Adams Towing in
Jacksonville (FL)

Rip off money grab. Very rude and nasty. My dad’s van broke down on the interstate. He asked me to tow it with my suv. By the time I got there 15 min later with him because he walked to meet me so I’d know its location law enforcement was there. Leo contacted them. I wasn’t allowed to tow because by this time now the battery had died. He had just purchased the van same day. Adam’s wanted 175 to tow. Refused to tow it to our address which was just one exit from where we were. Claimed to not have resources but towed it to their lot (a further distance). Even Leo said they can tow to your home but they wouldn’t I’m sure with hopes of having the van rack up a bill. Upon getting there next morning we were told the van couldn’t be jumped. Only they could and it was 35.00 each attempt. Wouldn’t allow us to put a battery. And gave the new tow company a hard time releasing stating they needed all kinds of documents but if not picked up would be more fees. I asked Ed for names and he refused to provide. Became very nasty like the previous guy. I will be filing complaints with dmv, BBB and Florida agriculture. They forced us to tow there and then claimed to not know what happened. Took advantage of the situation and was not our fault “they did not have resources” to tow one exit but had enough to tow to their yard further away. Don’t use this company.

The employees were very nice and accommodating. HOWEVER, I called the day after my car was towed and the cost to get it out was $459.25. WITAF??? So I told them I’d call back Friday and set up a time to come get it, I was NOT expecting the cost to jump to $1125.50!! So I told them to keep that 2010 Fusion and I was allowed to remove all my personal belongings, the young man who escorted me to the yard was very sweet and patient. The only complaint I had was it seemed they were making it impossible for me (a single mom with sons, daughter in laws and grandbabies at home) to afford to reclaim my car. Call any other towing company.

This place towed my car because of a flat tire, and the next day they wanted $400 to release it. By the time I got paid 12 days later, the cost was $1100.00 Needless to say, they could have that 2010 Fusion. The employees were very nice, and they were very accommodating when I went to pick up my personal belongings out of my car. I just showed up without an appointment. HOWEVER I was informed that they weren't going to have an auction for another month and every day my car sat in the yard, it was racking up $75 a day. And whatever price they got for my car, I would owe them the difference.

Best deal I found after 4 places that were closer. Worked with me on getting my truck to another mechanic a mile and half further away too. Great driver and customer service over the phone as well. Very appreciative while in the plight I was in.

The tow company was extremely professional and efficient in helping us remove several vehicles from a property. The entire team was incredibly friendly, helpful, and ready to assist every step of the way. Their expertise was clear from start to finish. Definitely a reliable service—100% recommended. Thank you for the great work!

Absolutely Disgusted – Do Not Trust This Company This company was dispatched to tow my sister’s vehicle, and instead of providing a professional service, someone stole $200 in cash from her purse and took her $200 Brighton sunglasses—a gift from me. This is not just unprofessional, it’s criminal. We trusted them to do their job, not rob her. It makes me absolutely sick to think a company that’s supposed to help people in a tough spot would take advantage like this. Shame on you. We have reported this and are pursuing every option available. If you care about your property or your safety, stay FAR away from this company.

The gal in office on dispatch is a lifesaver, efficient, understanding and a true pro. Adams towing is great. The driver text me and was at tow location right on time. Top notch service at every turn!!!!

Been a great company that I have worked with for years now. I know that a lot of tow companies get a bad reputation but I can only say good things about them. Their pricing has been very fair with me and I recommend all of my customers to them.

I just had one of the worst customer service experiences of my life with Adams Towing, and I wouldn’t recommend them to my worst enemy. From the moment the manager answered the phone, I felt like I had somehow wandered into a dysfunctional family argument where I was the unwanted stepchild. No professionalism, no courtesy—just attitude and misinformation. Not only did they give me incorrect information, but when I asked for a correction, I practically had to beg for them to fix it. Instead of apologizing for their mistake, they acted like I was inconveniencing them by expecting basic competence. Here’s the thing—money is small, but how you treat people is BIG. Respect, honesty, and professionalism cost nothing, yet this company somehow still can’t afford them. If you’re looking for a towing service that values customers instead of treating them like a nuisance, take your business elsewhere. If this is how they run their business, I’d hate to see how they handle actual towing jobs. Avoid at all costs.

