Carlito's Towing Services in
Silver Spring Heights (MD)

Will continue to use them for all of our heavy-duty towing needs as they have a quick response time, they have good pricing and great customer service.

They always do an excellent Job and provide excellent customer service! From Semi (Tractor Trailer) to Passenger Vehicle Towing, they will accommodate you as best they can and will recommend someone if they're too busy. Their pricing is fair when Compared to other towing services in the DMV (DC, MD & VA) area.

Great service and fast. Followed up after the tow to ensure I was good to go.

Very great tow service! Did a very difficult job well done thank you!

I dealt with Carlos for my semi tractor broken down on I-485. Good service, quick to show up, & kept his words. One of the better ones in the area.

I just called for a quote, and he quoted me $160-180 for a towing service that’s less than a mile. I told him I got a quote from someone else for $90, and he said, “You can get it with them,” and before HANGING UP ON ME, he called me a “crazy lady”. I understand if that’s not your price, but you have no right to insult me before hanging up. Extremely rude and unprofessional. Don’t even bother getting any services with this sad excuse of a company. BTW, the quote I got was from LL Towing and Auto Repair. I HIGHLY recommend them; they were very respectful and quick, and I even attached proof that this was the quote I got.

Fast service, very reasonable and I very thankful for your help, I will recommend Carlito's towing to everyone who needs a professional and fast service. Thank you!!!

Great experience! I needed a towing company for my son’s car, and when I called Carlito’s I was happy when they said that they would be there within 30 minutes, and even happier when they showed up on time! Jose arrived to tow the car, and he was efficient and professional. If I need a towing company in the future I will call upon Carlito’s.

RUDY did a great job today towing my transit with a flat. He arrived fast and got the job done ! Thank You RUDY and I will be definitely referring my friends and family to Carlito's Towing.

This person is strange. I requested a tow but decided to decline because they were overcharging me. After that, I received some bizarre text messages. Their professional behavior is lacking. I gave them 1 star just to raise awareness, but otherwise, I would have given them 0 stars.

Carlitos totally saved the day! My car was stuck in the mud late at night, and he showed up in under 15 minutes to pull me out. Seriously speaking, he rescued me from a terrible situation.

I would never recommend this towing service to anyone. The owner was dismissive when I asked for pricing. Asking, “why does it matter?” Initially told me the cost would be $350. They kept my car at their lot for four days and when my insurance called to get it released, they said the tow was $1800+ and storage was $400+. My insurance ended up paying it, but he is a liar and a scammer.

Carlos was a total lifesaver. My car died in the parking garage leaving a concert and within 15 minutes had me hooked up and took me home all within an hour. He also didn't charge me a ridiculous fee and was very reasonable.

I would like to mention that I had a great experience after a van that I had rented became inoperable today. Rudy with Carlitos Towing not only was there quickly, but afterward he went above a beyond by to make sure .I had a way home. I appreciate the hard work! Thanks a bunch.🙂

This company towed my buddy's 2023 Lordstown Endurance ev that has four electric motors (one per wheel). They used a regular wrecker without dollys and burned up two of the motors. They will not take responsibility for damaging the truck the only response from the owner was to call my lawyer we are not responsible.

Five stars to Carlito and his towing team! They had zero availability on a Sunday afternoon, they decided to get it done at 10 o’clock Sunday night on an emergency move. We all know how it is to get someone to answer late at night! Much less receive excellent service and a few high-fives at the end. I would definitely recommend them!

The BEST tow service! Carlito’s offers first class service for an affordable price. They came out within 10 minutes at midnight on a cold night. Excellent company and people!

I just got my van towed yesterday, durian is the worker who picked us up. He had no uniform and wasn’t polite and hung up on my mom in mid sentence. When he finally arrived and picked me up he started lifting the van up with us in it! We had to tell him to let us get out first like he didn’t know what protocol is. He also wasn’t a good driver tailgating other cars while we were going to our destination. I’m very disappointed how this guy does his job.

My insurance company couldn’t find a towing service and left me in a lurch with a busted car on the side of the road. I searched Google Maps for the closest towing company, fearing I would have to wait for a long time. By sheer luck I landed on Carlito’s Towing Services and couldn’t be happier. He arrived promptly, and was friendly and professional.

