What clients say about Gladstone Auto Sales in North Kansas City (MO)
Ruth was my absolute savior today. I thought I wasn't going to be able to get the vehicle i wanted and she found a way to make it work and I was able to drive off the lot. Thank you thank you THANK YOU ❤️😁❤️
Went in to buy a car and have the buy order sent to a credit union without approval. Have never purchased used car from dealership and I told them this and they took advantage of me. They tricked me into getting pre approved through their loan system and giving me an 11% interest rate even tho I have very good credit. Even calling and messing with them while trying to get the car refinanced they gave me false info on what they needed and told me I needed to bring the car in and have it inspected. The operation was super sketchy and misleading. Wouldn’t recommend anyone to shop here. I would rather buy from a sketchy Facebook seller.
I have visited this lot on three different occasions. All 3 times, the vehicles which are older and clearly auction cars, needed a ton of work and were marked at thousands over their actual value. They are not willing to negotiate even though they know some of the vehicles need major work. When I told the young sales individual that the vehicle that I was looking at needed a couple thousand dollars worth of suspension work, which they were already aware of, he said that they “didn’t have any room” (to negotiate). I personally do not recommend this business. The place reeks of shady practices and a company that puts profits over what is doing right for the customer.
I must say Thank You to Ruth and Staff; for helping me with the purchase and service of the Ford Van that I bought 11/19/2025.
1st they advertised a price reduction and they honored that price at closing. After my test drive, we notice a leak in the radiator, they knew that I was about to drive over 300 miles to go to my home in Illinois; they installed a new radiator and fluids for no extra cost. I drove that vehicle home with no problems and it handled great. I prayed that the van would be as advertised on the internet. If you are a praying person like me you know that when you put your trust in the Lord, He puts good people in your life. To me Gladstone Auto Sales and Service LLC, lives up to Proverbs 22:1. Thank You Ruth and Staff, may God Bless You. William McCombs
Got a really nice Chevy Equinox here today. .low mileage, great price! Ruth was so down to earth and went through all options to make sure I was able to get the car @ best rate for me. She was so nice to work with. They also put a new tire on, due to a nail. And they went ahead and put new sensors on as well. Great people here! Highly recommend checking them first when looking for your next vehicle.👍
This is my first car purchase, and I was fortunate to have Ruth Espeland assist me. She is incredibly professional and made the entire process incredibly smooth. Her knowledge and attention to detail were remarkable. I highly recommend Ruth for her efficiency and expertise.
Excellent selection of used cars - Free Carfax report with every car - The Toyota Corolla I purchased was in very good condition - it checked out well on detailed inspection. Please be aware to add in a $399.00 administrative fee to the price above the stated price. Overall very good experience and would buy from them again.
They charge you more then the price on the web site and finance fees are higher then advertised and there was a 399.00 administrative fee. I gave them Four Stars for the inventory selection on the lot is great and the people were easy to talk to.
But byer beware while your in that NEW CAR DELIRIUM, that you watch for all the extra fees. I feel a little took. The buying experience was fine, but no one likes to feel like they got bent over.
Today we got a car. The lady at the front desk helped us with our budget, she worked with a payment plan for us. We are now walking away with the keys and knowing we have a reliable place to get car from. If you need a need a car go here
Ruth was extremely helpful and honest helping me trade in my vehicle and financing my new purchase. Great service and best experience at a car dealership I’ve had.
Don't come buy a car here. I was looking at a couple cars to test drive and they refused to let me test drive any car only because I didn't want to put anything down today without buying. Do you guys have something to hide? They offered to only let me look at it without driving it which is pointless because it's about how the car drives not what it looks like. Shady business guys and very disappointing. The old lady that also worked with me was also very rude.
From start to finish I was thoroughly satisfied with my experience here when purchasing a car recently. No nonsense or upselling tactics. What they say they have is accurate and you won’t feel pressured at all. Phenomenal selection of quality used vehicles under 15K. I will definitely recommend Gladstone Auto to my friends and I’m sure this won’t be the last time I buy a vehicle from them. Also Ruth is incredibly nice, and very helpful, very happy I had the opportunity to meet her. Give em’ a shot, you won’t be disappointed!
Bought a car at Gladstone Auto Sales that I really like; owner Jeff gave me a lot of good info, and Ruth handled the administrative/finance part to bring the deal home. Ruth is a Chiefs fan who has been to training camp at St Joe, plays golf and has fun while doing it, and loves dogs. Top That! If you're still looking for a ride you might want those two on your side.
Seemingly nice family and team. Bought one car and it was fine. Bought another and the radiator died before I even got it home. It was “replaced” by the owner, but a few months later, the dealership repair shop informed me that the replacement was faulty, so I ended up having to pay to replace it (again) only after 6 months. Owner was super accusatory that I had done something to it when I called about the part’s warranty. He couldn’t even locate any proper paperwork, and got a very bad attitude with me, which was completely unnecessary.
