What clients say about Manheim Kansas City in North Kansas City (MO)
Bring your walking shoes. Or be ready to pay for a car puller. Big place. Nice people and easy to navigate. But it would be nice if manhiem in general would figure out how to put the sold lot near the transport lot!
Manheim is the worst auction in kansas city on the lot customer service sucks the lot lay out is not user friendly the title people obviously don't even look at titles when they except them titles have clear liens on the front with no attached release and they except them when they are not suppose to. I was once told that I should get a title that they were super late delivering that if I can get quicker I should do their job and get it myself.
I took my car here to have a 3rd party inspection done. They had my car for a week. When I went to get my vehicle back the interior was trashed. Black oil stains on my white leather seats and door trim. They removed my weather tech floor mats and ground what appears to be black sticky asphalt into my carpets. Of course not one of their hateful employees knows how it happened. If you value your vehicle don’t take it here. I had to file a vandalism claim with my insurance in hopes of getting my interior repaired.
Their management is horrible. Their condition report inspectors tend to give higher grades to commercial accounts than regular dealers even when the same car. Recently I tested my theory after experiencing this for almost few years. I purchased a vehicle from Bridgcrest with a 3.3 CR grade, and then when I reran the same vehicle under my business, it got a 2.0 grade. Be aware of this manipulation. If this happens to you let the client care team know.
I arrived at 6.45 people were running out of the office, as if they were running from someone A Everything is much simpler It’s just that they all went home earlier I was supposed to pick up the car but I won’t pick it up since I took this cargo because I knew that I would make it before 7 pm now I’m going home to New York and I also don’t care who takes this cargo, I’m going home too.
I wish I could give 0 stars. My vehicle got repoed and when I went to pick my things up the vehicle was trashed and valuable things were stolen. I have pictures from the tow lot that picked my vehicle up and I've seen the pictures this place has on file and everything was there in all pictures. So they went through my vehicle after taking pictures. My Mother passed away not to long ago and is the reason I lost my vehicle. I had to Cremate her and take care of her final things. Well they stole some special things and 3 of my mother's phones one that needs to be given back to the company as it's not paid for in full. They even stole the smallest of thing like a Keychain my mother bought me, Cologne,and Handicap plate that hangs in the window. This company refuses to look at the cameras to see who did it and when. They tried to blame it on the tow company that picked up the vehicle instead but like I said above the tow company and this company has pictures that show my vehicle intact. This happened after the pictures were taken.
Stay way from Nextgear and the host of products this auction offers. Neal my rep has been helpful and works hard to offer good service but I’ve had more bad experiences than good with their other Cox products. Abram Allen is a rep I’d steer clear of along with Nextgear and their floor plan model
The most corrupted Manheim in United States… I purchased two vehicles a couple of months ago and both have major engine issues.. One was knocking and other cracked engine block.
Both of the condition reports didn’t say anything about any engine issues at all.
That tells me the inspectors got bribed to make the condition reports look good.
I lost $10,000 on these two vehicles.
The Arbitration person I think his name is Juan is unprofessional at all he does not even what is the rules and rights for seller and buyers , the one before him was great , she knew what she was doing
I had an issue so I went to the gm victor he was really nice and helpful , he gave an email address for mark who supposed to be the region manager, I have emailed him, he let one of his employees call us but unfortunately they have not done any thing
Facility is nice and clean. Layout is not at all user friendly. Understandable because it's not open to the public. This place is everything you hate about the DMV expanded. Also a mistake almost certainly will happen here and they are wrapped forever in red tape. It will almost certainly take hours or maybe even days to fix simple paperwork.
My personal favorite kc auction by far. Been going to Manheim Kansas City for many years now. Being an licensed dealer or salvage &@ wholesalers. It's hard not to blame the Cvid stuff for having to make adjustments to the business model bit I truly feel that it's not the same right now and hope that things get back to normal. Still a great auction and highly recommend them.
I would NOT recommend Manheim Kasas City for online purchasers. I had an incident when I purchased a truck at the end of February. On the CR report it clearly stated that it was a V8. When the truck arrived and was inspected we saw it was a v6 not a v8. By the time, transport picked it up and delivered it; it was past the arbitration period by a couple of days. I reached out to arbitration and was told that there was nothing they could do. Im not sure why manheim would even do CR reports if they aren't going to be correct. Manheim took NO accountability for their error and pretty much told me to re run it and see what I got for it. With being an online buyer and paying that extra online fee, you would figure they would atleast make sure that the information provided would be correct, but thats not the case for manheim kansas city. If you are an online buyer, BEWARE!!!! I suggest you double, triple make sure of what you are buying; if you have doubts call and have someone go out there and check the unit before buying.
If you are a transporter the address for your GPS should be...
8751 NE Parvin.
The place dont have Lot Vision...but they do have customer service people that will drive you to your cars. MUST HAVE MASK ON.