I have used this towing twice. First time 3 months around 2:30am when I had been waiting almost 4h for a tow. Yes, the driver arrived ahead of time and dropped me home fo r which I was very grateful. Home was 1.5 miles away. The second time was 3 days ago. I was stuck on beltway and needed a tow. He arrived within the estimated time. Wasn't very pleasant. Asked me for key when the key was in ignition. Told me nothing was in road, when a total of 6 cars got flats due to object in road within 1h I waited. I need a tow to repair shop 2 miles away a couple days later. The two previous tows were through my insurance . He told me $245 is his fee, and my insurance would pay bc he would give me an invoice. 2 miles, $245. His prices are EXORBITANT and far from fair. I will let my insurance company know that I NEVER want this company if I ever needed a tow in the near or far future. I called another company and their fee was $150. They accept many forms of payments. I decided to pay and get reimbursed bc it was early in the morning and after my insurance 3rd party company called 15 tow companies without any answer, I decided I needed to get help myself. I would NOT recommend you use this company !!!!

Our insurance towing service was going to take 60-90 minutes to get to us, so we googled nearby towing companies and tried Carlitos. He answered right away and after sending him a couple photos of where the car was and the address of where it was going, Carlitos had a tow truck to us in 10 minutes. The driver was efficient and knowledgeable and quickly problem solved a few difficulties that came up. The price we were charged was the same as was quoted to us by another company and seemed fair. We would definitely recommend Carlitos.

Everything started off well, did not end that way. Driver arrived earlier than expected, and we were on our way. Ultimately, I called the police as the driver upped the fee by $15 from $185 to $200 as he arrived at my residence. It was 3.2 miles to my home by the way. I could only avoid the fee if I paid via CashApp or Zelle. He berated me, saying I was crazy when I refused the payment. Telling me.he would then take my car back to the gas station. When I agreed, he changed it to he would take it to the storage facility. At this time, I called the police and would not exit the truck without my vehicle. The conversation became extremely heated with him raising his voice, and I did the same. He refused, stating the $15 was for fees and taxes. My question was, why wasn't that stated on the phone when I was initially quoted the price. He only agreed when the police arrived, and then attempted to make me climb onto the bed of the tow truck to grab my form of payment from my vehicle as the police are there. They had to tell him to drop the car so I can pay him. I recorded everything on my phone inside and outside with another party on the line for proof. And also asked my neighbor for their Ring footage just in case. They were in the doorway when he finally released my car. I am more than happy to post a link here to the recording so that potential customers can hear and see what happens. It was a disturbing experience in the middle of the night for myself.and family.. I would NEVER recommend their services.

Not really sure how these reviews mention that this place is fair with their prices. I needed a tow when my car battery died in a parking lot and was charged $145 for a trip that was .8 miles away and lasted 5 minutes with no traffic. Really felt ripped off when the driver told me the amount that he was told to charge me by his boss. I even helped physically push my car into position to help the driver attach my car to the tow truck. He dropped me off at a nearby auto shop and even the mechanic was surprised at the price that I was charged.

Carlito's did a great job for us. We had no response getting our insurance company towing service. I searched online for a towing service near Bethesda. Carlito's was the top rated. Even though it was nearly midnight their staff answered our call within seconds and had a tow truck on-site within 30 minutes. They were very pleasant to work with and reliable. I would highly recommend them.

I highly recommend Carlito's Towing Services. Long story short, our minivan was parked in a very tight space at a 90 degree angle off the alley behind our house and needed to be towed to the dealership. The first towing company came out but could not handle the job. To his credit, he recommended Carlitos Towing so I called them. Carlos came out promptly and after careful consideration, devised a creative solution to tow the van out using a chain and a nearby cement post. I was impressed. Carlos worked quickly and was professional throughout the engagement. Highly recommended!

My car broke down on the street just after I pulled out of the parking garage during rush hour this afternoon. I called one towing company, but got an answering machine. I then called Carlito’s and they answered immediately and gave an ETA of only 30 min. Carlos arrived after exactly 29 minutes and made quick work of loading the car. He delivered the car to my chosen auto service shop without incident and was very friendly. He is clearly dedicated to his job and cares about customer service. Tow was less than a mile and cost $120. Pickup, payment, and drop-off were easy and efficient. I really appreciated that he arrived exactly when he said he would.

I had a flat tire and when I called they told me they would be there in 10 to 20 minutes and they were there before I knew it! The person they sent Elvis was really nice and professional. I was in the middle of an important phone call and he just told me not to worry about a thing and he did it quick and efficiently. I was vet impressed with the level of customer service and I would use them again anytime. Highly recommended 👍🏾