Burnt Mills Auto Body And Service Center in
Silver Spring Heights (MD)

Terrific job repairing my new car after an accident. They are pleasant to deal with and very attentive to detail. Great customer service. Highly recommend.

I went in to get my bumper fixed. It was beautifully fixed, looks brand new, and was done within the estimated time they gave me. Love the friendly staff. Very knowledgable and helpful. I would recommend 5/5.

Excellent and honest shop with high quality service and friendly staff. I had an issue with an earlier repair I had done here (manufacturer’s fault, not theirs) and they fixed it for me no questions asked. They always do a great job and they do right by their customers which is hard to find these days. This is why I will always recommend Burnt Mills.

Fast service and high quality! Asked for a bumper replacement and they did it extremely fast after getting the parts. Felt like I got a brand new car with the bumper replacement. Even went ahead to clean and vacuum the interior of my car which I did not ask for, very great service. Would recommend 10/10

Many successful family trips with no car issues because of the Top notch service from Burnt Mills Auto Service. Hard earned money well spent and always follow their recommendations.

Excellent service. One of my professors recommended them to me after I was sideswiped and I am glad I took the recommendation. Quality work with a quick turn around time! 10/10 🥹

Fast service that is high quality. The staff are very friendly and trustworthy. I was amazed that when I brought my car in for an estimate, they showed me that the fix was super-easy. They did this by actually fixing the bumper within 10 minutes or so and then didn't charge me one cent!!! This doesn't happen elsewhere in my experience. Thank you so much!

Very friendly people and great service! Carl and Hector kindly helped me fix my front bumper from a minor accident the day before and were very quick and thorough with it. Highly recommend you take your cars here!! Thank you guys so much, I really appreciate your help! :)

I took my car here for auto repair work on my transmission about 4 years ago. They had to rebuild my transmission and they did a great job even though they didn't want to do the work at first because of the amount of work involved and their available resources. My car is still running strong today.

I’ve had various cars worked on by Bill at Burnt Mills. Being from out of town, I struggled to find trustworthy mechanics who could install aftermarket performance parts. Bill has worked on my 2012 Charger RT, to include lowering springs and BBK headers. He’s worked on my 2021 Tahoe High Country, to include lowering spindles and a cold air intake. He’s always fair with his prices and the work is quality. As long as I’m in the DMV area, I’ll probably always use him to work on my vehicles.

I had damage to my Jeep from a minor accident and took it to Burnt Mills Auto Body. They did an excellent job repairing the side of my Jeep. Also, they did extra without charging me! After the repairs were done they washed and vacuumed my car too! Nick was extremely nice and so was everyone else. I love that it is a family owned business. I recommend this shop to anyone who needs repairs or auto body work. They are the best!

My dad has been using Burnt Mills Auto Service for awhile but this was my first time. From the call to make an appointment to picking my vehicle up when finished was nothing but great! Friendly service and good communication throughout. I highly recommend Nick and the guys at Burnt Mills for any service need.

My low brake fluid light came on on Thursday morning and I was leaving to drive to MI the following Monday. Nick got me in, found the leak, ordered and installed the part, and I had my car back the next day. Serious life-saver. Definitely would recommend.

Be careful. They quoted me 500 on the phone and then tried to charge me 700+ when I picked up the car. Added on those charges without asking me first. Highly unethical. 5/27 update -- Notice how in the below note they can't deny they increased the price from their initial quote by 40%. Then called me AFTER they did the work to let me know the new price. I mean c'mon, that's obviously incredibly unethical, and I stand by my opinion that people should avoid. You can charge a client more than initial quote, but you should call them first to make sure they can afford it instead of adding it on without telling them. I worry about my wife/ kids safety (nice insult by the way - really professional). I also need to manage my family's budget. Your response was unprofessional and telling.

Husband and I have had a positive & pleasant experience everytime. Nick is very communicative, and clear with his assessments and recommendations. Prices are fair & comparable. On occasion the wait was longer than expected but a small price to pay for stellar & honest service.

