This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews of Louisville Roadside & Towing in Louisville, KY point to a generally positive yet polarized experience: 79/100. Many report fast response and professional, friendly drivers, smooth tows, and fair-to-good prices. On the flip side, customers cite high quotes/fees, hang-ups or text-only communication, and serious complaints about impound handling and damage disputes. Wait times are often short, sometimes beating ETAs. Data on inventory variety, yard organization, and ease of finding parts is unclear for this operation.
What clients say about Louisville Roadside & Towing in Louisville (KY)
By far the fastest response I've ever had for a tow truck. When your engine blows up on the side of the gene Snyder and it's well below freezing outside, you can imagine I was not in a fantastic mood. Jason's "Big Country" optimistic attitude, warm truck, fast response time not only flipped a shitshow of a night around but also kept me and my ole lady from freezing to death on the side of the road. If I had the extra cash I would've tipped this operator a kidney and my right nut. Thank you for the outstanding service and keep up the good work Big Hoss. Please give this man a raise!
Jason's optimism, great attitude, prompt timing, and warm truck not only turned an absolutely terrible day around but also kept us from freezing to death on the side of the gene Snyder. Thank you for dispatching an absolutely fantastic and professional operator in such a timely manner.
I was in need of an emergency tow and literally just googled "tow companies near me". Louisville Roadside and Towing was the option I landed on and I can't say enough about how grateful I am. The tow truck driver that showed up wasn't just incredibly friendly, he was also knowledgeable of cars and the repair companies close to where we were. He was able to help me diagnose my problem before we ever pulled into the shop. He also did what he could to keep the towing fee to a minimum for me. For what I got, I feel great about the price I paid. And I would recommend this towing company to anyone in the Louisville, KY area who is in need of that service.
Thank you Louisville Roadside and Towing. I appreciate you and I am grateful you helped me out in a sticky situation.
Wayne, of Pinky's Towing, provided prompt, courteous, knowledgeable, and professional service. We are greatly satisfied with the whole experience and will recommend Pinky's to everyone. We were suppose to be towed by another company but they never arrived or contacted us. Pinky's responded to our request and within an acceptable amount of time, Wayne arrived on the scene. He skillfully applied the chains, etc, and was on his way. You won't be disappointed. Thx again Wayne for your expertise tonight.
Wayne was amazing! He kept me updated as to what was going on with my car at all times and he was very friendly! Definitely would recommend using this service.
Wayne was a great funny guy and understanding and got to my location very quickly and hopefully I don’t ever have to do business with them again for mine and my cars sake but I definitely recommend pinky’s towing
Wayne was very helpful and professional.
He called and confirmed and said I'm coming for you and them words made my whole day so much better knowing someone was coming to help me in the time of need. I am grateful and so happy with this Tow service.
Needed a tow at 10:30pm on a holiday weekend. Taylor at dispatch and Wayne handling the truck both came to the rescue. Wayne went above and beyond getting myself, my wife, and my truck safely home.
Got ourselves in a pickle and gave Louisville Roadside & Towing a call. They answered quickly and Wayne came out within 30 minutes and had our problem solved within 15 minutes. Great guy, hard worker and a good price for a quick fix that we needed! Thanks Wayne!
They were prompt, friendly and professional, Wayne was extremely helpful. He pointed out the exact problem and told me how long the process would be to remedy the problem. Wayne made my worries go away and was very careful and knowledgeable. Thanks, Wayne!
I spent over 10 hours trying to coordinate a difficult removal from a parking garage. Dispatch kept sending equipment not designed for this removal. They finally contacted Louisville Roadside. I spoke to them and it was fully understood what needsd to be done. Showed up when they said and within 20 min had the vehicle out of the garage and on its way to the shop. I will be recommending them to everyone I know.
I was in town briefly for school, and had a tire blow out after hitting a pothole. I called for help because of the heavy, fast traffic made the location unsafe to change the tire. The tow truck driver got lost, so the manager came out to change the tire, when it turned out that the spare was flat, he took it to a service station to inflate, as the pressure gauge at the service station was broken, but he filled it enough to get me off the interstate, and then helped for an hour while we sought out a place to finish inflating the tire. He was patient, but didn't try to gauge me on the price, despite the extra difficulties. These guys take care of their customers.
They were quick and gave fair pricing. Had my vehicle towed to a repair shop and upon calling the repair shop the next morning, I found out the tow truck driver had forgotten to leave my keys in the drop box. May have been an honest mistake but that seems like a very simple task that they failed to do. Once I called the driver he realized he still had my keys and drove them to the repair shop. Overall a pretty smooth experience besides that small mistake.
6844 Bardstown Rd #5157, Louisville, KYUsed auto parts store
9502 Taylorsville Rd, Louisville, KYTruck accessories store
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