Fast, professional, and easy! Car broke down at work. Adam's towing came and got me asap! Their guy got my car loaded up with ease, and dropped off safely at home. Not to mention the payment method was efficient for both me and the tow truck driver. Would recommend!

I used peddle to sell my suv and Adam's Towing came to retrieve it. From the moment I knew Adam's towing was involved in this transaction. Everything went smoothly. Dispatcher called to let me know they would be assigning driver within the hour and driver called and was here in 35 as he said and he got my "junk" car, I got my check. He was very professional and it went off without a hitch so to speak. Thank you again Adam's Towing!

The woman I dealt with at the window was kind but other than her, the place felt generally sketchy then whaddayaknow, money was stolen out of my center console and the boy that walked me out there didn’t have anything to say about it. In fact, wouldn’t even make eye contact with me. Don’t trust them.

Cash was stolen out of vehicle!!! If I could give ZERO stars, I would. Extremely disappointed that this was the tow service recommended by insurance because over $100 cash was stolen by an employee of this company! We went to retrieve the personal items within 12 hours of the tow only to find things missing. TAKE YOUR BUSINESS SOMEWHERE ELSE!

My service van packed with very valuable tool and parts was towed there and stayed 3 days. Nothing was missing! Outstanding! Good and honest people who have a job to do so don't give them a hard time. Thank You, Complete Comfort Heat and Air Service

Do not get bullied by this company. I sold a vehicle to someone months prior to Adam Towing Company, towing and storing the vehicle. At the time of sell, I followed the proper procedure, by sending the timely Notice of Sale to the State. Sadly, the purchaser never titled the vehicle in their name. When Adam Towing sent me a certified bill for the towing and storage fee. I immediately sent Adams T a copy of the Notice of Sale and Bill of Sale. I even sent them documentation that the State received the proof of sale within a timely manner. They were so rude to me and "money hungry" that they could care less....they wanted MONEY!!! They insisted, it didn't matter and I would be liable for their fees. They even filed a lien on my husband's license. We found this out when it was time to renew tag on current vehicle. Needless to say, they were so wrong! I filed a dispute with the State and problem solved. They should have never been allowed to place a lien on my husband's license. Beware of your rights and do not allow this scare tactic to affect you!!! RF

I wish I could give them a negative 0 review. Thanks to Nina for being one the worst customer service people I have ever meet. She's the type of person that tries to use trigger words to escalate a situation. Just be warned that this company name should be Scam and not Adams. My car got towed on Fri and Tue I go in to get my from Adam's. I asked the clerk how much and she said $653.95, I'm like what? I ask for print out of the bill and there is a $250 LIEN RELEASE FEE. I inquire as what this fee is and she stated that JSO required them to charge that. She said it it's a new law that started in Oct and then she changed it to Nov. I asked for a print out of the law and was given a paragraph by Nina only showed $250 info. Nope I'm a regulation and in writing person. I pulled the so called JSO mandated law up and Nina was full of BS!! The law 0713.585 says that after 7 days not counting the weekend they can put a lien on your vehicle. So technically they only had my car for 3 days for lien purposes. I told Nina that's not what the laws says. She says, she's not going to change the bill and I can leave off her property an she was going to call JSO. I said fine call JSO. I called JSO and they came out and stated that JSO has no such law. JSO went in had a talk with Nina and low and behold my bill went down to $318.96 without the bogus $250 fee. I'm sure I'm not the 1st and won't be the last person to try and be scammed by this company. Just be warned and don't let Adams Towing your vehicle.

SCAM! REFUSE! If involved in crash and informed you have to have car towed here, REFUSE! This is a GARBAGE, SHADY, DISHONEST place. I cannot believe our city uses this place. So sad. They charged my mom $250 to send her a letter, & an $8 Internet Search fee. - TOTAL SCAM.

I had to call to help get my boyfriends truck out and every time I began to explain the situation John on the phone kept making noises so it seemed like he was cutting out. Crazy expensive and a complete scam. Ha makes sense that their address isn’t listed on their page. If you can avoid I say avoid them.