I bring all my company cars here for oil changes, body repairs, and basic fixes. They are honest, don't attempt to up sell you on anything. They always give me a timeline on when something will need to be replaced. Their prices for tires have been cheaper than places like Costco. Highly recommend coming here to support a local and trustworthy business.

This is the most amazing place to have your car worked on. Bill explains everything he did to your car in details. The prices are reasonable and the customer service is excellent!! Take your car and you will never be disappointed. Thank goodness for this place.I would recommend it over and over again.

Great family-owned auto repair and maintenance business. I've been taking my cars, my mom's car, and my kids cars there tor over 20 years. Nick ( service) and Eric (repairs) are really good. Highly recommended!

I was referred to Burnt Mills AutoBody to repair some window damage to my vehicle. The work was excellent!! Everyone there is extremely professional and helpful. They don't overstate the problem or try to inflate the cost. They were very helpful with my insurance company. I told them I would refer my friends and as fate would have it, someone hit my car less than a week later .... Back to Burnt Mills I go .... (happily, I might add!!)

Our family was referred to Burnt Mills Auto from a close personal friend of ours whom have dealt with their services and staff. My particular auto issue wasn't clear-cut and required some troubleshooting. Not only was (Billy) able to communicate to me what the possible causes were, but also what I should consider service-wise to prevent further issues (and cost), in the future. Quite the contrary, of what you would expect from typical Auto repair shops. Their communication, professionalism, timeliness, and affordability greatly exceeded our expectations. I never felt that I was left in the dark, nor surprised with the outcome. They even gave us guidance on how best to position my wife's car for a trade in. Our experience was overwhelmingly positive, and we left with an enormous feeling of relief not generally associated with car trouble. I highly recommend anyone considering Auto Repair/Body work and couldn't be more pleased with their service.

Absolutely recommend this place!! They are so polite, nice and helpful. I worked with Eric and Nick, I've been here twice with my busted up vehicles post-accidents and their standard of service is 10 out of 10 every time. Very decent people, excellent service. My cars have always been returned to me looking good as new! Extra points for detailing my vehicle before returning it to me :)

This place is astoundingly terrible. I went there to get my car looked at since the check engine light was on. The man at the reception said that they were booked today and to drop off the car tomorrow. A reasonable statement and the next day being a weekday I asked how long approximately will it take to look at the car since I would need to take time of work. This is when things turned weird. The man promptly informed me that they could not help me and that I had to go. He went on about how I was in too much of a hurry and was telling him how to run his business. As I stood there surprised a fellow receptionist informed me more politely that they couldn't look at my car now and that I should leave. The whole experience was strange and left a bad taste. I wouldn't advise anybody else to go there.

I chose this place based on their great online reviews. The nearly 5 star overall for this body shop reflects my experience. They took my information and walked me through what the next steps would be and scheduled my car for the very next business day (Monday morning). They also informed me which Enterprise location I should use for pick up and gave me the direct phone number. The front bumper looks brand new and they washed the car as well. I highly recommend this place.

I really Appreciate the service and extra effort. My car runs better and looks better than ever!!! Thank You BURNT MILLS AUTO SERVICE & BODY. Bill Wise is a Master with cars and explaining all requirements needed for preventive maintenance.

My daughter took her car in for a repair estimate and Eric worked hard finding affordable parts and creating a full estimate for her. In his honesty he said the damage wasn't worth the repair. Having a business that truly puts customer service first instead of just taking your money is definitely a trust builder.

Great service! Staff is friendly, they have great customer service. Very knowledgeable and honest about pricing. Costs are very reasonable. I've gone here a few times for body repairs, oil changes, second opinions, etc. I always walk out very please. They've done work on my car when other places won't. When it comes to cars these guys do it all.

Burnt Mills body shop did a great job with my car. They got the job done in a reasonable time. What I liked the most is that they went the extra mile and returned my car nice and clean inside and out. Very good customer service definitely recommend this body shop!