This rating is based on customer reviews, inventory size, pricing, and service quality
In Louisville, KY, reviews of CTR Used Cars & Service Center are largely positive yet mixed. Many highlight friendly, professional staff and quick repairs, with generally fair pricing (though one notes higher-than-average) and a good vehicle selection. On the downside, multiple 1-star posts report cars failing soon after purchase and weak remediation—serious complaints about used-car reliability and post-sale help. Wait times are often short. Little to no info on yard organization or ease of finding parts. Overall score: 83/100.
Address:
4718 Poplar Level Rd, Louisville, KY, United States
This place is sadly scammy and unethical. After driving the car they sold me two times, it wouldn’t run. Towed it to the mechanic and they said it’s garbage and totaled. CTR sadly will do nothing to make the situation right.
Please don’t buy a car from here. Took out a small loan to buy a car from here. Test drove it, everything ran fine and no lights were on. Came back to get it a couple days later, drove it home then when we tried to start it the very next morning it wouldn’t turn on. We called chuck, the sales manager who spoke to the owner and they instructed us to “try hitting the starter with a hammer”…. because temps were cold and they thought it froze. Shockingly, that didn’t do the trick. Chuck was kind and professional enough to have it towed back to the shop for them to look at. The next morning they called and said it was defrosted and working. We picked it up, and that evening while driving it, it couldn’t get power after stopping at a red light and began revving. We pulled over immediately.
We did sign an “as is” clause but were expecting it to run for at least a 24 hour period. Chuck said that although they usually will go 50/50 on repairs in a situation like this, the owner said not this time. We asked if we could give them back the car to work on and use the credit toward something else on their lot that actually ran and they said no.
We towed the vehicle to a mechanic who said it’s totaled, the engine is bad and so is the transmission.
We’re in a really tough spot thanks to these guys. Please look elsewhere for a vehicle.
I'm floored by these guys. Amazing customer service. I ended up with a flat and luckily, or happened right in front of the shop. They dropped everything and fixed it for no cost. I'm hoping I don't have to need them again, but if I do, they'll get my business.
Very excellent service. I recommend anyone to go here for prompt and thorough service. Thank you again, CTR, for repairing my car. I'll be back as needed.
They always have a great variety of vehicles to choose from. The staff's friendly and courteous. The garage is the only one I use in Louisville for any work I need done. I highly recommend checking them out!
Ive been to this place twice with both my Wife and I's vehicles. Theyve done amazing work in a timely manner. The staff was friendly and our cars run great!
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