Pfefferle Tire & Automotive Service in
Hamilton (OH)

Last Friday, I dropped my 4Runner off at a local dealership to address some steering issues that had come up. After receiving a quote of an astronomical amount to fix a long list of things, I immediately contacted Pfefferle for a second opinion. Chris and Lucas spent quite some time over the phone discussing the issues I was experiencing and provided me with potential solutions/estimates. After this discussion, they immediately booked me an appointment for Monday. During this appointment, Chris and Lucas were honest the entire time and were extremely reasonable on pricing for labor/parts. I will continue to use Pfefferle for all my auto service needs and will recommend them to everyone that asks. Thanks again Chris and Lucas!!

Pfefferle was recommended by a coworker of mine. The staff did a great job for the service I needed at a very reasonable price. 10/10, and this will be my go to place for my other car needs.

I would highly recommend Pfefferle tire. When I brought both of my cars in, they were able to get both of them worked on quickly and pricing was good for the work that they completed. Thank you for a great customer service experience.

--- Review: I took my vehicle in for repairs expecting fair service, but unfortunately, I feel I was significantly overcharged. After comparing prices with other reputable shops and researching the cost of parts and labor, it’s clear that the total I was charged was far above the standard. Not only were the prices inflated, but there was also little transparency in the breakdown of charges. I was not contacted for approval on additional work or cost increases, which is something any honest repair shop should do. I regret trusting this business and will not be returning. I strongly advise others to get a second opinion before agreeing to any repairs here. There are plenty of other shops that provide quality service without taking advantage of their customers. So speaking with the owner after he posted a rude comment "stating that I demand his manger honor the agree up on cost" Absolutely I will ask the manger honor the agree up price. A good and honest owner would have ask customer and got their side of the story before responding to my review. Bottom line is I will not recommend anyone take and or trust this business to perform any repairs.

Chris was great to work with on a recent claim for a mutual customer. Very responsive, professional, and made sure we had everything we needed to keep the process moving. You can tell this shop takes pride in their work, and Chris played a big part in making things smooth on our end. Always appreciate working with shops like this.

I called Pfefferle to ask if I could get my car (an antique car) aligned and how much it would be. I was told that they were covered up with work, that my car is a low priority for them, I'd be at the back of the line and it would sit there for two weeks before they could get to it. I went down the street to Tire Discounters and within the course of 2 hours, it was done. No issues, no drama. Pfefferle could have been a lot nicer about the way they worded things. If they just would have said that they were really busy and wouldn't be able to get to it for a while, that would have been fine. The manager, or whoever it was I was talking to, had a very condescending tone. I realize they have to take care of the people that are using their cars every day first, but they could have handled it much better than they did. Based on this experience, it will be extremely unlikely that I will ever do business with them.

I am from out of down. I was investigating a used car. The staff not only answered the phone quick but were very polite. During the vehicle inspection they were not only thorough, but pleasant to chat with while I was waiting. I would not hesitate to used these guys again for any automotive needs

Had a great experience the other day with Chris and his team! Took my Crown Vic in for an A/C Service, and to get the blower motor resistor looked at. I didn't even call ahead, but they were able to get me back on the road same day, even leaving my car all locked up with the key in it like i requested! Pricing was fair and explained, turnaround times were accurate and quick, and the repairs successful! Thank you!

I just became a customer for life !!! The way I was treated from my first interaction too the very last from the very beginning restored my faith in what great people Chris Luther and All of the technicians work there definitely are. Still amazed by the way I was treated!! Thank you soo much!!

I can't say enough about Chris, Marvin and the team at Pfefferle Tire and Auto Service. They did an excellent job on our 1994 Mitsubishi 3000GT SL. We were able to get in quickly, turnaround time was fantastic and the communication was quick and courteous. This car was passed down from my late Mom to our son and has an enormous amount of sentimental value. They treated us and our special car with professionalism, kindness and respect. So glad we found them!

I had a car emergency while in town visiting family. Pfefferle Tire helped me out on a super tight turnaround and got me back on the road in no time. Shoutout to Luther and Chris who were both super helpful on the phone. Thank you!

This company is great to work with. They will treat you right and get the job done. I saved $$$ coming here verses going to my dealership. Have only had very positive experiences here.

I recently bought a used Nissan Juke from Chris Pfefferle at Pfefferle Tire. After an accident that totalled my car I needed reliable transportation at an affordable price. From my experience with Chris and his team I knew I could trust their workmanship and honesty. I didn't want to risk buying a potentially defective car from an online seller, and I didn't want to pay inflated dealership prices. Chris was able to offer me a very affordable deal on a terrific looking used Nissan. Mechanically the car was in excellent condition after a thorough work over by the Pfefferle Tire team. I've been driving my Nissan for two months now and everything works perfectly. I couldn't be happier and love my new ride. If you're looking for expert auto service at a fair price, I highly recommend Pfefferle Tire.

I brought my F150 in there for a suspected bad starter. The crew there was amazing and they were able to complete the repairs quickly and the cost did not break the bank! I highly recommend them.

Where do you begin when everything they did was one of the best experiences you've ever had? From first impressions of the shop to everyone we met it was awesome. Shout out to Jerry and his staff for their professionalism and help (more than we can elaborate). Keep up one of the oldest trades there is and always keep the customers happy

Wanting to give a big thanks to Pfefferle Tires, we sent my little sisters car in before she left for college. They got her car in almost immediately and gave us a call to let us know what needed fixing and how much it would cost. I really appreciated their transparency throughout the process! Will definitely be going back!

