I made a last minute appointment to get my brakes looked at and they were able to get it looked at and fixed before they closed. The staff was extremely helpful and friendly. I highly recommend this location.
Went to the Vivian location after specifically asking if they could replace a tire before they closed (call placed at 2:30, they close at 5). Got down there (2:50) only to be told it wouldn't be ready today because a car with an appt had just came in for 4 new tires. Called the location on Prairie View and Nate assured he had my tire in stock & it was no issue at all to have it done before close. I should've just went there to begin with. Nate was awesome - he went above & beyond to turn my day around & service was quick. Never had any problems with this location, so I'll definitely bypass the closer location & trek the extra 10 miles to see Nate next time I have tire issues.
To be honest, sometimes I can be a difficult customer. Nate handled my service, he listened to my needs and made recommendations based on my specific situation. Im not used to having good customer service interactions. 5/5 stars for this store.
They broke my lags off blamed me for cross threading them and tried to charge me $389.00 to fix it. I Asked if they could meet me in the middle on price and they said no. I will be taking this to civil court. Would give zero stars if I could.
Took my truck into the shop the weekend of the Winter Storm, Fern (24 Jan 26) after visiting in Kansas City on my way back to St Louis. We had a flat tire on the highway during the snowstorm. Mike the manager, was able to fit us in an hour before closing and initially quoted a tire replacement. He let me know after a diagnosis of the tire, that it didn't need to be replaced but could be repaired. This was a great relief, given the truck has all-wheel-drive and the wear level would have made this a 4-tire replacement. Thankfully, I was in good hands and was able to drive home safely only being charged $31.15 out the door. Appreciate the honesty of Mike and the expertise of Kyle, our technician. We are very thankful for the great experience we had in spite of very bad weather situation.
First time taking my car in for service at this location, great experience. Nate was very helpful working through my vehicle concerns. Oil change, tire rotation, general inspection, and break pad replacement. I was able to pick-up same day.
I'll be going back when it's time for my next service
This is only the second or third google review I’ve ever left in my life- but I wanted to let everyone know to call tires plus on prairie view road for all of your tire needs, especially when you’re stuck on a Sunday!
I had two out-of-town road trips scheduled this past week for work, and Saturday night my tire blew out on the highway and I didn’t have a spare in my Mini Cooper. I called about 8 tire shops -none of which had my tires in stock, before I called Tires Plus, which had the tires and was able to fit me in the same day. I had the car towed to the shop and they took me an hour and a half early. The owner called around to find the right oil for my car and had it delivered so I could get the oil changed too, then gave me all available discounts but didn’t try to upsell me on anything. My car is driving so well and I’m thrilled they were able to take care of my tire issues last minute and with basically no extra costs or waiting time. I live near downtown KC but I will happily go to Prairie View Road any time I have a tire issue in the future!
Thank you tires plus for making my stressful situation so easy!!
The men did amazing, the prices were fair and as negotiated. The gentlemen at the front provided great service. My family and I will definitely continue to do repairs with them!
I called on Thursday to schedule getting my tires replaced due to a flat. They said they would have to go pick them up and would have them Friday. I scheduled an appointment for 11AM on Sunday. Waited in line for over 30 minutes while they told one person they could get there car in now because they had none being worked on. Had lied to the next person in line who had an appointment and wanted to charge them for service the salesperson said was included. When I finally got up to check in, I was told they never got my tires. Told them I will go elsewhere. Wasted an hour of my day for nothing.
Stopped in this morning at 11:30 and was helped by Nate. His friendliness and customer service were excellent and Tires Plus is lucky to have him on the team.
I came in on a random to get my car checked out after being recovered from being stolen. Super cool dude. He checked my tires, filled them, and even threw in some tire locks for me.. we scheduled an inspection next week. Thanks Nate! Forever appreciated. Ask for Nate 🫶🏽
I want to shout out Sam for his honest work, not only is he extremely knowledgeable on the products and services his team provides, but made everything quick and easy on my end . Sam has great customer service skills ! Thank you I will be returning !
I went to Tires Plus as it was the closest to my home that offered rotation and balance. Little did I know I needed a lot more maintenance on my vehicle to keep it safe. Thank you for all the work, the open and honest communication, the knowledge that was passed on, and making me feel good about my choice. Highly recommend anyone to stop at this Tire Plus for any service needed! Will be back for tire and maintenance needs!!
9/10:
It is always a pleasure to get my vehicle serviced in any way at this location. I called Saturday morning, 9/6, for an oil change and tire repair. Mike was able to get me in same day AND squeeze in a last minute head light change. The service here is always amazing, the men working are so friendly and knowledgeable. I highly recommend this location for any and all tire and maintenance needs!
Do not take your vehicle to Tires Plus on prarie view road. I did and now I'm lucky to be alive and my car has damages they are not covering.