Very Unprofessional And Prejudice! My Pregnant Sister Been Sitting In The Sun For Over A Whole Hour Paid Over 200 To Get Her Car Just To Charge A Extra 75 Just To Jump Her Car. They Had No Remorse! They Was Actually Laughing And Taking Me & My Pregnant Sister As A Joke!! They Don’t Take You Seriously! They Will Make You Broke With No Remorse!!!

My vehicle was towed there after a wreck and when I went to get it I had the worst experience. The guy behind the window was extremely rude and condescending, seemed he enjoyed seeing people down like that. The guys in the yard are also thief’s multiple tools were stolen out of my trunk during the time the car was there. HIGHLY DO NOT RECOMMEND!! Awful experience.

This Was My First Time Using Adams Towing & The Customer Service Was 100%, It Was The Most Friendly & Fast Service I Have Ever Had With Any Towing Company In Jacksonville. I 100% Recommend This Company For Your Towing Needs, Mr. Hamm Was The Sweetest! Thank You Guys Again :)

Horrible service!!!! And when I say horrible I mean absolutely disrespectful! I was hit head on by a suv while on my motorcycle. (Thankfully I’m still alive) Was in the hospital for a few days. Attempted to retrieve my motorcycle from the lot. Was met with screaming and threats. My motorcycle was laid on its sides, even though the kick stand worked perfectly. Was met with resistance the entire time and even kicked my wife out for trying to help me. I was in a wheel chair. My brother came along to help with the bike. They said that I had to get it lifted and upright myself. And that it had to be in running condition to leave. (Ridiculous) All in all this is the worst place I’ve ever been too. There was a undertone of racism as well. My wife and I are of color. I can not remember this woman’s name. But she was the worst. The young man that was working there as well, was embarrassed about how his coworker was conducting herself. But didn’t see fit to address it while it was occurring.

I was helped getting a semi out the sand in a matter of minutes for a low fee compared to other wrecker company's. Thank you guys for the service and hospitality. HIGHLY RECOMMENDED

Adam's Towing a great group of individuals trying to make Jacksonville a better place when you're in need they are there indeed

Just had my beloved 82 Porsche 911 towed from my house to the repair shop. They were actually earlier than expected (a good thing for me) and the driver was very professional and quite capable (very important to me). Also pricing was quite reasonable. I'll certainly call them for my future towing needs. Addendum - Two years later and my Porsche needed another tow. It was Saturday night and just me getting through to AAA for towing was close to impossible. My car was sitting inoperative in the parking lot of a Longhorn's (gear shift linkage problem). It was 5:30 PM. I had to do something pretty quickly. I decided to skip the AAA tow and called Adam's. Told them the situation. They actually came quicker than I had expected despite the heavy demand that night. Their drivers treat my car as if it were their own and I absolutely appreciate that. Once again I definitely recommend these guys.

I have the Hum, a device by hum can be purchased through Hum or through Verizon. I recommend this to anyone especially with the vehicle that's more than 3 years old. it tracks everything about your vehicle and more to include if your check engine light comes on it text you exactly what the issue is and what to fix specifically. The reason I mentioned this is one of the many things included is roadside assistance. Any time I've used the roadside assistance it's been reasonable. However this is the first for Adam's towing and they could not have done better. I would not expect the service that I received consistently from anyone because of the nature of towing business. When you read reviews about this company please take into consideration how subjective towing is by nature. Accident police calls move to the front of the line because they want to clear the roadways, rainy weather will naturally extend timelines etc. Today, I called hum and the tow truck was there with them 10 minutes, my vehicle is at its destination within 30 minutes of my call. The driver placed my vehicle at the destination specifically as I requested, he was dressed in uniform with safety features and was as pleasant as he could be. As you read, you can see that I can say a lot. I can't say enough good things about this experience. Thank you Adam's towing for making my day.

My Range Rover broke down, and a flat bed was available. I was quoted 30 mins wait time and my tow arrived within 15 minutes. My tow driver Howard took care of my truck, loaded it up, took it to the Land Rover Dealership, and put my keys in the dropbox. Great customer service and I had a wonderful experience during a stressful time. I was glad I contacted the right towing company in my time of need.