Buyer beware: a used car salesman is a used car salesman. It’s a roll of the dice that I would not roll again…
We purchased two used vehicles from Gladstone Auto Sales in 2024 after a friend recommended them. Both vehicles were older, but had low mileage. The test drive and purchase experience was efficient. However, almost immediately we had trouble with both vehicles. We paid more than $3,000 to replace the power steering on one and traded the other one in at a dealership after the engine started making unexpected sounds (our mechanic thought the transmission was going out). If you plan on buying a vehicle here, make sure to purchase a warranty.
Ruth was amazing! Fixed our load application problem and stayed after to make the sale. Salesmen where helpful and knowledgeable, would recommend to anyone with a small budget and needs reliability.
I hate to leave negative reviews but this was seriously the worst experience I’ve ever had in my life. -0 stars
Not only did I have a terrible purchasing experience because of the rude owners but when I went to register my vehicle, the paperwork they sent me was incorrectly filled out. This place is family owned and it shows. They are unprofessional, disrespectful, and everything they do is as cheap and half done as possible. Ruth was the only kind person there (the only non-family member) but ultimately she just takes orders from her boss. I do NOT recommend!
What a great car buying experience! Ruth was pleasant on the phone when I first called about the car, and just as straightforward and easy to work with when my mechanic found a few items that needed repair. We easily came to an agreement that they would do one of the repairs, and I bought the car at a good price with no drama or back-and-forth with a manager. Ruth provided all the paperwork I needed to get it titled along with recommendations for the best DMV office to try (NKC was great, Ruth. Good call.) The atmosphere of Gladstone is both professional and casual---a great combination. I'm looking forward to seeing them again when I get that repair done...and then many years of fun in my new little car.
We found exactly what we were looking for. Ruth was a wonderful resource to help us through the financing process. I especially appreciated how she treated our young family member who will be driving the car. Very happy with our experience there.
Talked to Jeff about buying a car on their lot. Sold my car and discussed with him multiple times throughout Thursday and Friday that I’d be there on Saturday when they open. They knew we were on the way and called me 3 hours in to my 3.5 hour trip to tell me they sold the car the night before. Then when questioned they lied about offering us the ability to put a deposit to hold the car. Which was absolutely never discussed.
Overall a huge waste of time and an unpleasant experience.
A great experience Ruth and Jeff were great to work with. I drove from Alabama to Kansas City to complete the deal. Also want to thank David their mechanic for balancing the tires 🛞 every thing works great 😊 like Ruth told it would. Thanks again for making my truck buying great 👍.
The best hassle- free car buying experience I've ever had! Ruth was very helpful in answering all my questions about my vehicle, warranty and titling. I had seen the 05 4Runner on their website, and decided to drop by for a test drive the next day. I completed all paperwork that day and was able to make a partial payment on my card to hold the vehicle until I could come back on the next business day with the rest of the cash.
I purchased this 2011 Towncar, I love it. Ruth is super responsive and helpful. Staff does top-notch work. Simple and fast transaction to purchase. When I need a new vehicle, I will be back. Thank you, Gladstone!
Well done! Simple, clear negotiations for both my purchased car and my trade in. Fair priced out the bat. I appreciated doing business with them and came out happy with the value of the car I purchased for how much I purchased it for.
2 years later: I am still very happy with my trade and my deal. My 2008 truck is still going with minor age related repairs. It has a little rust on the side now, which has been hidden from us, but the price was still right. Added some rhino lining- a bit extra, but now it’s a really nice medium priced vehicle.
So, I love 💕 Toyota vehicles and yes there was many to choose from. Tony showed off his great customer service skills and was truly a pleasure working with Ruth on the financial side of purchasing my new to me vehicle. Gladstone Auto Sales has great prices and a nice selection of vehicles to choose from. Many thx 2 Ruth and Tony! ♥️
Ruth at Gladstone Auto Sales was wonderful to work with in processing the sale of the used Honda Accord vehicle we purchased from there. The price was a great value and the car was also in great shape. I had been online shopping for a few days looking for a few specific makes & models and the price offered for the car at the mileage reported was a slightly better deal at Gladstone Auto-sales than anywhere else I had found in 75 mile radius. Plus the interior of this car was in significantly better shape than other cars I had looked at. Ruth was very customer service focused making the transaction as easy as possible - she made us feel comfortable and willing to go above & beyond to help make this a great car buying experience.
BUYER BEWARE - I give two stars because the woman I worked with was nice and prompt with transaction. Although, she did misrepresent the car. Said no issues, no windshield chips or scratches, etc. Took her for her word and received the car with smaller sized windshield chips.. not a huge deal with a used car.. but more important.. 10 seconds of driving it realized it had a bad strut.. which equates to $1200 in repairs that must be done for safe driving. DO NOT buy a car from this dealership without thoroughly inspecting it in person. Seems like they buy auction cars, which often have issues like the strut above. They do not make any repairs.. or even inspect them probably.. just shine them up for pictures (Armor All on top of dirt), and flip them to a buyer. I contacted them about the strut issue to see if they would help with some of the repair and received no response. The near bald tire pictured compared to the rear tire was from the bad strut and a clear clue there was a problem. Video shows loud clunking of bad strut over bumps. Their pictures and claims did not make this clear, and care after the sale would recommend you shop elsewhere.
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