August 11th
I took my car in to have my breaks worked on. Front right tire area was making noises indicating something was not right. They said my breaks were fine but my wheel bearing needed replaced. I also paid to have some lugnuts replaced and replace break fluid. The process took all day and they mentioned that part of what took so long was a clip had came off my break and broke and they had to have that part delivered to replace it.
The sound persisted but did sound different.
August 18th
I took car back in something didn't seem right and that was my next chance to bring it in. They inspected it, did an alignment. Sound continued. I was told that they didn't see any issues.
August 28th
I stayed pretty late at work getting a project done. I left work at 11pm. On my way home, I heard something fall off my car. The second time, I pulled over to the side of the highway, looked at my car and didn't see anything. I assumed I had some dirt fall of my car or hit a can or something. I continued driving on. I was close to my exit when I heard the third clunk of something falling off my car. As I went into the lane for my exit, thats where I realized I had no breaks. I made it home ok.
I'm lucky I stayed at work late to the point where the roads were dead and I could get the car home with no accidents.
I'm lucky it was just me in the car. I had had my kid with me that morning.
I'm lucky I have a partner who was able to help me out while I get this situation handled.
August 30th
My car had to be towed to the same shop for repairs.
September 1st
They called to apologize and admitted that something with the breaks wasn't put on right and they were embarrassed that even when I brought it back, the mistake was missed. They said they would be taking care of replacing what was broken
September 7th
Picked up my car. Wheel is still scratched up and there is a weight hanging off my tire.
September 8th, spoke to manager Nate who is calling the situation settled. We used a tow from our triple A, was left without a vehicle many days, had to drive back and forth to the store on many occasions, my wheel is scratched up and my new tires are damaged. I'm not thinking we're good.
Mike and Nate were super helpful. They worked to get me the best deal and my car is running great. I shopped around for tires and they ended up being the best deal for me.
Both Nate and Mike were friendly, professional, and straight shooters. Got me in and out when they said they would and solid value on a set of 4 new tires in time for winter.
Came in on short notice for a tire that popped. Fixed it, and had me out quick regardless of telling me they were booked!
(I had an important long drive the next day and they were very understanding!)
Super easy to work with and professional.
Thank you!
The team at Tiresplus are great. If you need a great deal on tires just call Mike, he will make sure you get what you need. I will not go anywhere else.
Late on a Sunday , towing our camper we had a tire issue and Mike got us back on the road in 30 minutes. Excellent service when most other stores were closed. Thank you.
Tires Plus is my go to place for anything related to my car from tire changes to routine maintenance. The team is friendly, professional, and truly knows their stuff. Nate, the manager,goes above and beyond to make sure every customer is taken care of. He takes the time to explain what my car needs and never pushes unnecessary services. The waiting area is clean and comfortable, and the service is always faster than expected.
What I appreciate most is their honesty and attention to detail my car always feels like it’s in great hands. If you’re looking for a shop that delivers quality work and peace of mind, Tires Plus with Nate leading the team is the place to go!
they fixed a couple of things on my car for a good price, did it on time, and most importantly did it right. the serivce was great. Nate, a manger there explained everything in detail, thanks for the great service, you will see me soon
Tires Plus had the tire my son needed when Walmart did not, and they were open when the other tire places were closed. If it weren’t for them, we would’ve had to leave his car abandoned in a parking lot overnight. Nate was extremely helpful and got the job done for us. We are going back next week for another tire. Highly recommended!
I love this place. Have been a customer for many years. I have purchased my last 3 sets of tires on various vehicles here and they have always given me a gif price and great service. I have my tires rotated for free and tire repairs. They are friendly and quick service and they just take great care of you and your car. Highly recommend tires plus.
Woke up for work with 2 tires very low, each with a screw in them. Knowing from prior experience my tire size is usually only available special order, I started scouring the internet for anywhere that had anything my size in stock. Tires Plus is the only place in the whole city I have been able to find them. They got me in early same day and promptly answered and returned my calls. I stayed and waited for my vehicle and watched Nate handle the front desk, phone calls, walk in customers, and be in the garage all with a smile and amazing attitude. I was really impressed with how even though he was juggling 100 things he was patient and friendly with every phone call and person that came through the front door. My vehicle was done extremely fast and cheaper than any other place I have used in the past. I will be using Tires Plus for all our families vehicles in the future and recommending it to all my friends.
Tires Plus - 5 stars!
Nate - 10 stars!
Nate and Mike did a great job taking care of getting 4 new tires on this old beast for me. It was wicked hot Sunday Aug 4th but they hung in there and got it done. One wheel was rusted on; it took some effort to get it loose. They even got the spare remounted underneath where it belongs. I was real happy with the service. Thx guys
The employees are very knowledgeable and very helpful. I highly recommend anyone to get their car worked on here! They give free inspection on anything you have questions about. Unlike dealership that make you pay 100 bucks just to look at it and don't tell you upfront about it. I got new tires and an alignment done. They have free tire rotation and a 12 month warranty on the alignment. They also have a tires plus credit card that has zero percent interest for six months!
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