And they have Saturday pick up but it ends early.....like (2:00pm) I hope this helps any new guyz thats coming here for the first time
Great staff and very well organized and clean environment. The reason for leaving only 1 star is that the buy and sell fees are ridiculous. They are alot higher compared to other Autions. They charge you 170.00 to buy a 200.00 to 1000.00 car, and charge the seller the same amount for selling it. Use to be one of my favorite auctions. I seller cheaper cash cars on my lot and it makes it hard to make money with the buy and sale fees that high.
Hey what can you say about Manheim. It's the power house of auctions in the country. Now our little stable is exactly what you think a car auction would be. It's dirty, old and the finest of the finest dealers show up here to buy cars. Ford runs all thier cars out there and they also have a nice bike run. They do great promotions and the staff is top notch. Sit back bid on a few cars and enjoy the show. You can get great deals if you know what you are doing, gotta love Manheim.
I only went here to get my car that was repossessed. That whole process went smooth but I don't know if it came from the tow truck driver that took my car or if it came from Manheim but a lot of stuff was missing out of my car.
Management and title services are the worst. Bought a car that the title was screwed up and cost me a large deal. Have spend tons of money on buyers fees over the past two years here and they don’t back up anything they sell or the fact they cost me a deal and a lot of money. They allow the same seller to continue to mess up titles and turn them in late. After two years and a lot of money they lost my business by not following through on anything they say they will do. I will drive 30 min more and spend more on delivery to avoid ever going to Manheim again. In two years of buying over 300 cars I saw a sales rep once. Obviously 150 cars a year your business means nothing to Manheim. Adessa use to treat me better guess I will be going back to them or KCI.
Purchase vehicles for the company here, never had a bad experience to date. Bought 2 2017 F-250s and 2 2017 Ford Transit Vans in the last 30 days. Highly recommend
Great selection of vehicles! The downfall is, they wont let dealers on the lot across the street. Even if you bought some vehicles and the parked them over there. They will make dealers walk in the cold to pick up or look at "If" buys. Very disappointed in this auction and staff
We have always had great success with Manheim KC. They have far superior cars than other local auctions on a weekly basis. Staff is always very friendly and professional from the title desk all the way to upper management. Thanks! Elite Auto KC
BEWARE OF MANHEIM KANSAS CITY!!! 6/7 We "Riverwatch Auto Sales" bought a 2010 Jeep Wrangler from Manheim Kansas City. The unit ran through Green Light and some how passed a 14 day post sale inspection. 6/19 The Jeep was delivered to us. I immediatly called the arbitration department in Kansas City and spoke to Kristen abritration manager Darla Morgan's assistant. Darla was not available. Kristen who said she was new reached out to Victor Ferlaino the General Manager who called me. Victor and I discussed my concerns with the unit. It has a substantial amount of physical damage. Its was in such a bad state I pulled a full Auto Check which I will attach. The vehicle had been in a roll over accident and not repaired. The structural integrity of the car had been so completely damaged the doors wont even close. 6/20 I called Kristen back again "Darla was still out" and told her I was sending the unit back to Manheim Atlanta for them to re-inspect it for structural damage and a bad transmission. 6/23 The vehicled was sent to Atlanta. The auction in Atlanta also said the unit wasn't structurally damage and apparently they were never told about the transmission issue. In an effort to end this situaltion, Kristen was able to allow us to run the Jeep through the auction in Atlanta twice. It never got a bid. We then determined the best course of action was to get the vehicle back to Augusta and have it professionally diagnosed. I will attached those estimates as well. 8/7 I called Kristen who referred me to Darla Morgan. Darla apologized for being out and offered her assistance. I sent her the estimate from Ricks Paint and Body saying the vehicle was totalled and the one from Weeks transmision saying it needed 1200.00 worth of repair. 8/11 I called Darla who was getting with her supervisor about the situation. She called back to inform me that she and Joey Satfield the asst. Gen Mgr. looked at the video of the sale and determined that "today" the damage to the A pillar of the jeep had been done in transport. I immediately reminded her of the scolding I recieved on 6/19 from the folks of Manheim Kansas about how I bought the jeep with all of the damage already existing. 8/14 I was told they wanted to pay for the transmission repair. I told Victor I was not interested in keeping this unit. IT IS NOT RESALABLE. IT HAS SO MUCH STRUCTURAL DAMAGE IT IS A TOTALLED VEHICLE!!! Not to mention the transmission that should be enough for us to return the unit. Robert Pennington 803-439-7430
Terrible customer service. No one repeatedly answers the phone and just transferred. I purchased 8 cars on Wednesday, mailed all checks with priority mail, I was charged $45 for a "DEAL SHORT PAID LATE FEE" they said did not received the my mail until Monday morning because auction closed at noon on Fridays, not to mention their high auction fees, $4300 car fee is $235, and now the late fee $45 on top of it. another kick is charged additional $10 for mailing a spare key.
Be careful here. Bought a car that was badly misrepresented online. Arbitration agreed and did nothing to help. This reminds of a business that is doing well and doesn't care if they loose a few customers as long as they keep their money. Integrity...a lost art in business today!
My experience there was beyond poor and unprofessional because my issue still hasn't been resolved. No one wants to take responsibility for their actions. I pray for them,whomever it was between them or the tow truck company my equipment came up missing, so I pray it was worth it.
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