This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, 1st Call Towing LLC in Jacksonville, FL is largely praised for fast response and professional, courteous drivers (many report quick ETAs, smooth handling, and reasonable pricing). Customer service is often highlighted positively, though a small but notable set of reviews cite long waits, rude phone interactions, or tow‑damage disputes. Some comments reference ASAP Towing, so details feel mixed. No data on inventory variety, yard organization, or parts-finding. Overall: 89/100.
What clients say about 1st Call Towing LLC in Jacksonville (FL)
Service was excellent The driver was outstanding understanding paying attention and help me out a whole lot well use it again and I will recommend y'all for service
I had a really great experience with 1st Call Towing. Being stuck and needing a tow is stressful, but they showed up quickly and were very professional and friendly. The driver handled my car carefully and made the whole process easy. It’s nice to deal with a company that’s reliable and treats customers with respect. I would definitely recommend them.
Outstanding communication all the way throughout, even through several obstacles and mistakes that were not of their doing. They adjusted with no frustration and a lot of professionalism. Much appreciated.
I’ve used 1st Call Towing multiple times, and they never disappoint when it comes to cost and reliability. They’re always dependable, affordable, and get the job done quickly. Highly recommend!
The best of service I have received in a while! Affordable, customer service incredible, & wait time reasonable! Would highly recommend 1st Call Towing!
Above and beyond service, even though he had another call waiting he (owner)was patient with what I had going on and took my vehicle to another location. I will definitely refer this business if anyone I know is in need.
Russell was phenomenal. Utilized USAAs towing service all in all I waited a total of 20 mins from call to pick up and Russell let me ride with him to the drop off location. Highly recommend 1st Call Towing they did an excellent job!
Russell from First Call Towing was awesome! When I first requested a tow the eta was for several hours out and I was in a very high traffic area scared to death. Thankfully he was only minutes out. From break down to having my vehicle towed to the location it needed to be was less than an hour total time.
Russell was my tow truck driver. He was very communicative and extremely nice! And he got here pretty quick! I would use them again in a heartbeat and will gladly refer them to anyone! Thanks Russell!
I scheduled a tow through my insurance app. 1st Call got me on the schedule quickly. I'm thankful for their service and James M. for coming out and making everything go stress-free, smooth and quick. I'll definitely use and recommend again.
My car broke down and I needed a tow to the dealership. I used roadside assistance through my car insurance and they recommended 1st call Towing. I was initially told it would be 75-100 mins before they could arrive, but 5 minutes later I received a text saying they could be there in 20 minutes. Russell arrived right in 20 mins and safely transported my vehicle to the dealership! He was efficient and friendly. Thankful for such quick service on a hot day in Florida.
Russell was great! Great communication and very fast service! Anyone needing a tow and excellent customer service, reach out to these guys! Thanks again Russell!
Jared was the person who assisted me! Very respectful kind and understanding. I would most definitely recommend this company to anyone! Double thumbs up from me! Thank you!
Robert came by to help us get a golf cart off the box truck. At all points he was very professional, courteous, and careful with our product. I would highly recommend Robert and 1st Call Towing to anyone with towing needs. Great all around experience. 1st call is first class.
The associates name was Robert and he was a very kind person. I felt bad that this man had to deal with very rude people trying to cut into his lane where he’s towing my vehicle. He was a very kind person and worked really hard to get everything in order to get my car to its destination. He’s a wonderful worker who deserves the recognition!
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