What clients say about Shields Auto Repair in North Kansas City (MO)
Tim and Melissa are amazing. We dropped my girlfriends car off on a random Friday at 4:30 for a fuel issue no one could figure out. He went over everything and found out it was in the wiring. Now it runs better than it has in a long time. Highly recommend this shop for anything your vehicle needs!!!
Always a pleasure bringing my cars to Shields! I’ve been doing business with them for over 5 1/2 years. They always get my cars in and out quickly, and it is extremely convenient to me. The Shop is reliable & reasonable. They also have a key drop which makes it extremely convenient to drop off your car after hours!! I highly recommend this family business
This family owned business has treated me and my vehicle very well. They are the most reasonably priced repair shop I have found in the northland and they are very knowledgeable about what needs to be done. Highly recommended!!!!
Great place that takes care of the customer and helps ensure that minor issues are taken care of prior to any larger damage occurs! Really enjoy working with this shop to take care of my vehicle!
I always appreciate that they explain what I need and why and they never try to push extras. This time they “downsold” me and repaired one of my parts themselves instead of replacing it to help save me money on an older vehicle. I get to make informed choices about the repairs I want done on my vehicle without pressure.
These guys have been my go to for a couple years now. They always make me feel like a priority and when I come in, they are amazing to chit chat with. I refer everyone I can to them. They replaced my transmission and were great at communicating with us.
Thanks Mellissa and mechanics for helping us with our Subaru and dealing with Auto Shield!
You all work together as a team and keeping it professional!!
Mellissa, the owner, was fantastic to work with. She was involved, responsive, and made sure everything was handled the right way from start to finish. It’s clear she cares about her customers and the quality of work her shop provides. Always a great experience when small business owners like Mellissa take that kind of pride in what they do.
Been using Shields since I moved to KC 3 years ago. They always get me in in a timely manner and their prices are better or comparable to other shops. Quality work and quality people.
I have used Shields Auto for all my cars over the years and found them to be honest , upfront and quick with repairs. If you drop your vehicle in the morning you will get it back that same day , the next day at worst.
They are the best. Professional work. Done fast with great pricing .they Even worked on my sons race car. Can't recommend them enough. Wouldn't take my cars anywhere else!!!!!!!
In the past couple of years Sheilds Auto Repair has made repairs on all four of my well used old vehicles. Repairs ranged from engine replacement, differential replacement, alternator replacement. suspension work, engine cradle replacement. and others. I lost to cancer a close personal old friend that was my go to trusted mechanic. Shields has been my go to place ever since then and I am very happy with all of their work. A Great small business.
DO NOT USE SHIELDS! Tim was tasked to replace my water pump. After paying, then being given a break down of the charges I realized over $100 to replace the thermostat. I advised that it was already replaced recently and Tim’s response was “oh, well I always charge them when I do a water pump.” I’m sorry but that was never told to me or cleared by me. I reached back out to the company to express that I was displeased with work being done on my car without even a phone call to say that extra work was being done. Talked to Tim on the phone where he told me that he should have put ball joints on the car that it didn’t need! What?!? I advised that I would be contacting BBB. Tim’s wife quickly called me back and discussed the bill with me and said if I come back by they will refund $100 for the service that was not approved in the first place. Ok, at least they are doing something to fix their wrong doing.. I was very wrong, arrived at the shop and was met by Tim in the office who asked where my car was. I told him I don’t drive it in bad weather and he tossed a thermostat that he appeared to pull from the trash on the table and said “well I need the car to put this back in to get my money back.” First, that is not what was discussed over the phone. Second, I have no clue where that part really came from or what had been done to it. Lastly, there is no way you will touch my car after threatening how you should have replaced parts that didn’t need to be replaced. It’s not even about the money, it’s the lack of integrity and hopefully they stop trying to take advantage of people by replacing parts that weren’t approved and didn’t need to be changed..
Don’t use Shields Auto Repair and Sales! Took my car up to get the water pump replaced. Noticed on the bill that they also changed the thermostat without asking. I advised them that the thermostat was recently replaced and was told “oh, well I always change them when I do a water pump” Spoke to the mechanic on the phone about the over $100 charge to do the water pump that wasn’t cleared by me prior to the service and he said that he should have changed ball joints on the car that didn’t need to be changed. His wife called me back and apologized and told me to come up and they would refund $100 on the thermostat to make things better. I agreed and went up there today. When I arrived the wife wasn’t there and the mechanic asked where my car was. I told him that I don’t drive it everyday and he plopped a random thermostat on the table and asked how he was supposed to put my old one back in without the vehicle there so he could get his money back on the new one ($14 part that is now used)… I’m sorry but after being threatened that he would have put on parts that the vehicle didn’t need there is no way I would trust you to touch my vehicle again.
I can’t say enough good things about Shields Auto Repair. They are exceptionally qualified and, most of all, very quick turnaround and reasonable pricing.
Great, friendly and reasonably priced automotive services in the area.
I left a message to request service and they called me back immediately.
When I stopped by to pick my vehicle up, I had a great conversation and they applied that month’s discount without me even asking.
I called the day before I was going to leave town in a trip and my check engine light came on. They got me right in the next morning. They were so helpful! Highly recommend!
THE BEST auto repair experience I've had in my 40 years of life. They care, they are reasonably priced, they fed me donuts while I waited. They gave me a ride to and from my home when I needed it. Worth every penny.
Replaced an engine In my Chevrolet Trailblazer earlier this year, no problem since.
Then my transmission went out, and i called shields they accepted the tow and even let me add the tow bill it to my future bill with the shop. Really helped so I didn't have to come up w high tow bill immediately, thank you.
It seems the owner is lacking a bit of professionalism. After he was called out for being unprofessional in a review he kept the money he was paid and called someone out. You can read the post for yourself. I would say maybe he does fix cars. But he also doesn't sometimes. And when questioned about it he becomes very unprofessional. I'm not sure how someone like that will stay in business long. He even called the dealership he works hand in hand with to tell the customer to come get his car he's done doing business with. So much for making things right. I'd probably save time and money and go somewhere else. There are plenty of reputable mechanics in Gladstone.
I'm sitting here reading all of these positive reviews and wondering where is this place? Am I in an alternate universe? Because my experience hasn't been close to positive, the young lady Melissa is always very nice and respectful, but my car can't seem to make it two blocks before I had to bring it back, and I hear the mechanic in the background yelling as if I've done something wrong after I had to pay $913, what should I have been happy that it broke down 3 times before I went a block and a half? Stay tuned they still have my car and no one is communicating with me , I'm keeping my fingers crossed
My son had a flat tire and (by chance) pulled into the parking lot right next to Shields Auto. He saw they were open and walked over there. They took his keys, let him park the car overnight. The next day, they had his car on the road again with a reasonably priced, brand new tire. What a fortunate place to have a breakdown! This will be his new "go-to" shop. Thanks you, Shields Auto!!
We took our car, which was jerking quite a bit, to three mechanics (good ones) and they all just gave it back saying they couldn’t figure out the problem! It was so frustrating. Not only did Shields figure it out and fix it, they also got us in way more quickly than anyone else was able to. So happy we found them!!
Replaced transmission in my 2002 F150. Done the day after I dropped it off. Great shop, excellent communication throughout the repair process. I'll be back and sending all my friends your way!
This place is awesome. Took my car here last minute after my coil packs went put. The people were super helpful, worked extra hard to get it done quick and were very fairly priced. I will be going here for future repairs
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