Great job as always! Oil change and a break light replaced this time around. They do a great job of checking everything and keeping me and my car safe on the road. They recommend things and they always call before they fix something discovered during an appointment. They are fast too! 100% Recommend!

Great and friendly service. Local company that gives professional service. I know how expensive car maintenance can be. I like that my car was being serviced by experienced people and at an honest price. Definitely going back again in the future.

Their mechanics are nice and do quality work but God forbid you have a warranty issue. Paperwork says 1 year or 12,000 miles but it doesn't mention that if you have a problem they will put you on the bottom of the list and prioritize paying customers over warranty work. Their tires are good but over prices and just forget about going there for an alignment, Their "drive way warranty" covers you from their front door to the end of the drive way because "hamilton has too many pot holes for us to cover that". I had 2 of my vehicles there for alignment and when I left there I took my minivan to Walmart and back, everything was fine but once I hit the highway later that night (55 mph) it was shaking back and forth, it was made very clear that there is no warranty. Took it to another shop and turns out it was a tire balance issue that they never checked. This stems from another issue that I had with them, they refused to install a tire monitor sensor that I had purchased which was 1/4 the price of their tire monitor sensor. Of course I am not going to pay over $90 for TPMS when I can get a set of 4 that require no programming on Amazon for $25, but they refused to install it and cause me to seak another solution, leading to horrible results from my fresh alignment, which again had no warranty. On my car they said they aligned it but when I took it down the road the steering was off 1/8 of a turn. Took it back for "warranty work" had to prove they had screwed it up from the first go at it, once they finally agreed to look at it and told me they had time to do it that day, they had my car on the rack from 2:30 - 5:30 and called me back saying they needed more time because an oil change took precedence over my warranty work. It takes me 20 minutes to do an oil change, how long does it take you? Long enough to lose my business and hopefully warn anyone whose coming here that their 1 year 12,000 mile warranty is worthless if you want your work done in a timely manner.

Took my Mazda in today to get serviced. Honestly, Pfefferle saved the day today. I needed service today and they were able to get me diagnosed, and repaired all in the same day. Professional staff, and a clean shop. I highly recommend them for your repair work

My radiator blew at 10:30p6m on a Thursday. I had it towed in the next morning, completely expecting to be without a vehicle for the weekend. Jerry was great, called and let me know when my vehicle had arrived safely on the tow truck. They advised me they would try to take a look at it but may not get to it until Monday (I was perfectly fine with that). By 1pm they had called with a solution to the issue and had an upfront price. At 4pm they called and said it was ready. We were blown away by how quickly they got us in and how helpful everyone is. We recently moved and needed a new mechanic we could trust, now we’ve found one.

I would not recommend. I was quoted $100 over the phone for a diagnostic to be done on my car and when I go to pay I'm charged $50 more. Not what I was quoted originally the first time I called. Not to mention the almost $5000 they were wanting to charge me to replace the timing belt and leaking exhaust. I wish I had known this before but AutoZone does diagnostics for free so if you need a diagnostic done DO NOT go here. They will over charge!

Been doing Business with the Pfefferle family for over 25 years. They always have time to fit me into n their busy schedule. They only fix what needs to be fixed. There is no pressure for up sell. Their technicians have been there for a very long time which tells me they’re very happy working with the Pfefferle’s I recommend this business.

I was very impressed with my first visit. They were very fast and thorough. The facility is very clean and welcoming. Even the restroom was clean and had very nice smelling soap and lotion. While I was waiting, I enjoyed watching TV and sitting on the very comfortable couches. I also overheard a conversation between an employee and another customer where they told him he actually wasn’t due for his oil change yet. Knowing they are honest enough to tell a customer that, solidified my decision to use them for all my future car service needs.

Fair pricing, fast service and good work. Thank you. We have now been going to Pfefferle tire for years and they always do a great job. Get us in and out quickly, are friendly, fair and honest. I even sent my mom there to get some work done. So yes I certainly recommend them. Thanks guys

I highly recommend this auto shop. I live a few hours from here and took the trip to look at a used vehicle. I brought it in for a used car inspection and received the utmost care and professionalism from the moment I walked in the door. After the test drive, they even allowed me in the back of the shop to get a good look at everything going on with the car. Very detailed and super helpful. My concerns and the vehicle had the knowledge and attention of the four mechanics that were working. Everyone took the time to explain things in detail and even let me listen to the issues with a stethoscope. Pretty cool. I didn’t end up buying the vehicle but I could not recommend this shop enough! Reasonably priced, HONEST and very welcoming. PS- THEY ARE OPEN EVEN THOUGH THERE IS CONSTRUCTION OUT FRONT! It’s easiest to enter and drive around the back.

My daughter used this location for a radiator fix. She went elsewhere and was given a quote of $2000 and here they did the radiator repair for $600 and didn’t try to get other parts added on that the other shop claimed needed fixed. Her car has worked great since. Because of this I went to them for oil change today. They were very welcoming and got me right in. They have made a fan of me and I will use them for my car needs. Located conveniently for me and kind knowledgeable staff...can’t beat that!