Henry's Wrecker Service in
Silver Spring Heights (MD)

Felix the driver arrived ahead of schedule and was courteous, careful with the vehicle and knowledgeable. Great experience!

Excellent Service & Super Friendly Driver to Assist me. I will use them again

They were on time patient and respectful and professional I am very satisfied with the service

Our towing agent Rick was absolutely amazing. In our time of need he was extremely helpful and pleasant the entire time. Give this guy a raise!

We called Dave Ward’s Towing and it was over $100 cheaper than what these guys quoted us. Just go with Dave Ward he was super helpful and got us out of a bad spot

The 2nd tow person, Mr. Littlejohn and Office Assistant, Ashley were exceptional with the service they performed. With the previous tow I requested a flatbed with which to tow my Tesla vehicle, however one was not used. Mr. Littlejohn utilized a flatbed as well was responsible for acquiring the keys from the previous shop location prior to towing the car to Total Recon. Thank you for all the assistance I was offered during such a chaotic process.

I was in a vehicle collision, and the 911 dispatcher arranged for this company to tow my vehicle from the collision site. I can’t make a comment on pricing because the cost was covered by my auto insurance so I don’t know how much it was (which is why I give 4/5 stars, I can’t rate what I don’t know). However - before my insurance company took possession of the vehicle, what I greatly appreciated was that they let me into their impound lot to collect the rest of my belongings from my totaled vehicle, and made the process of transferring possession to my insurance company very easy! Thank you very much!

Wonderful job ! He was so careful and delicate making sure to not cause damage & very sweet and polite / courteous

Definitely put in extra effort to make it happen! Creative thinking, patience, and persistence are qualities that will serve him well!

The serviceman did an INCREDIBLE job safely freeing my car from being stuck in several inches of ice with hard snow snow mounds in front of and behind it. He showed up quickly and got my car unstuck and back on the main road in 15-20min or less. He was friendly, polite, and professional through the whole service encounter and quite ingenious, too! Thank you!

Fast and effective service. My car was stuck due to the recent snow storm. He was able to pull me out without any damage done to my vehicle.

My tire was flat by the time I got towork and since I don’t have a spare I had to get it towed to the auto shop down from my house. I work at a high school so he was very prompt and also polite when he pulled in. There wasn’t much that I had to do since my AAA coverage covered everything so he was on and about his way. Hopefully I don’t have to have many more tows but if I do, I would highly recommend this service.

Conrad was wonderfully kind, patient and knowledgeable. He even called to make sure I made it to my destination. The world needs more people like him.

I’ve been waiting for three hours in the middle of the day in a residential area that there is no traffic and my car has to be towed like less than 2 miles away and they’re cute making it like every 30 minutes. It goes to another 60 minutes. this is very unacceptable and the service is absolutely disgusting and the staff is very rude. I even talk to the manager very rude. She started the screaming at me that it’s not their fault and they cannot even call the drivers. I don’t even know like how they cannot call the drivers to see where they are or why They accept the job if they don’t have any truck available and when I asked the representative why they do that they said like every other business, we accept anything that comes our way without considering that we can deliver the service or not disgusting

I usually never leave reviews, but my experience today with a girl named Brittany (a white girl with glasses and blue eyes working at the front desk) was genuinely shocking. From the moment we arrived, her attitude was unnecessarily hostile. My brother and I were waiting by the window for about 15 minutes, just trying to check in and make things easier by having the registration ready. Instead of communicating like a normal, respectful person, Brittany stormed out with an attitude and started yelling at us to “step out” — loud, aggressive, and completely unprovoked. There was absolutely no reason for her to speak to anyone like that. A simple, polite explanation would have been more than enough. But the way she approached us was disrespectful, rude, and honestly embarrassing for someone who works in customer service. If she dislikes her job or dealing with people, then she should consider a position that doesn’t require human interaction — because treating customers like they’re a problem is unacceptable. Her behavior today was incredibly unprofessional, and it left a very negative impression. Front desk staff are supposed to set the tone, but instead, she made the experience stressful and unpleasant for no reason at all.

Sterling was there in the time given and got us home to VA in no time he is an awesome driver. Most pleasant tow experience I’ve had

Yeah - if it's a choice of a root canal without novocaine or visiting this impound lot again, I'm visiting the dentist. Granted the impound was my fault but Henry's lot is situated in swamp land. I gave them two stars because no Rottweilers were waiting when I got to my vehicle. If you need something towed - Henry's seems to have the muscle. I did not notice any damage to the vehicle. Also their phone is answered by an AI bot - so have fun asking it idiotic questions.

