This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback for Advance Auto Parts in Silver Spring Heights, MD, sentiment is strongly positive with an overall 89/100. Customers praise professional, fast service, knowledgeable staff, and easy help finding tools/parts; the new store feels well-stocked. Wait times are generally short. One notable complaint cites a rude manager and denied battery warranty, suggesting inconsistency in customer service. Pricing and yard-style organization weren’t discussed, so clarity there is limited. Overall, a convenient, friendly stop for parts with a caution on warranty handling.
Address:
12259 Prosperity Dr Ste 105b, Silver Spring, MD, United States
Massa the general manager very rude and disrespectful came in there to warranty a battery I bought a week ago that died and she refused to warranty my battery after they fast charged the battery and slow charged it. It is was not holding charge and I even talked to the employee on the phone he said on the phone that the battery isn’t holding charge absolutely terrible customer service they scanned the battery and it says recharge battery when the battery is clearly dead 2 days it was on charge absolutely unprofessional
Irving is the best! He made my visit to the store a breeze. I got what I needed and it was all because he was so patient, knowledgeable, kind, and helpful. If every rep was like Irving, the guy told would be a better place. Thank you, Irving!!!
I felt like that was the best customer service I ever had in a while staff was super friendly especially the cashiers and helpful.would highly recommend coming to this store!!!!
A beautiful new Advance Auto Parts location has opened today in Silver Spring. The team is friendly and very knowledgeable. This location is stocked up with everything you need to help you keep you vehicle on the road.
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