This rating is based on customer reviews, inventory size, pricing, and service quality
In Jacksonville, FL, feedback on San Marco Certified Auto Repair (formerly Pacheco's Auto) is polarized, landing at 63/100. Many laud Wally and Cindy for honest, fairly priced service, accurate diagnostics, and timely repairs. Others seem to review a salvage/auction yard, reporting rude or unresponsive phones, very long waits, chaotic organization, and a few serious claims about missing parts—though some note helpful loading staff. Pricing at the repair shop is praised; one overcharge complaint exists. Inventory variety/part-finding info is limited.
What clients say about San Marco Certified Auto Repair (formerly Pacheco's Auto) in Jacksonville (FL)
Honest, reliable, local service (not a chain/franchise) at a very fair price. Wally and team fix/service what you ask and do not try to upsell additional work. Will be taking all of my auto repairs to them moving forward!
THE MOST HONEST MECHANIC IN JACKSONVILLE.
After taking my Acura to wally for a transmission noise I was pleased to find out that there was nothing mechanically wrong with the transmission. Instead of quoting me thousands for a new trans he changed the fluid and put an additive in and it went away! Thank you Wally for your honesty.
AutoZone said my girlfriends alternator was bad after replacing the battery under warranty, coincidentally in the same breath he offered to replace it for her for a fee. After taking it to San Marco Auto Repair they inspected and tested the alternator and battery and confirmed there was nothing wrong with either. I can't recommend them enough. Wally's honest which is hard to find nowadays and I won't take my car any where else!
I can't recommend San Marco Certified auto enough! Every time I've brought my van in, the work has been impeccable, delivered right on schedule, and at prices that truly respect your wallet. What sets them apart, though, is their customer service; it's simply the best. The staff is knowledgeable, transparent, and genuinely friendly, making every visit a pleasant experience. If you're looking for a reliable and trustworthy auto service, this is the place to go!
Cindy and Wally were great. I manage a fleet of vehicles. One of our Explorer’s developed a noise when driving. A JAX Ford dealer said it was a damaged splash guard flapping and quoted nearly $1200 to replace it. I took it to San Marco. They remounted the splash guard (loose, not damaged) but it did not stop the noise. Ultimately they found the real cause on a half shaft (took pictures and showed me) and fixed everything for $250! I highly recommend them. They are an honest mechanic’s shop that does quality work.
Long story,but very un happy with their work,had work done in the past with no problems,but last time,bad work was done and over charged right after new mech was hired,they took no responsebility,I thought they were honest and nice too,till they almost ruined my truck and played dumb,won't have any more repairs done here
I missed my appointment date and when I went to reschedule they were extremely nice about it. I come here for all my automotive care because they do a thorough inspection in addition to the work required. Also they are all certified technicians which is what brought me here to begin with.
San Marco Certified Auto Repair is my go to garage. The service is amazing and they are honest! The work is completed quickly and fits my budget. I can't say enough good things!
Walter and his wife are AMAZING people!! Very friendly, But most importantly, they are very honest! And that is very, very hard to find nowadays. If you are considering any type of auto repair, do not think of anywhere else to go but this place!
Wally & Cindy and the entire team at San Marco Certified Auto Repair are the best! They are professional, friendly, find out what repairs are needed, and get things done. My car has over 100,000 miles on it and I wouldn't take it anywhere else. They are ethical and reasonably priced. Best car repair shop in town.
This shop knows my car inside and out!! Great turn around time, price is lower than other places we saught out. I love supporting our communities small business!!
If you’re looking for a good shop to get some work done on your vehicle, this is the place to go. My car just happened to become inoperable when I was driving on that side of town. I did a quick search for shops in the vicinity to have the tow truck send my car to and decided on this one. From the first phone call on a Tuesday afternoon, they made me feel like I was their top priority customer. Even though they had many other vehicles in the shop, they had my problem identified and fixed by the next morning. I had a rental that I need to drop off a few miles from the shop so I called to let them know that I was in the area but would still be an hour or two because I had to walk there from the rental place. Then they did something I’ve never heard of.... they offered to pick me up from the car rental spot. They absolutely didn’t have to do that but they did. It saved me an hour walk and I couldn’t be more grateful. Cindy and Wally know how to run a business and more importantly, how to treat people. If you need your car worked on, you need to go see them. Thank you, Cindy and Wally!!!!!
I highly recommend Pacheco's for all your auto service needs. I've been using them for years as have several of my family members and I've referred several friends. They are honest and fair. Wally and Adam, and the entire group, treat you with care, do great work and stand by their work. Thank you always!
I've been a customer of theirs for over ten years. Wally and Adam are extremely honest, do great work, and charge a fair price.
They have worked on a variety of cars for me: Honda, Acura, Mitsubishi and Lexus come to mind. Everything from basic oil changes and routine maintenance to larger repairs. They stand by their work and have never failed to correct something if it is not perfect, which is rarely the case.
You can do far worse than building a relationship with these guys.
Walter and Adam took great care of me when I brought my SUV in for a little maintenance. If your car breaks down or is in need of repairs, I highly recommend Pacheco’s off of Emerson in San Marco. I’m pretty sure they are changing their name to San Marco Certified Auto Repair, but it’s still the same great owners and quality of service.
Been using Pacheco's for over 20 years.
I've got family and friends that travel over a hour for all their vehicle needs due to trust.
Their reputation and devotion to their customers is their livelihood...
Took my truck in with a laundry list of needed repairs. They managed to get it all done in one day. Good service, great communication, reasonable price, no BS. Truck runs like new. Highly recommended.
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