Hoffmaster's Auto Care Silver Spring MD in
Silver Spring Heights (MD)

Hoffmaster's Auto has done several things for us, and have always done good work. Today, I stopped in because I saw something hanging under my car, and they looked at it right away, explained what it was, and told me it was safe to drive. They were so helpful, and I was so relieved to get a quick answer. They are the best!

I came in with my 2 year old daughter needing a patch for my tire unexpectedly. They were extremely accommodating and kind. They assured me everything was okay and that they were going to fix it right away. They showed me to their amazing waiting room and told me I could put on a movie for my daughter. For anyone with a toddler, you can understand how stressful this situation could have been. I'm genuinely so thankful for their help and I'll now be coming here for all of my auto care needs. Thank you so much.

I have been trusting my cars to them for over 10 years. They are very knowledgeable and give updates about the services needed. The prices are fair and customer service is top notch.

We found this gem of an Auto Repair Shop years ago and we have only positive things to say about it. It serves all our automotive needs. The work is done expertly and always in a timely matter. The prices are extremely reasonable and the staff couldn't be more helpful. We would award it more than 5 stars if we were able.

Honest, trustworthy, with great communication. Took my car in due to brake squealing/grinding and they diagnosed the cause of the problem quickly (rust buildup due to sitting on the used car lot for a few months), advised me to keep my eye out on my tire tread, and didn't charge me for the brake inspection. Will definitely be coming back the next time I have any issues or service needed. Thank you Mike and the whole Hoffmaster's Auto team!

Not sure if it is dishonesty or incompetence but I will not be back to Hoffmaster's. I have had 2 incidences that caused me to lose all confidence in this shop. The most egregious was that they quoted me $7,000 for a transmission replacement which turned out to be a $700 battery sensor replacement and a software update after I took it to a dealership service center. In addition, when I informed Hoffmaster's that I was not going to have the work done at their shop, they added $300 to the bill from what they previously told me the price would be. They told me it was for a battery replacement which I neither requested nor approved and I had not experienced any issues with my battery before bringing it to their shop. The previous incident that made me question their capability was an engine leak that they could not identify but charged me $150 to tell me that they couldn't find it. The dealership service center that I went to for the sensor fix was able to identify the leak without me even telling them that I was experiencing one. While I do understand that Hoffmaster's were charging me for their time, a big part of what we as customers are paying for is expertise and that was not demonstrated in this case nor in the misdiagnosis with the transmission/battery sensor. These 2 incidences cost me about $600 (or $850 if I included the wasted tow cost) with nothing to show for it. I hope this review protects other consumers and inspires Hoffmaster's to do better by their customers. I prefer to support family businesses and before moving to MD I had an excellent family owned shop that I used for all my vehicle service/repair needs for about 15 years. I hope I can find that here.

Quick and reasonable. Comfortable waiting room. Decorated in historic service station motif. My issue today was simple so I wasn't able to test their limits.

Rude! I'm usually a calm person but today this place was dissatisfying & disappointing. I called wanting to come in for an inspection I was told to come anytime, when I came in the rude person at the desk aggressively stared that I never called to make an appointment, I told him I was told to just come in, he said he didn't say so. I said not you, but whoever answererd the call said so. It was a downhill experience from that point on. Additionally, the last time I was there a different gentleman said he help me get rid of some used parts for recycling, I brought the used parts with me this time, but Mr. rude at the desk said the gentleman from the other day never said that! One of them was obviously lying, why would I make up such a claim and bring the parts along. I'm pretty sure it's Mr. rude at the front desk that is lying but who knows. I kept my calm just to get done and leave the place. Worst experience thus far. This guy was very disrespectful and arrogant amongst other things. If you see Mr. rude (chubby guy) avoiding at all costs, the older gentleman will be more helpful. Avoid if possible! Re: Sir, 1. I came after calling in and was told to come by. 2. I came in after lunch time, and you guys were open. It wasn't a last minute drop-in. Instead of making up lies, you can try and do better by addressing the issue. I took my time to post this because of how disgusted I was with your service and disrespect.

Loyal client for years. Your vehicle is fixed right the FIRST time. They communicate well what is wrong with the car and present options for getting your car back on the road. Steve and his highly trained staff are great. Highly recommended!

If you are looking for a down-to-Earth, fairly-priced and HONEST auto shop, look no further! These guys go above and beyond to provide fantastic service! The owner, Steve, has a heart of pure gold. He is one of the most involved bosses I have ever seen. He's on the floor working on cars alongside his employees (who are like family, they've almost all been there for several years). You'll also find him helping people get a ride to and from the shop. Seriously, the service is ABOVE AND BEYOND! As a single woman, I was treated with such dignity and respect, I was so grateful. I know I can trust the advice and the service they provide. I'll be back AND I'm telling all my friends and family this is the spot they need to go to for all auto and state inspection needs. Thank you!

On the recommendation of friends who've been coming to Hoffmaster's for years, I came in for headlight restoration on my rather vintage Honda Fit. They did a great job on my headlights --they look wonderful. They make the whole car look newer! Mike and his team are professional and very nice; there's a comfy waiting room and they do quality work at a reasonable price. I'm happy to give a 5-star rating to this local business.

