Caliber Collision in
Jacksonville (FL)

Caliber Collision service advisor Anil was on point. Tremendously helpful with getting me an estimate to repair my BMW after an automatic gate closed on it. My new go to.

Great communication and service that made the post-collision experience as good as it can be. Thank you.

I had a great experience at Caliber Collision after my recent accident. From start to finish, the team was professional and Autumn kept me updated throughout the process. Highly recommend them for anyone needing quality repairs.

These folks are the real deal! They own it! Understand what client service is suppose to look like! Very open and honest in our conversations!

Great service! Prompt, responsive, courteous and economical. Couldn't ask for a better experience.

I would never do business with this company I just left the location at 3633 st.augustine rd I wanted to get an estimate on my company van they where not busy and to be honest the park lot empty I ask the lady could I get an estimate she was rude and told me I had to make an appointment and I could come back on Monday she free all day then. POOR CUSTOMER SERVICE and BAD ATTITUDE

Great customer service and great work. I’d like to give a special shoutout to the manager Mike. He is the best. Need any work done i recommend caliber collision on St. Augustine road. You will not be disappointed.

The collision and paint work was perfect.The cars interior was spot on and the customer service provided by Mya was truly outstanding,she provided step by step info about everything that was being done to my vehicle and a tentative completion date.Mya is a positive asset for Caliber and should be recognized for her outstanding customer service

Caliber Collison did a wonderful job repairing my vehicle. They kept me updated throughout the entire process and I was able to pick it up 3 days early. I'm glad to know I have another location that I recommend when needed.

My new chevy looks brand new again after an accident they did amazing work matched my color perfectly i recommend extremely

Caliber Collision did a great job getting my car taken care of and back on the road quickly and efficiently. I was hit straight on the passenger side while going through a round about, they worked directly with the insurance company to handle the details, and kept me informed throughout the process. Hector was great doing the walk through and touching base as my car progressed. The paint job is amazing, and the quality of work by the team shows no flaws.

The staff were very communicative during my repairs to keep me in the loop on some things (especially on delays due to parts or staffing shortages) but overall some areas in my repair weren’t addressed. Should I need repair work in the future I may find myself being a bit more hesitant with this location. I will say that the work that was completed was nice, but there were some minor problems with resetting a few items to their original placement even after surface repairs.

Mike and Hector were 100 percent in every aspect! I highly recommend this body shop! My car looks great!

After the burdens of a broken car, I couldn’t receive a better treat and care. Hector made the process very smooth from beginning to end. Thank you.

Best service ever. Always kept up to date on my vehicle progress. And return looking good and with a smile. Autumn is the best.

Caliber Collision did an AWESOME job repairing my Chevrolet Malibu LT! HECTOR is GREAT!! He made my experience very pleasant and stress-free! Hector is an asset to Caliber Collision, and they are very blessed to have such a GREAT employee!! Thank you, Hector, and manager Mike!

I was recently involved in an accident where I was hit from behind, and naturally, I was very upset about the damage to my vehicle. From the moment I walked into Caliber Collision, I was met with understanding, professionalism, and a team that truly wanted to help. They assured me they’d take care of everything, and they absolutely followed through. Not only did they explain the repair process clearly, but they also helped coordinate my rental car by providing information and making calls on my behalf—which really took a lot of stress off my shoulders. A special thank you to Mr. Schroer for his exceptional service and support throughout the process. If you’re looking for great service and a team that truly strives for excellence, Caliber Collision is the place to go. Highly recommended.

They get a 2 for the speed. Thats the positive part. When I came for my initial appointment, I sat for about 20 minutes until I had to call them to be acknowledged. Granted, they said geico made the appointment and they don’t always know when that happens. But still…questionable. Hector was nice and accommodating. He got me taken care of. He even advised me of a wheel bearing issue. I appreciate him for that. I came in with needing my bumper fixed, pained, and my rim replaced. The paint was pretty decent, but my rim was the wrong color. That makes me question the due diligence of the technician. They had 3 other for reference, plus the one they took off. When I let Hector know, he rubbed a different rim, like it was dirty, but realized it’s grey and not silver. He said he’d order me another. An inconvenience for me that could’ve been avoided. I believe they have to remove both bumpers for sensors and such. The technician put my bumper on so sloppily, I had to write this review. I can stick my finger in places they’re not suppose to be. Then they left a dirty paper mat half crumbled on the passenger seat floor as icing on the cake.

Despite the unfortunate outcome of our car being totaled, our experience with the company was made so much better thanks to Jose. From start to finish, he communicated clearly, kept us informed every step of the way, and handled everything with professionalism and care. Accidents are never easy, but having someone like Jose walk us through the process made a world of difference. We're grateful for his support and the way he represented the company during a tough situation.

Fortunately I’ve only needed a repair shop 3 times in past 19 years. All three times it was a different caliber collision, Miami, Sarasota and Jax. This was the best experience yet because of my new friend Hector. I had gone into a local pharmacy for 20 minutes and found my driver side damaged by a hit and run without a note. I knew that my favorite car was in the right place and taken care of by someone who’s basically one of my buddies now. Give that man a raise, because I hope I never need CC services again, but if I do, I’m going to be asking for Hector to manage my vehicle.

The team was professional, friendly, and kept me updated throughout the process. My car looks as good as new, and I couldn't be more satisfied with the service. I highly recommend this location if you're looking for fast, reliable, and high-quality repair work!

After a terrible experience elsewhere, it's worthy leaving a great review! I had an excellent experience at Caliber Collision, thanks to Mike and the team! Mike was professional, communicative, and kept me updated throughout the entire repair process. The quality of the work was outstanding—my car looks as good as new, and they even finished ahead of schedule. I highly recommend Caliber Collision for their top-notch service and attention to detail!

A couple months ago, my parents had an accident & I was in town to help them. Mike was wonderful with them! He was patient & helped them understand the process. Everyone they dealt with were great & their vehicle was fixed very quickly. I highly recommend you to anyone who needs your services! They've never been in an accident before, so it was helpful that the process was smooth & they were very happy with the end results. I will highly recommend your company to anyone who needs your services in the future. Thank you for having such friendly employees & fast turn around on vehicles!!

Excellent customer service they kept me updated every step of the way and dispite there being a cyber attack they were able to get parts in fast and get me back on the road in a fast and efficient amount of time. Thank you Calliber!

I really appreciate the service that Mike & Jonathan provided. You guys went over & beyond when you didn’t have. From the bottom of my heart I appreciate you guys & the whole team at caliber collision. You guys got my baby looking sexy again

Exceptional work! My car looks brand new. Autumn was very professional and awesome to work with during the whole process. We were informed on everything that was happening and on the work being done.

I got my 2019 Kia soul “fixed” after a major $10k accident at their location April-June of 2021 and to this day I still find parts that were not installed properly, taken out, or unfixed. I found a missing clip under the hood, missing bolts for my radiator, clip in panel in the trunk is missing that wasn’t before, and my wiring harness connecting the alternator is frayed. All from the accident that was only front end damage. Yes they did fix my car, but some the parts haven’t lasted nearly as long as the original ones. Now I have to replace them myself after only a year & 1/2. If you do business here make sure you do a thorough examination of your vehicle before you leave, and request only new parts to be used.