What clients say about Sport Honda Service Center in Silver Spring Heights (MD)
Serviced my Civic here. I made a last minute appointment and they took care of me very well and even fixed a couple of things for me that I asked for.
The service manager Corey was nice as well.
Front desk lady needs to talk better to customers. When their mechanics provide better customer services, that definitely means the front desk is not doing their job well. But this is a trustworthy service center Honda has.
Everyone is friendly and professional. The new and improved wait area is state of the art! This location has serviced my Hondas over the years🥳. Good people 🤩!
I had a great experience with Dave! From start to finish, he was honest and clearly very skilled. He took the time to explain that a part needed to be ordered & when it would arrive. Even with the part coming in, he was efficient, no unnecessary upsells or surprises. He even personally called me when it was ready! It’s a relief to find a mechanic I can trust.
I’ll definitely be coming back for any future maintenance or repairs. Highly recommend, thanks Dave!
Brought in my car for a standard fuel pump recall, upon receiving it back, it had new starter and acceleration issues, brought it back to them to fix what they'd done wrong, they fixed the starter issues, but refused to acknowledge the acceleration issue and the only solution they would provide me was a $175 diagnostic. I did not have this issue with my car prior, it drove smoothly, but now acceleration is jerky and start stop and the people on the phone have been wholly unhelpful. I understand they're just doing their job, but the unwillingnes to even acknowledge a potential problem, especially after they'd made an error that added unnecessary difficulty to my life is super frustrating. To the guy I was rude to on the phone, I am sorry, but this is incredibly frustrating and unfulfilling. I will never go back here again.
Dave and everyone here really helped me out of a jam! I can't say enough good things about them. When over 5 hours away from home, our Honda Pilot's check engine light started blinking. We had it towed here and within 3 hours, they had found the problem and fixed it. It was such a relief to be taken care of so well so far from home, I would highly recommend this Honda service center to anyone!
I had a privilege to be served by the service manager Mr David Kaye. He was very professional and explained every detail about my current and future service needs. Very patient to answer all my questions. He even went extra miles to give me a big discount that I was not aware of. Thank you Mr David Kaye!
I have been a customer for a while now and always have a great experience. Everyone is so professional, friendly and extra helpful.
Today I was assisted by Corey who was super knowledgeable and helped me tremendously.
These guys actually care about their customers and I appreciate them!
Took my car in for steering wheel vibrations suspecting it was a wheel bearing or the steering rack recall. The service advisor Corey and his team did their due diligence looking for the problem: After they performed a road force balance, it was determined a defective Michelin tire from Costco had caused this vibration.
Thank you Corey, thank you sports Honda!
We've been having our cars serviced at Sport Honda for over 17 years. Generally, we've been very happy, felt like we could trust the work that was being done, and felt like we were getting a fair price.
The last year or so things have gone downhill. We feel like we're being overcharged and taken advantage of. Today, we were charged $75 more than the Honda dealership down the road for front brake replacement. It seemed that our coupon wasn't being honored, which would have made the price the same as the other dealership. More importantly, we had to beg for months and months to have a recall fixed, the fuel pump problem. A recall that came with instructions that the car wasn't safe to drive. We were told Honda couldn't even sell the cars on the lot until they were repaired. We waited patiently for parts. We were told it would be the fall. I called in early October and was told "no parts." I asked if they were fixing cars on the lots before the cars of customers that Honda told weren't safe to drive. All of a sudden, they had a part and made us an appointment. When we brought the car for the appointment, they tried to tell us they didn't have the part. I reminded them that I called and was told they did. They did, in fact, have the part. SHADY!
I'm not a mechanic, so I need to trust the people who know what they're doing. Once that trust is gone...
Very dissapointing experience.
I can't say enough good things about Juan or my experience at Sport Honda in Silver Spring a couple of months ago. We had a little bit of a miscommunication about which tire I wanted put on my car, which I could've handled better. Juan (and the manager) responded extremely courteously, professionally, and quickly. Strongly recommend taking your vehicle there (and ask for Juan).
First time at this service center and I was very pleased! Dave was my service manager and I felt like he really went above and beyond to take good care of me. The work went faster than expected (I was waiting), and he communicated expectations throughout.
Also, waiting room was totally acceptable. Very comfy chairs, coffee, tea, etc. Wifi worked great on my laptop.