I've taken my truck here a few times. I've always gotten prompt care, with honest open, up front pricing (in fact, I've had it come out UNDER what was quoted). They won't do unnecessary work, just to charge you more, and they'll let you know what costs may come up, so you aren't surprised when you show up to pick the vehicle up. Everyone who works there has been nice, and if someone isn't at the desk when you walk in, it won't take long for someone to come and help you. This is my go-to auto shop.

We rely on the Hoffmaster’s team for the whole extended family. They always take care of us and do their best to be on time, charge reasonable prices, do good work and at the end of the day, we trust them the most in this area. There are not many businesses around that look after the best interest of their customers like they do. Thank you Steve, Mike and team!

Been with Hoffmasters for years. Excellent customer service, excellent auto care, frank talk and reasonable charges. My first car was a beat up Camry that I absolutely needed to have, but no one wanted to touch. Steve and his team took excellent care of it until I had to let it go. Several cars later all our family cars are still cared for by the Hoffmasters team. I wouldn't go anywhere else. Thank you, Steve, Mike, Alan and the team. The Best!

We've gone here for many years. They are honest and thorough. Another place recommended I have work done that would cost $400. Hoffmaster's said I didn't need any of it done and they didn't charge me for checking. They also gave me a ride home and picked me back up when they were finished checking my car. I don't need to go to anyone else next time. I should've gone here before the other place.

We had a few things done here for my wife's car and worked with Steve. He was very friendly and helped get our car back up and running smoothly. The prices for the repairs beat out the previous place significantly that our car was at. So far the car is running much better and no longer leaking fluids. We will definitely be coming back again for our future service needs. Thanks Steve and your crew for fixing our auto issues.

Definitely will be returning, great customer service. Comfortable waiting area with A/C,TV, Free Wi-Fi. Quick turn around on services needed. Strongly recommended.

Hoffmaster's has been servicing my family's cars for years. I am extremely particular about my cars and Hoffmaster's is outstanding. The mechanics are excellent and provide detailed explanations of the necessary repairs. I am treated with honesty, fairness and respect and they always fit me in when I have an urgent problem. I wouldn't go anywhere else.

Been going here for more than 15 years and I'm never disappointed with their customer service or mechanic service. Mr. Steve is my go to master mechanic..Thank you Mr. Steve and Mr. Allen!!

Hoffmaster's Auto Care has always been an excellent service. The rates are fair and the work is always quality and quick. They are willing to work with customers to get the most life out of a vehicle and offer sound advice on what should be fixed and what may not be worth the cost. This is a trustworthy shop with great people. This is the only mechanic I'll use as long as I'm in the area.

The part I needed was going to take a week to arrive. The part arrived earlier than expected. I dropped my car off sounding like a junkyard vehicle; picked it up-was like a brand new car off the lot. A newfound love for driving my car was born again. Mike provides the best customer service no question and a side of humor! This will be the main shop I take my car to be serviced.

I was traveling back to GA from MD and my check engine light started blinking and the van started shaking. I was scared and not sure where to go. I was pointed in their direction and arrived as they were opening. The owner greeted me and reassured me that they would do whatever it takes to help. He took us to a restaurant so we could eat while they got it figured out. They called me with the issue and cost. Not only was it a better price than I expected but he said, we will be done by 10:30!! I am so thankful for the guys at Hoffmaster’s. You got us back to GA safely. Thank you!

Reliable, fast, honest. My family has been a loyal customer of the owner and mechanic, Steve Hoffmaster, for many many years, even before Hoffmasters Auto Care was in business. He is one of the most honest and kind people I know. I highly recommend for anybody who wants good service to come here. I guarantee you will have a great experience and become a loyal customer as well.

This auto shop is amazing! Honest Mechanics really exist! The owner, Steve, is Great. And Ladies, no need to worry about being taken advantage of because your female. Definitely the shop that will take care of my cars from now On!

My family has used Hoffmaster's Auto Care, both in their current location and in their prior location, for several decades. This is by far, the most dependable, professional and customer oriented auto repair shop in the area. I recommend this repair shop and have total confidence in their work. They stand behind their work and will not make up a problem....if your car is fine, they will say so. Great place for your car and your wallet.

I have use Hoffmasters for a number of years and find that Steve and his crew to be very knowledgeable and efficient .They are very customer driven in their services. Their prices are most reasonable and you can count on your car to be ready when promised. D.Valley

Did a great job with my 03 Civic. Charged me less than all the other places where I got estimates from. Steve Hoffmaster dropped me off at home and picked me up when my car was ready; he was very friendly and down to earth. We spoke about my history with the car, and he was totally understanding of my struggles being a recent college grad with a limited budget and a crappy car -- he told me he has children around my age, so as a dad I'm sure he sympathized with my situation. I told him I had a recent trip coming up and was a little worried about my car acting up during the drive. He told me to come back before my trip so he could rotate and align my tires, something that my car was SO overdue for, but I always opted out because it wasn't extremely detrimental to my car in comparison to the other issues it had. He told me he would do this free of charge. It was probably something small and insignificant to him, but it meant a great deal to me. I have gotten a newer car since then so I haven't had a need to go back, but the second my car has issues, there's no question where I'll be going.