Fenix Parts Jacksonville -(Previously Go Auto Recycling) in
Jacksonville (FL)

Matt Perry was a great help to me today!

On 12/29/2025 I was looking for a part for my little pick up when I heard about this place and I found time and made my way over there, upon arrival I walked in and saw two dudes sucking each others dick I was disgusted and called the police there is ongoing investigation I highly recommend not coming here

Horrible company and even worse warranty on there product! Stay far away from this company. Jim in Florida is a liar and could not produce documents stating a lifted truck has no warranty after we were promised a 3 year 100k coverage... YOU HAVE BEEN WARNED!!!!

Sold me a hood that had fire damage and did not disclose it and I am disabled so I could not check the box at the time when they put car together the hood had bad paint burn from the inside and they just replaced the under hood liner just scummy people payed same price as all the other hoods in market

Buyers be aware worst people to deal with they’ll sell you a bad engine and after you install, you come back and tell them the engine making noise and they will not honor a warranty They said this engine overheated. I don’t know how we install it filled it up with antifreeze put new fresh oil in it and it’s making noise and they say oh this engine overheated. How could it overheat? We are professional people we know what we doing.

Really good buy on a used transmission for a Cruze. Didn’t install it yet but the process from calling Julio south of Orlando to picking this up was easy day. At first I thought I would have to drive 3 hours but they were extremely close to where my transmission was getting swapped. The lad at the front desk was funny trying to talk me not giving up my core like 4 times that was funny but they loaded me up and I was about my day

very poor service we bought a transmission that was junk the vehicle didn't even make it out of our shop Maston Barbaree refused to pay the labor to our technician on a bad part claimed because we didn't purchase a labor warranty shouldn't have to on part that was junk and didn't work i suggest no one order a part from them use lkq they will stand by there parts every time ...fenix and maston barbaree are scammers

Charging $250 for a mirror and won’t sell only the cover off it very rude and what’s the point in having a parts yard you won’t sell parts off of. Ridiculous will never ever shop here.

I purchased a door at 2:51 in the afternoon and was told that my part would be delivered the following day when I called to find out why the part was not delivered. I was told that it was going to be delivered on Wednesday that was not the agreement as well as when I call today I’ve been rudely put on hold and been transferred so many different departments. I didn’t know who I was talking to very dissatisfied with the service, but the price was fine.

Justin does a forest job with providing parts on a great time manner, great quality parts, great communication, outstanding customer service. 10/10.

We’ve always had outstanding experience working with Justin at Fenix Auto Parts. From the very beginning, he was professional, knowledgeable, and genuinely helpful. Justin went above and beyond to make sure I found exactly what I needed, and he made the entire process incredibly smooth and stress-free. What really stood out was his excellent communication and follow-through—he kept me updated every step of the way and answered all of my questions with patience and clarity. It’s rare to find someone who not only knows their stuff but also treats customers with such care and respect. Thanks to Justin, I always received the right parts quickly and in great condition, and I wouldn’t hesitate to come back or recommend Fenix Auto Parts to others. If you get the chance to work with him, you’re in great hands!

Matthew Perry is the best salesman in the world. Every time I call he is quick to answer and he goes out of his way to make sure that I get the part that I need. Even with emailing he is so quick with it. He really knows all about cars and you can feel confident when purchasing from him. Very valuable person at this company.

If you are wanting to see the part before you purchase it. Don’t buy here, apparently it’s not allowed and to me it’s not worth the money transfer out of my bank account. Even when calling to get information, the person on the other end was rude. Save the hassle and take your money elsewhere, there’s better customer service out there

Ryan Hill, at Fenix Parts, is just the best there is, plain and simple. No one can hang with his stuff. Thank you for always going above and beyond to make sure we get correct, quality parts, Ryan!

We have done business with this company for years. Today was the last time. 11/08/23 ordered a transmission. Transmission received and installed and did not move. On 11/17/23 received the replacement unit. It survived 600 miles. They are refusing to honor their warranty at this point, leaving this customer stranded with no options. We've spent tens of thousands with this company and will never spend another dime again. BUYER BEWARE. Regardless of what warranty you choose, or the price you pay, they will find a way to get themselves out of it. It's fraud.