I dropped off my car overnight for an oil change. I was quoted ninety odd dollars for the oil change. I got there. The bill came up to $144. It would be nice to give the quote the total amount in the first place. Not coming back ever again.>>>>UPDATE, I received a call from a service adviser at 7:50am this morning. The service adviser apologized for the wrong amount that should not have been added to it, and refunded the total amount I was charged. I guess never say "Never" about this service center.
Actually I did not go to this location for service this time, I just gave them a call asking if I need to fix my car immediately. My car suddenly had a solid TPMS light on when I was driving on a uneven snowy road last week, I called the service of this location and a guy told me that this could be the road's bad conditions caused the TPMS light on, and tried to drive and wait for a couple of days to see what happens. I followed his suggestion and the light wen off automatically days later as expected. I can see from this event that this service location is not only for money but for customers. I consulted other service companies, they all asked me to bring my car there to have a look, I know they would definitely charge me a lot when they "repair" my car . So I'd like to give huge credit to this service location.
I trust this review finds you well. I am writing to express my disappointment regarding my recent experience at your dealership when bringing in my vehicle for a safety recall service.
I scheduled an appointment, expecting the service to take approximately two hours as communicated by the dealership. However, upon arrival, I was informed that the wait time would be eight hours for what is typically a two-hour job. This extended wait time was unexpected and significantly inconvenienced my schedule.
I understand that unforeseen circumstances may arise, but the considerable delay in completing the service was disheartening. I believe that clearer communication about potential delays and a more realistic estimate of the service time would have been beneficial.
I appreciate your attention to this matter and kindly request that steps be taken to improve the accuracy of service time estimates, ensuring a more transparent and efficient experience for customers.
Beware of this service center. I took my Honda there to be serviced for an AC, and overall inspection of the vehicle. Because it is a dealer I expected some honesty and quality in service. They instead returned my car with a transmission leak and broken axle. When I complained about the new noise when I drove home, they said they had fixed the issue. I kept hearing the noise and took it to my regular mechanic. My transmission was nearly shot. I usually do not write reviews but this service center left me in a potentially dangerous situation by either incompetence or intent.
I fix an appointment three days a go for oil change but unbelievable they took 5hr to change the oil. I guess this the worst customer service experience in my life.even if I was scared For my car because of the car was waiting inside the maintenance room.finally they told Me the two tires should be changed but the whole four tires changed was January. For me 100 not trusted location. I had regular customer almost 7 years in walfechase Honda in Memphis they were a giving a good customer service.
Best customer service. My car got broken into and I had David assisting me. David was super kind and helpful and went above and beyond to meet my needs, including regular updates on my car, accommodating me when I could come pick my car up, giving me knowledge about my car saving me money on unnecessary expenses, and more! I highly recommend this service center!
I have exclusively taken my Honda Fit here since I bought it many years ago. The staff always take time to explain exactly what is going on with my car and have never tried to upsell me on unnecessary work. My car is in amazing shape at 140k because I exclusively take it here.
The courtesy shuttle is very convenient as is the location across from Denizens brewery. Last time I was there I witnessed the staff dealing with an unpleasant couple that was arguing that the warranty should cover something they themselves damaged in their car. The staff were patient and understanding even though the couple was obviously in the wrong. I can't imagine dealing with "Karens" like that all the time.
One time I took my car to another shop and had the men talk down to me about the repairs and suggest unnecessary work. It made me realize what an awesome spot this shop is !!
Santiago and crew did an amazing rapid job, extremely friendly, extremely professional, so happy I bought the warranties, thank you, thank you, and thank you again.
Joey and Santiago were amazing to work with! I came here to have my car fixed for my emissions test and it turned out I needed new catalytic converters. Joey helped me get the best price possible and made me aware of every step of the process. Santiago went above and beyond in helping me get into a Honda rental while my car was being serviced. I would recommend this place to anyone. They both took really great care of me and my car throughout the entire process!
Took my car here for an AC Repair that was supposed to be covered under a Honda service bulletin. Initially I was worried because it is up to the service center to determine whether or not the car’s problem qualifies for the bulletin or not, and if not it can run into the hundreds of dollars. From the moment I arrived to the moment I picked up my car and left, Joey was very communicative, very clear and made a big effort to get the work done quickly. And yes, it was fully covered under the service bulletin! Excellent service. Will definitely be back!
The employees were extremely friendly and attentive. Even after realizing there was a miscommunication in scheduling, they were able to make the service appointment work. They were able to contact me within a day with the needed service on my car, which was quoted very reasonably. Once service was done and I was contacted to pick up my car, they even were able to knock a few hundred off the quote, which was fantastic news.
