DARCARS Volkswagen in
Silver Spring Heights (MD)

I had an amazing Experience with Fawad Shaikh (Salesperson) at DARCARS Volkswagen of Silver Spring. I recently purchased a Honda Pilot from DARCARS Volkswagen of Silver Spring and had an outstanding, stress-free experience, thanks to Fawad Shaikh. The financing team was transparent, and I felt confident in the deal. The overall atmosphere at the dealership was friendly and genuinely caring.

I love my VW — the car itself is fantastic. Unfortunately, my experience with Darcars both after the sale and with service was frustrating. I had to send countless emails and follow-ups just to get my tags on time, and I only got them at the last minute. They never informed me about an extra fee for the plates, and when I reached out for help, no one seemed to care enough to understand what I actually needed — staff just pushed me along and seemed to hope I wouldn’t call back. My service experience was just as bad: I brought the car in for door protection and nitrogen air, and again, no one made any effort to understand what I needed. Because of all this, I don’t trust the dealership for service, even with the extra packages I purchased. The car is great, but buyers should know that overall support, communication, and service are seriously lacking. I would not recommend.

Nov 2025 Update: I just learned that this place SOLD the used car I traded in and never transferred the title of the vehicle over to the new owner. So for an entire year… someone has been driving that car illegally, still in my name. How were they able to leave the lot?! I only found out because that car was involved in an accident and I received notification from the driver at fault’s insurance. This experience has been an absolute nightmare that just will not end. Edit: Unfortunately, I’m back to provide an update to my original post below for any potential patrons. PLEASE reconsider bringing your business here and avoid this dealership at all costs. What I thought was a phenomenal sales experience has become an absolute nightmare filled with utter regret. If I could get rid of this car and in exchange never have to deal with this place ever again… I’d take the offer in a heartbeat!! TWO MONTHS now since my lease agreement was signed and I have now had to re-sign FIVE separate iterations of a contract (all individual visits & still without any resolution) due to the incompetence, disorganization and lack of professionalism of their staff members, including leadership/upper management. My temporary tags have now expired due to the amount of time that they allowed to elapse and so even after beginning my payments I can no longer drive my car and am in a rental, as they refused to make any exceptions to legally accommodate. Initially they’d suggested I just keep driving around with the expired tag and if pulled over or ticketed they’d “reimburse” me. I’m sorry?! You can’t even handle what you were hired to do and specialize in - why would I ever take that risk and trust you to handle a police matter on my behalf? The gaslighting, lack of accountability and dismissiveness that I’ve encountered and experienced has been astonishing and outright insulting. They have really tried to convince me that this is normal and there’s nothing that they could have done differently to prevent this chaos. For a business that should be so client focused, their customer service and regard is atrocious. You’ve been warned. ——— I cannot express how grateful I am to have visited this dealership and to now be driving my first Tiguan! I’d been in the market for a new car for quite some time, but had been putting it off because I’d heard so many horror stories about shopping as a single woman. My entire process was seamless and only took two days! I was treated with the utmost respect, never pressured and had every single one of my questions answered with patience. My sales associate, Alex Nuth, and his manager (also pictured) went above and beyond for me. They were INCREDIBLE! If you’re looking for a new VW - this is the place for you!!

Yachir was great in helping our family purchase a 2024 VW Atlas Peak edition! Excellent customer support and service!! Great sales experience, and great VW dealership.

Rude staff and not very well versed with the cars they work on. Asked how many times my ECU has been tuned, they told me the ECU has never been "flushed". Replaced my EVAP pump and killed my fuel pump. Possibly was creating a vacuum in the fuel tank?

We stopped to check out new VW Tiguan in October and lucked our way into working with Jordan. I hate the car buying and Jordan was so easy to work with. No high pressure vibes during the test drives or sales process. He answered all my practical and impractical questions during the test drive and made sure we knew every aspect of the safety features (we were recently in an accident so this was super important!). We went to a variety of other dealerships but came back both for the car but specifically to Darcars to make the purchase. Jordan and Diako worked with us as much as possible in price to get us into a high quality vehicle.

