This rating is based on customer reviews, inventory size, pricing, and service quality
Big Iron Recycling, Inc. in Jacksonville, FL draws mixed feedback: several 5-star notes praise fast, professional removals, helpful yard crews, and staff (e.g., Ernie/JR) who find hard-to-source equipment, with easy loading and on-time arrivals. On the flip side, complaints cite poor phone etiquette, lack of follow-up, disputed payouts/policies (e.g., not buying certain iron), and allegations of unethical dealings or damage responsibility. Inventory help seems good; pricing clarity and customer service consistency need work. Overall: 70/100. Recent reviews feel inconsistent; sample may be limited.
What clients say about Big Iron Recycling, Inc. in Jacksonville (FL)
Sheila has the worst customer service. She yells at people. She doesn't follow-up with what she says she's going to do.
She is the most nastiest person to be answering your phone service.
One of your trucks damaged the hood of my car and the windshield. Sheila continues to say that her manager does what he wants and he doesn't have to come in and inform me to call back during the New Year. My car got damaged on December 20 seventh, Wednesday morning about 9 AM. The side of the truck has Jordan on it in green letters. Sheila tried to tell me that it was from debris on the road when debri. She can't Dent you're hood and windshield. And I clearly saw it fall out of the man's truck because the truck was overloaded and the lid would not close on top properly. No one has cold me back and when I've returned phone calls. I've been polite to confirm my telephone number and name an information would be passed down. I get scream dat and the phone on answered. I would really like to speak to the owner and resolve this issue and bring call 2 as attention to attitude that his associate has at the counter answering the main phone.
They came out this morning and assisted us with a metal removal. Did a great job and came when they said they would. We will be using them again when the need arises.
I have dealt with Big Iron a lot . They are very professional and gets the job done in a timely manner. We had 4 tanks that had to be removed that were
14 foot in diameter and 40 foot tall I was amazed at how fast they were done with the tank removal. What I thought would take a week was done in two days JR, Ernie and Eric are who I dealt with. If you need any scrap work that needs to be done they are the best I wouldn't look any where else.
I ride around picking up junk trying to make ends meet. I picked up a large propane tank took it to these crooks thinking I was going to get paid after I unloaded I went back to the other side to get paid then the owner told me that they don't buy iron. By me being a black man I wasn't going to argue with these crooks so I left I will never give them anything again.
Ernie is a pretty good guy to do business with. Helped me when I had to do a huge remodel with my company and was able to help dispose of all the trash and metals in a fast and timely manner. The boys at the yard are great with their knowledge of inventory and always willing to lend a hand to load up! I look forward to doing business in the near future with these guys!
These Guys are a Scam, There No Equipment dealer. Don't think they even have a Yard. The Owner Has guys ride around and look for Equipment for him. When he finds one he likes, He tells you he will buy it and to send him an Invoice & Says he's Sending money. He will never Send Money, Just tries to hold you up while he's trying to Resell it & Will Never Answer your Calls. There a Joke and have been told by many others that he does this all the time....BEWARE!
Website
