What clients say about Beauclerc Auto Care in Jacksonville (FL)
The first time I went there was due to issues with my heat not working, but my A.C did work. They charged me for a thermostat and still no heat. The second time was to change a flat tire and they couldn't even put the correct amount of air. My dash still showed my tire was flat.
These guys are awesome! My engine blew up, but I was hoping that it was something weird. It was not. It took me about a week before I could get it towed from their property. They never said a thing about it taking up space and were extremely kind and did not charge me a thing.
I would not recommend this shop.
I brought my vehicle in for a check engine light (code for upstream oxygen sensor). After my vehicle sat for multiple days with no communication, I had to call the shop numerous times to get my vehicle inspected and inquire about any follow up information. After not hearing back, I picked up my vehicle on the 4th day and paid $150 for the cleaning service of a mass airflow sensor. The issue was not resolved and the check engine light came on when I returned home; the technician did not test drive the vehicle to verify codes were not present. To avoid further delays and communication issues, I replaced the 02 sensor myself based on the code available and the check engine light has not returned.
In summary, it was difficult to receive updates, the mechanic was very short on the phone and hung up before I could ask questions, and I wasted money and time. I will be taking my business elsewhere in the future.
The service and work was the best! Friendly and Honest Staff and mechanics. Frank Lee & Carol Lee recommended this place to fix my alternator and the job was done quick and affordable. They’re not to many great places to get a car repaired around any longer but this is the BEST place to take you automobile for service.
I'd like to thank Sam for his excellent recommendation as to where to junk my 31 year old car for the best price possible. Thank you Sam for being a great asset to this community, and for providing great automotive advice.
Im slightly late leaving this review,but Michael and the team gave me the absolute best customer service in general,let alone from an auto service location,EVER!! As someone who was at a loss for any mechanical assistance or knowledge,he immediately went above and beyond to help me,feel better driving on safe tires!There is no way to express my stress before stopping in or my gratitude to encounter someone pleasant,positive,helpful,and knowledgeable! And his team was the same exact way also,which you def do not encounter often!I will not only reccomend this location and these guys to anyone I can but I personally also will be forever stopping here as my first option with anything mechanical! Thank you for everything,guys!!!
Gas pumps don’t work, I used to go here all the time, was happy with the gas but so often I cannot fill up, today was Sunday, if that’s the reason they should put a sign, pay at the pump and shows good to go but no gas flowing. Pretty frustrating
I requested for something to be done on my car, but was told that I did not really need it at all. I dropped me car at 7:30 am was told that I will receive a call when the service was done, so I waited and I decided to call next day. Then I was told that my car did not need change in break fluid, engine fluid, and service induction. When I did drop my car they were many cars that needed service so I waited. I was shocked that they told me that they did not do the service upon my request. I believe the shop did not want to do the job because it would not generate much money from it. Also, I told my roommate about it and we decided to do the changes and come to find out both of them needed changing so I was lied to by the mechanic that my fluids did not changing. I don’t think I’ll come back again to this such dishonesty. This information that was told by Sam that no changing needed.
Welcoming environment, respectful and honest men. Amazing service, it is hard to find ethical and sincere auto repair shops here in Jacksonville, I am glad I found one. Thanks Sam
Sam and the rest of the staff here are incredible! Phenomenal customer service and honest work. It was my first time here and I will now be a customer for life.
The sign says Certified Technicians so at least they have a sense of humor in their advertising.. these guys are either unwilling or incapable of handling more than a simple fix that you could probably do yourself..
I took my vehicle to beauclerc auto last week for a quote to replace tube & seal @turbo; its a bit more of a complex job than an oil change; a couple parts sit before turbo so its probably a 5-6hr gig; but not rocket science.
Beauclerc Jokesters quote came back 2k higher than anywhere else.. quality of work even for quote speaks loud and clear that the 'beginner' crew probably shouldn't be touching ANY cars as they forgot to put back on the underbody engine shield- literally the ONLY part they touched they forgot to put back on, so.... that doesn't scream for confidence in their abilities 🤨
When I returned for my shield the office guy legit asked if I know any mechanics that need a job... like yeah bro let me refer the guys who quoted me a fair prices to come work for your neighborhood price gouging operation 🧐
Over all experience: glad I found someone else
The best auto repair shop I have been to in decades. Friendly, courteous, fast and efficent. So very glad I read all the great reviews and decided to go with them. I will be back. Thank you thank you thank you!!!!