Don’t spend your money here. Unacceptable service.
Basically tried to get a call back over a car part (that I had already paid for) for over a month. Because they messed up my service I was put in an unsafe position driving on salted roads.
So I had an appointment with this place back in mid December to get my windshield wiper fluid capability fixed. The windshield wipers themselves were working but the cleaner fluid would not come out. They said they didn’t have the part in that I needed, but they said they would call to let me know when it was in. I never get a call.
Fast forward to about two weeks ago, I was planning for an 8 hour drive to visit my mom who just had back surgery and because she was in a lot of pain afterwards, she needed me to come help her cook meals, get groceries, and do chores around the house. I knew I needed to get the windshield wiper fluid fixed before I left, so several days before I left, I called this place. They transferred me to their parts department, which didn’t pick up, and I left a voicemail message there. They never call me back.
I call AGAIN a few days later and say something like, “you should have this part for my car by now, I was in over a month ago when I said I needed it fixed and you said you would order the part. I need it fixed by tomorrow which is when I leave on this long drive.” They said they don’t see the part in their inventory and they said they would call me right back that afternoon. They never did.
So the drive TO help my mom was fine but on the way BACK the weather was bad — snow, ice, sleet but the problem was mostly the tons of salt on the roads. The salt caused a lot of buildup very quickly on my windshield over the long drive and in order to be safe I had to stop multiple times to clean the windshield so that I could see the road. Was not convenient and I had a lot of anxiety when the salt buildup made the windshield hard to see out of. I made sure to stop to clean it frequently at gas stations along the way but at some points when there was no exit for a while it became hard to see. I was scared to stop by the side of the road in fear that a car or truck wouldn’t see me and would hit me. I had my moms dog with me or I would have stayed in a hotel instead of risking driving.
Long story short I am never going back to this car service. Wouldn’t advise anyone to use them.
This is my go to Honda shop in the area and its definitely for their customer service along with them taking good care of my ride. The waiting area is always clean, also has snacks and beverages. I agree with another reviewer, as a women this is a comfortable safe zone and I appreciate the staff (mainly men) for that. Shout out to the manager Mr. Don I believe is his name, he is always working along side with his team, friendly to everyone and always willing to assist. Thanks to everyone here for you service!
I've been taking my car here exclusively for 4 years and have not had any complaints. They are very friendly and knowledgeable about their cars and want to make sure that your car is all set before you go off. If they find a major repair during a routine service they will call, explain the problem, and confirm you want the service before charging you for a bigger issue than what you expected to come in for. Plus they offer free coffees from their coffee machine in the waiting room. All around great service and staff!
UPDATE: After this review I was contacted about 2 hours later by a manager. She was very polite and seemed almost as frustrated as me at the incompetence that occurred. I will give them 3 stars for their customer service and the fact they did fix the problem within 15min. However, my dashboard will forever have a mark that cannot be fixed from the clip. Also they 'compensated' me with a free oil change, but I would never let any of the mechanics touch my car again, so it was a nice gesture but not useful.
I called this shop to make an appointment to fix the airbag recall. The guy on the phone was friendly and said I can certainly drop it off on Friday and pick it up on Sunday. He took my information and said I was all set. I go in Friday, the person says they have no information on file, that I don't have an appt. He then questioned me if I called the correct shop and insisted I had called the other one in Silver Spring. I took out my phone and showed him the number I called, the correct one. He said 'someone must not be doing their job then, sorry'. No big deal to me, it just seemed like a minor miscommunication on their part. I told the person at the desk that I was going to pick up my car after hours on Sunday. He said no problem, it will be outside not locked up. I go on Sunday, after hours, my car is locked up. I have to have a friend bring me in the morning before work to pick up my car, major inconvenience. But again, seemed like their was miscommunication on their part, which is ok, annoying, but it happens. A week after I get my car done, I notice my dashboard looks funny. They put it in totally wrong! there are two clips sticking out of the dashboard, it is raised in some places it isn't supposed to be. I am appalled by this because if a mechanic cannot even take the time to thoroughly check that an entire dashboard was put in correctly, how am I supposed to trust his work inside the car I cannot see?! I am now forced to call and make an appointment to go back and have this fixed. Wasting more of my time because of their careless mistakes. Would not recommend this place to anyone.
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