Terrible customer service!! I waited 3+ hours for a new tire and an oil change! They send you a text message saying you can contact them through text but nobody responds. This is absolutely ridiculous. Dealerships are a bunch of BS and twice the price for everything! Thanks VW fir such great service.

Yachir was so sweet and so helpful in my purchase process. He’s kind, nice, and cares about his customers.

My experience with Yachii at Darcars Volkswagon in Silver Spring was excellent. He was incredibly helpful and answered all my questions quickly. I decided on my purchase without seeing the car prior to going into the office to finalize the purchase, but Yachii made it easy by providing a complete walk-around, highlighting the features, to ensure there were no surprises. I highly recommend working with Yachii for your next vehicle purchase!

We had an amazing experience with Yarchir Joni. He's knowledgeable, experienced and very friendly! Glad our time in Darcars today was spent with him. This was our 2nd purchase from this dealership. Highly recommend shopping here! The manager, Diako Akhundzadeh, is also the best!

I stopped by VW to see a car color * met Yachir. He was super helpful and followed up with me the next day. He was respectful and quickly help me purchase my 2025 Tiguan. Thanks Yachir!

Update: i just bought my second car from Yachir . Just like before .Every thing went smoothly. I highly him to everyone. Yachir, is a one of best seller I have never seen . He helped me with everything.

Just spent $$$$$ to have my 2017 VW Golf serviced to make sure everything was shipshape for our annual drive from MD to ME. Started having engine trouble and the NH VW service found debris in a fuel injector from a service 10,00 miles ago. In addition, they listed multiple problems from poor service from last week, including the serviceman having left a flashlight under the hood near the engine!!! Furious. I’ve spent a fortune in the last week.

I came here for a simple fix but was denied service. My gas cap was stuck closed, and I was unfortunately running on fumes when I got to the dealership. I wanted them to open it without running a diagnosis. It should have been simple to remove the lining in the trunk and pull the actuator. However they refused to look at my car without sending my engine data to VW. After going back and forth with the service manager he finally did say “okay if you want to do it, it will be $280.” I said “that’s fine” and went outside to make a phone call before paying to have my car fixed. While I was on the phone the service manager stepped outside and told me they were going to deny me service. No explanation whatsoever was offered as to why they could not take care of the issue. I was told I need to leave and was treated with hostility. I ended up going to a nearby gas station where believe it or not they opened the door (it was alap a lot cheaper than $280). After that I could finally put enough gas into the tank to get to a better dealership. Ourisman of Laurel took care the issue easily. After submitting a 1 star review I did receive a call from their customer support team and they thoroughly explained their policies and why they couldn’t help me at the time. The representative I spoke with was very nice and apologetic and asked me if I would be willing to change my review. I agreed to change my original review because it’s not their fault at the end of the day. However the service manager did not offer any explanation and was rude and hostile when telling me to leave. I am still upset with how I was initially treated as a customer. I still don’t see myself returning in the near future for service. This is not a bash on the dealership, just their service manager and how he poorly handled the issue.

Yachir was patient, kind, and knowledgeable. He took the time to explain the features of our new car to my family, while also thoughtfully comparing them to our trade-in. Throughout the process, he maintained his professionalism and composure. I truly commend him for his excellent service.

I purchased a vehicle from here before seamlessly several years ago and returned expecting the same excellent service. Unfortunately, I was lied to about the vehicle availability, and when I canceled and tried to get my money back it took them several months and a call to the corporate office before I was refunded. Very disappointed but thankfully, Pohanka had what I wanted and great service.

We had a great experience when we walked in for buying our car. Yachir was professional and patience and excellent customer service. Come to Darcas Volkswagen in Silver Spring where you are treated with respect and dignity. Thanks Yachir for excellent customer service.

Here’s an update to my previous review further illustrating the poor quality of work at this dealership. In addition to the items below, I started noticing some kind of oil drops on my driveway and in my garage. So I crawled under VW to find the “technician” had replaced the OEM drain plug with a common bolt (see pics) that does not seat properly. It appears to be tightened beyond belief but still has threads showing and the washer doesn’t seat. Unbelievable. Taking it back in but I dunno if I can afford the post-repair corrections it will likely need. I’d actually give zero stars tbh. The pic of the separate drain plug is an OEM which is a T-45 to show the difference. Previous post I tookmy 2010 VW Jetta in on June 30 for a 130K service. Lazy and sloppy work. Drained the sunroof and it looks like they drained it on the headliner and of course didn’t clean it up. Rotated tires and now I am missing the special lug nut tool from the trunk and six of the plastic lug burn covers. Left greasy rags in the engine bay for net time I guess. Run, don’t walk, from service at this place.

