. Being without a car for 5 days is not acceptable. The work itself was professionally performed.
Went in for scheduled service and a mystery tire fault indication as well as one tire not being read at the DIC but appears correctly on my OnStar monthly status report. We also had a tire inspection as the car may have a road trip coming up. We did need new tires, which were ordered. Concurrently a set of tire pressure monitor valve stems were ordered and were shown as back ordered. No arrival date shown. All in all, the response to my requests were well addressed. Not sure why something as common as tire pressure sensors aren't in stock, but we'll get them soon unless the GM supply chain stumbles. Oddly a second tire pressure sensor quit reading today. Makes me wonder if there is a deeper technical issue happening!
My truck runs like new because the Tasca technicians care for it as if it were their own. My service writer (Greg Gorman) guides me through all of my maintenance decisions (scheduled and unscheduled). Job well down Tasca.
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