I was looking to get a wheel for my dads car since it had a bent wheel and we needed a wheel in the same day since he was traveling. Brandin was very helpful and assisted me without hesitation. He did some research on the computer to see if they had it in stock and they did . And I got the wheel in the same day . Thank you Brandin for helping me out , I highly recommend him to anyone looking for parts in the near future .

1000000% recommend Phenomenal customer service! I ordered the wrong part and they exchanged with no issues! I am completely satisfied with their customer service and support team. Brandon was my rep at the New Kings location in Jacksonville fl. Julio was the gentleman that also helped process everything and took great care of me also. Thank you all so much for making this stressful situation so much easier for me.

It’s not very often that we consumers get to say good things about items that we purchased that are used. In the case of Go Auto Parts, now FENIX parts, It’s a whole different experience than many of us are used to when buying online and from people we don’t know. I’ve had the pleasure of dealing with this company for over 10 years now. I have always found Go Auto Parts to be professional ,honest and willing to go the extra distance to help bring parts in from all over the East Coast to help me solve mechanical issues. All of the engines that I have purchased come with a six month warranty and no labor. However, for an additional fee I have always been able to up to three years with no mileage limitation‘s and either the option to purchase $35 or $75 labor. Thank goodness I have only had to exchange one unit in 10 years.Those are excellent odds. My account reps have been Shelby and Ryan. They have been extremely helpful and if you get a chance to speak with them, I am sure you will get the same great service.

This review is specifically for Matt Perry. Every conversation we have is nothing but laughter and great conversation when I am ordering parts from him. He is so kind, patient and honest. It is always a pleasure to speak with him. THANK YOU MATT! You are awesome SAUCE! =)

Came across Fenix Auto Parts while looking for a stereo for my '11 MB C300. Bill Colwell was a pleasure to deal with, he sent me the necessary documents to get the transaction done and followed up with updates and tracking number. The product arrived on time and was in excellent condition. The price was the best that I found and the warranty was better than what I could have gotten at the dealer whose price was multiple of what I paid. I highly recommend this business no matter where in the country you are located.

Second to none for quality used parts, Ryan is the contact. The service is superb and the warranty unbeatable, it is double than the dealership for new one. Ryan always make sure you get the part that satisfy your requirements and in a timely manner, he has no limits when he is looking for your part.

Great business to buy all your used quality parts. For great professional service, I rely on Ryan Hill as my contact person. He is most knowledgeable and helpful salesman when it comes to getting me the correct part in a timely matter the first time. Keep up the good work. :)

I call these guys (usually Matt P) several times a week and they are always professional and responsive. Sometimes they know I am not going to be getting the parts from them but they are still good to go. The parts we have gotten from them are good and come on time. The few returns that we have had to do were handled quickly and efficiently. All in all, this is a go-to company to work with.

Kyle Hall is always super friendly and helpful with any questions we have. Whenever we have any issues with parts Kyle is always willing to help us and makes sure we receive the part as soon as possible. You can definitely tell he cares about good customer service and making sure the customer is always happy.

Excellent service is an understatement. For the absolute best used parts in the biz, call Josh Goodman. A consummate professional that will go above & beyond to get your whip back on the road. Aside from the outstanding customer service, the premium warranty is unbelievable! For a few extra bucks you get complete peace of mind with your used parts. Wish I could give this company more stars, but I got maxed out at 5. I highly recommend them!

One of the best in town by far. Ryan Hill is my go to guy there. He always gives me the best price and his parts knowledge is top notch. I rarely, if ever, have an issue with the parts I receive, but if I do then Ryan corrects it immediately. You really can't go wrong with Go Auto. Thanks for all you do for us Ryan!

Ryan is truly an amazing guy. He ALWAYS makes time to help me with my parts orders, no matter how busy he is. He always goes out of his way to make sure we receive our parts on time and at a great prices. He is truly an asset to your company.