This rating is based on customer reviews, inventory size, pricing, and service quality
Jay Fam Towing in Jacksonville, FL earns 97/100 with overwhelmingly positive reviews. Themes: quick arrival and low wait times, careful handling (even low cars), helpful extras (jump-starts, rides), clear updates, and fair, upfront pricing. Customers praise professional, kind drivers (Jay, Julio) and stress-free service day or night. One outlier cites rudeness and location confusion, but it’s rare. No evidence on inventory variety, yard organization, or ease of finding parts—those don’t apply to this towing-focused business.
Address:
7238 Atlantic Blvd Suite 3, Jacksonville, FL, United States
What clients say about Jay Fam Towing in Jacksonville (FL)
I had the best experience with jay fam towing, the operator they sent was Julio and his customer service was the best I’ve ever received if you ever need a tow this is the company to go with
If you're searching around for the best rate on a tow truck you can stop. I've already done the work for you. Jay has the best rate and he is the most professional at this occupation. He goes above and beyond what's needed to make sure your vehicle is towed correctly and safely. He towed a Corvette for me and showed me the procedures and why he was strapping it down for safety. Months later I contacted him to tow a camper for me. Although he did not have what was needed to do the job for me he took the time out of his day to contact someone who may be able to help me. As far as I'm concerned that's above and beyond what anyone else would do. I highly recommend using his service and I will definitely call him if needed in the future. Thank you Jay for all of your help!
Called on a Sunday afternoon and got a rapid response to my breakdown. I was lucky enough to get the car running and back to my house but they stood by in case I had problems and wouldn’t take any money for their time and effort. Will be my go to towing company for anything on the area.
Jay was amazing, friendly , honest and professional. He offered to jump my car first to see if he could save me from towing it. By the Grace of God it work, he then advised me to go have Auto Zone test the battery. Thank you Jay for being Customer Centered and Focused you are one of a kind!!!!!!!
Called Jay from the side of Arlington Expressway at 8pm on a Saturday night. My call was answered quickly and he was there in less than an hour. Very kind person who truly just wanted to help. Went above and beyond 200%. There are still good people out there - call Jay.
I had a tire blowout today that left me completely stranded on the side of the road. Julio was there in under 45 minutes, he arrived with a great attitude and really turned a bad situation into a positive. If you need towing service in Jacksonville Jay Fam Towing is the only way to go!
Jay was amazing helping me get my car out of a ditch. Great prices, great service, and awesome customer service!! If I ever need help again I know who I'm calling!!! I definitely recommend this company to anyone!!
Fast, Friendly, and Affordable!"
I had a great experience with Jay Fam Towing. He arrived quickly, was professional and super friendly throughout the process. The service was not only fast but also very affordable compared to others. I truly appreciated the hassle-free experience and would definitely recommend Jay Fam Towing to anyone in need of reliable roadside assistance!
This company is the best!!! Super accommodating with a great attitude!!! My boyfriend and I had been moving all day and after they finished their job… Julio helped move our heaviest items!!! Thank you so much Julio!!!
Top Knotch service!!! I’ve used this gentlemen twice and he’s always professional and punctual! Don’t roll the dice on another company, this is your guy !!
Not what?
I expected when I called a five star tow truck service. , The driver I spoke with was very , very rude and not to mention uneducated .i text my address and did not know Saint Augustine from jacksonville . My last time calling ,Jay's Towing .
Jay Fam Towing provided fast, quick, and easy service. The driver, Julio, was respectful, professional, and extremely helpful in every way. He made the whole experience smooth and stress-free. I highly recommend them—and especially Julio—to anyone in need of a tow!
They were fast, reliable, and very professional from start to finish. The driver arrived quicker than expected, handled my vehicle with care, and made a stressful situation so much easier. Their customer service was friendly and reassuring, and their pricing was fair and upfront.
Great towing experience! He came earlier than scheduled in the morning and smoothly towed my car to the mechanic without any issues. Very respectful and friendly. Also thank you for giving me a lift to the shop as well. Reasonably priced for great service.
Jay Fam Towing GREAT SERVICE and GOOD PRICE! Julio was super nice, quick and professional. I will definitely call him in the future if I need towing. Give them a call, you won't be disappointed!
I highly recommend Jay Fam Towing. My truck broke down at 3:30 on a Sunday afternoon, and Jay was there 45 minutes later taking it to the dealership for service. He was a great communicator and his pricing was more than reasonable. I hope I never need a tow again, but if I do Jay will be my first call!
Car broke down and i needed it towed. Called Jay Fam Tow on a Sunday morning with no problems and got my car where it needed to go. Very affordable and reliable. Hands down, super awesome experience! Definitely would recommend.
Jay Fam Towing is super fast, has great prices, and really takes care of your car. They handled my husband's low-profile Evo with extra care, making sure it was loaded safely. Unlike other companies that just see you as a paycheck, Jay Fam treats your car like their own. Highly recommend!
Jay’s Fam Towing deserves 10 stars! Jay goes above and beyond with his service. He towed our truck that had no brakes. He was quick to respond to our call, handled our vehicle with care, very professional and personable. His pricing is very reasonable. Jay is an exception both as an honest kind person and in his business that really puts the customer first and for that we thank you for the great service.
This was my first time using Jay Fam and if I'm ever in a pinch again they will be the first I call. Affordable fast and friendly service. Even though I was not in a dangerous area or compromising situation they still treated the call as such. Quick dispatch to my location and smooth load and unloading process. 10/10 would recommend!
Jay Fam Towing provides exceptional customer service! Thank you so much, Jay, for being so understanding and kind and for going above and beyond to help me with my car today. The extremely hard and stressful situation was resolved in minutes. Very impressed and highly recommend. This company simply cares about their clients.
This company was amazing with me as a customer and also with my vehicle. The gentleman who helped me named Junior was fast at responding and valued my time . Just wanted to say thank you again and also show you a pic. I'm up and running again. Thanks, Jay fam towing
Absolutely the most honest and reliable guy around! Not only did I get my vehicle safely off the road but he even referred a mechanic to my family. I will NEVER use anyone except Jay Fam Towing for my vehicle tows from this day forward. Great job and thank you!
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