Giving 1 star is over doing it because i really wanted to give 0 stars. Henry might want to get rid of the people behind the phone. Miss Lesli or however you want to spell it, how you getting mad because I am asking questions or because I am mad that my car is towed after sincerely expressing to you that I was not mad at you but at the situation? How? Miss Lesli how do you tell a customer bye in the midst of them talking to you? Miss Lesli how do start shouting and screaming at the person who's car was towed "not to their negligence " . Miss Lesli will be the cause of this company's downfall, she has absolutely no clue what customer service is whatsoever and really need to leave the phone alone, as a matter a fact she should not even have a cell phone. Her very rude responses are crazy, and she swears she's right. Your nonchalant attitude DOES NOT WORK IM CUSTOMER SERVICE. No accountability, no respect, no calmness to the individual, no show for sympathy, no nothing. How you mad at someone else because you hate your job? Miss Lesli, when you get home you might want to sit and elevate yourself and see how you make people feel. Maybe you're living a miserable life and from what I know misery loves company. Be very careful how you treat people because life is a circle and karma don't care for no one.

We waited 2.5 hrs for a tow last night while my vehicle was on the shoulder of I-270. Unacceptable! Service was booked via our roadside assistance program and at 6:41PM we received a text from Assurant, that Henry's Wrecker has been dispatched and should arrive in 35-65min. At 7:55PM my husband spoke to the Henry's driver, who said that he was in traffic, coming from Silver Spring (we were in Gaithersburg). At 8:13PM we received an Assurant text stating that the tow truck would arrive in 30 min. At 8:55PM (2+ hrs after dispatch) I called the tow company office and was told that the driver is 12 min away. There was no apology for the wait or signs of sympathy for the situation. At 9:24PM I called the tow company office again and was told that the driver is going to call us directly to confirm the location. Again, the person who took my call gave no apology for the 3-hr wait for this tow, or any reason for why the tow took so long. The driver did call right away and arrived within minutes. He was awesome and very accommodating and I don't think he was the original driver who was dispatched to us. My complaint is with the overall dispatch time and lack of customer service received when I called the office.

They towd my car while the tage is not expired? Then they want you to sign on papers that it was expired. The building management said it was misunderstanding between two companies!

I work at a apartment building and when I call for them to tow a vehicle they don't ever show up they must don't like money. Henry's is the worst I will be glad when our contract is done with them the worst tow company in Montgomery County

They towed my car unlawfully at my high rise apartment a few times. I parked in my assigned parking and pay $100 a month towards my parking space. So when I heard they were getting sued it was no surprise! GIMME MY MONEY! HENRYS IS GOING DOWN!

I'm at the corner of Georgia Ave and Ellsworth in downtown Silver Spring and just watched one of your truck drivers nearly bulldoze half a dozen people. Speeding and running a light that had been red for a minute or more. Luckily at the next red light, no more than 100 yards away, there were cars in the driver's way instead of people, apparently he's a little less brave with that obstacle. So, ultimately, murdering several people wouldn't have even gotten him to his destination any faster. Is this normal?

Terrible terrible terrible. Towed car illegally from where I live. Unacceptable customer service and preying on people while they sleep. I pay for my parking spot at my apartment complex and my car was stolen by this company. Updated: Wife, whom is disabled, was using her card due to my wallet being in the car that was stolen by this company. I typically sign for her since her disability directly affects her hands. Lady at the trailer, yells at us that is a felony and cannot accept payment. Wife had said nothing this entire time to deserve being yelled at. Unprofessional and unacceptable.

It seems they are known for towing cars with no reason. How is that a way to legally make money? And their staff are very inappropriate and rude

This company loves to tow for no reason. Had my sister in laws car towed because the parking pass dates was not visible. The parking pass was still good for another day, so we went to get it out and asked if we could dispute the tow if we were able to prove that the dates was still valid. We read the towing policy in the parking lot and nothing is mentioned about the placement of the parking pass, yet the clerk said it was a valid tow because they could not see the dates. Even though we were able to show her the dates of the parking pass. They will tow for any reason.

Parked in the CVS lot on Arlington Rd. in Bethesda to fill a couple prescriptions. Afterwards I walked across the street to grab lunch. When I returned to my vehicle, a warning sticker had been placed on my driver-side window warning me that my vehicle would be towed if I park there again. Frustratingly, the sticker could not be easily removed. I spent several minutes trying to scrape off the sticker, only to make it worse. I was forced to drive with the unsafe sticker remnants on my window. Later I had to purchase a razor scraper to remove the rest of the sticker. After calling to speak with someone, and being hung up on, I filled out a contact form on their website to complain about the sticker, but no one responded. My car was vandalized, AND they have poor customer service.