Do not go here! Slimy dishonest dealership. Youseiv in sales lied to our faces about a car, price, and a deal. They will treat you like someone that doesn’t know what you’re talking about and try to throw a bunch of marked up prices in your face. avoid this dealership at all costs you’ve been warned. Not sure what was going on a few tables over from us but there was also a customer crying inside. stay away from here

Great buying experience. Yachir made the process easy. I called to make an appointment a week ahead. Once I came into the dealership I was able to test drive the vehicle I had my eyes on and Yachir answered all of the questions I had. I purchased the vehicle same day! Thank you!

I purchased a 2025 Volkswagen Atlas Cross Sport and I was pleasantly surprised with my entire experience. My sales agent was Jordan and he was very knowledgeable, helpful and professional. It was also a plus that Jordan is the owner of a Volkswagen which gave him additional knowledge and hands on experience of the product. He went above and beyond to make sure I was complely satisfied before I drove off the lot. Jordan, in my opinion is definitely a valuable asset to the DarCars company. I was also impressed with the no haggling approach and the price we negotiated was the actual out the door price with no hidden or additional fees. I would highly recommend DarCars Volkswagen!

By far the best Volkswagen dealership in my area! From the moment I walked in, I felt welcomed by the friendly and professional staff. They were extremely knowledgeable and took the time to understand my needs, working with me every step of the way without being overly pushy like other places. My salesman, Yachir, was absolutely fantastic—he was incredibly patient, attentive, and answered all of my questions with great detail, ensuring I felt confident in my decision. His dedication to customer satisfaction truly stood out. Jose Guerra in finance also went above and beyond to make the process smooth and stress-free. He was patient, informative, and took the time to explain everything clearly, making sure I was comfortable with every aspect of my purchase. Overall, this dealership exceeded my expectations, and I couldn’t be happier with my experience. I will definitely be coming back for future purchases and highly recommend this location to everyone I know. Thanks again to the amazing team for making this such a great car-buying experience!

I visited the store late on a Sunday afternoon, and Yachir was incredibly helpful in finding a car that perfectly matched my needs for commuting and groceries. They also offered me a great deal, and the entire process was quick and seamless. The team was very responsive and made the experience smooth and efficient. Highly recommend!

I just bought a Volkswagen Tiguan from Yachir, and I couldn’t be happier with the experience! He was super friendly and made everything easy from start to finish. He really took the time to understand what I was looking for and walked me through all the features of the car. The Tiguan itself is amazing—smooth drive, and super comfortable. Overall, Yachir made the whole process stress-free, and I definitely recommend them to anyone looking for a great car and top-notch service!

So cool! We just bought our first EV and this dealer was so quick and easy with their best offer (trust me it was good), right off the bat. I didn’t have to haggle and our Salesmen, Yachir was so on the ball, he was super helpful and friendly!

We just brought Volkswagen Atlast 2024 today, the Sales Consultant Fernando is very professional and friendly, we almost signed our deal with another dealership but Fernando’s phone call and his amazing customer service made us choose silver Spring VW. We are very happy with our car. Also the last but not the least the manager Daji Cummings try his best to give us best deal. He was very understanding he help us to get the car according to our family need Overall I am so astonished how wonderful they are. Wish this team all the best and continue doing wonderful job.

My husband found himself back at the Darcars service department for a tire repair dealing with the fantastic Herbert. We needed a nail removed. So while the work was being done, he went up to the sales department to see our favorite sales manager Diako Akunzadeh. They were talking and Diako ended up offering us a fantastic deal on a new lease! So we traded in our old lease & ended up leasing a new vehicle! Diako was fantastic to work with and is just such a gentleman!! We highly recommend Darcars VW and Diako. Blue old, red new.