If your looking for an honest, reliable mechanic shop for your vehicles, look no further! Having recently lost my long time mechanic, due to COVID-19 & unfortunately, their business had to be closed… I was devastated and desperate to find another safe place to have my cars worked on when needed. Thankfully, I found Mr. Sam, and his crew here at Beauclerc Autocare. They did a really nice job repairing my power steering pump on my 07Honda Pilot. Sam was able to quickly evaluate, and make the needed repairs as promised, in the allocated time frame given. Sam say’s what he does, and does what he say’s… no fuss no muss. No up-selling or pressure to fix things that don’t really need fixing. If it’s a safety thing, he’ll point it out and make recommendations as need to help you make an accurate decision that works best for you. Not to be cliché, but it was “fast & friendly service”, and with a smile I might add.
Many Thanx to Beauclerc Autocare, for their assistance with my vehicle. 5 ⭐️’s!!
Very professional and pleasant. They made us feel important with no stress or any miscommunication. Price was very good. We love dealing with honest people.This will be our auto shop from now on.
I was very impressed with the professionalism and overall kindness of the staff. They were very quick to take care of my car and were very accommodating to my family’s schedules. The prices are very reasonable and affordable.
Sam and his team and kind, honest and do an amazing job! They actually care about the customers are 1st. Been with them for a lil over 2 yrs, and both of my kids go there too! It's a family affair! Lol
I went in for rotors and I also ended up needing brake pads. They were so attentive to my needs and when my vehicle was up on the rack Rick found a missing bolt that held my engine to the frame caused by the Ford dealership, which would have cause sever damage and possibly a bad accident if the engine fell forward. They are the most professional caring group of mechanics I have ever had the pleasure of dealing with. They will definitely be my new mechanic shop and I highly recommend them to anyone for any vehicle problems. Excellent fair pricing and fast service!!!!!
We took our car in for front wheel bearings and they got it done that day with no issues. Most other places try to sell non needed repairs on top of what you ask for, but not this place. Very friendly and professional people with fair prices.
I’ve said it once I’ll say it a million more times... THIS IS THE BEST MECHANIC IN THE WORLD! I so appreciate Sam and his honesty. I always feel so good leaving knowing he had my best interest at heart. I came in this week thinking my transmission was gone and it was just a belt. He kept me up to date with consistent phone calls to alleviate my worrying and fixed my car for pennies. Love this place!!!
I love this place! Sam is amazing. He always remembers me, no matter how long it has been. I have gone in thinking that I would have a $500 bill and walked out with a $70 fix. Of course, it has gone the other way at times, but I truly trust this business.
I have been going to Express for a quite a few years, and I have never left unhappy. I know it sounds like a cliche but you truly are treated like family! Sam and the guys are the best. I would never go anywhere else for service. If you are new to the area, or are just tired of getting ripped off, come to Express!
By far the best place in Jax to get your car serviced. Sam and the team are the most honest and best priced mechanics in town. Wouldn't go anywhere else. Keep up the good job guys!!
Sam, the manager of the repair shop, is the best and most honest guy around. This guy is one in a million, dread the day he retires as you all know finding a trusted auto shop is hard to find. This is the place to go!
Integrity, honesty, and a customer oriented service approach are a rarity these days. So glad to have an old school shop right down the street. Makes me wish for a minute I drove older cars that needed more work! Wait... maybe not quite. But thanks guys, keep up the good work!
I have been coming to this shop since I first got my license four years ago. Sam always goes out of his way to call myself AND my grandfather when there is something to communicate, and he always gets things done as quickly and efficiently as possible. My old junky car has been maintained so well and it's all thanks to him :) I'll always come here as long as I live in Jax
"Peace of mind" is my first thought when I think about my experiences at Express Auto Care. I know that that the the work that they are suggesting for my 13 year old CRV is absolutely necessary, the price is fair and the work will be done expertly by Sam and his crew. I often recommend them to friends and family.
30+ years in business, 8007 Ramona Blvd W West, Jacksonville, FLSalvage dealer
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