Senn's Collision Repair Centers in
Louisville (KY)

My insurance suggested this place. A dog crashed onto my car and they were able to replace the radiator and front bumper. They did text me to update about the repair process. The car stayed in their shop for about 3 weeks due to winter blizzard. But was clean when I got it. I was pleased by their service. They are friendly, kind and professional. However, I have to give them 4 star because when they called me to pick up the car. I was told they do not accept any Discover card not sure why. I had to drive far to find an ATM and withdraw cash. I sacrified my lunch time to do it. This is the only location here in Louisville that refused my Discover debit card. Other than that I thank you for the excellent service. Please, do consider your customers with Discover card in the future.

I would not recommend the shop to my worst enemy.. not only were they terrible at communicating with me about my vehicle the entire time.. they also were not on it to be able to get the parts my vehicle needed I had to do my own research on that matter and throw a fit before they would even continue to repair it. After 6 weeks and a lot of phone calls I picked the car up it was filthy my cables to my lights were not connected correctly had been stripped and torn.. the inside of my car was covered in filth from the windows being down at their shop for God knows how long.. they did not detail anything except the front seats and the floorboard. I had to pop pieces back in place that were brand new pieces that were put on my car which is ridiculous considering they were new parts that were just put on.. My battery cables were not adjusted I had issues with that for several weeks until I can get that fixed! All in all I would never send my car back to the shop I would pick anywhere else in Louisville to send it they would do you much better than this place!

They was very kind and when you drop off your vehicle they give you updates as your vehicle is getting put back together. All very professional and would go back to them anytime

Returned more damaged than when I left it. Someone hit my vehicle in Senn’s parking lot. The only reason I found out was because the other guy’s insurance called me (the insurance said they waited 30 minutes to give Senn’s enough time to call me first; they did not). When I took it to Senn’s I needed them to fix a huge dent and to put on a new fender. Left and went to another shop needing a new fender, new taillights, and bumper. They offered to try fix the rest for free labor which is generous but I just wanted to get my vehicle out of there by this point. Ended up having to take my vehicle to a different shop and pay out of pocket for labor because they could not get the correct parts. I had to order all aftermarket parts. (This was more of a vendor issue but they should have communicated with me and offered a different solution at some point). I asked them several times to do a digital alignment. Senn’s kept saying they would do a digital alignment and then I would ask if they had done it and they claimed they “did not see anything from the outside that looks like the frame would be off.” I had to argue with them enough to do one and sure enough my frame was off. (Just slightly but it is good to have that in my records. Then they fixed it). It was weird that I had to argue for a digital alignment since I had to wait to take it in so that their pull system would be available. Senn’s also claimed that they always do the digital alignment last which makes no sense. Shouldn’t you know if your vehicle is going to be totaled before wasting money on parts? Communication: They never called me to give an update. They ordered 12 fender flares (I needed one). Only found out they ordered so many after calling them every couple weeks myself for an update. They were nice at least. Timeliness: Senn’s estimated 1 week for the repair. It took two months and they did not fix everything. (The only thing they fixed was a huge dent which does look much much better). Cleanliness: Was returned clean (inside and out) besides the cigarette under my driver’s seat. (I have never smoked). Unfortunately cleanliness was the least of my worries.

This is the only shop I will go to. I've dealt with several in the city, and those experiences were questionable. Senn on Poplar Level is extremely reliable and staff are friendly!

EXCELLENT customer service! Took great care of my family during a rough time!! Highly recommend!!

I’ve used them three separate times for 2 different vehicles and they do a great job every single time.

Great service from the initial assessment till the finished delivery. Kept me informed throughout the process and received regular text updates pertaining to the status of the process. The workmanship was top quality. I appreciate a job well done. Thank you!

We've used Senn's several times now for car repairs and also hail damage repair. They always do a great job. They're super friendly, and keep us posted on the status of the repair and make working with the insurance claims easy. We've recommended them to a lot of our friends.

Very nice and professional, communication throughout the entire process, great customer service from everyone I encountered from the receptionist to the workers to the manager. Very pleased and would recommend!!

This shop is the easiest to deal with that I’ve ever experienced. Great communication, great work, nice shop, and amazing people. Everyone was super friendly and made the experience super easy

This place is TERRIBLE. If I could give them zero stars I would. Insurance will say this is a preferred place but you DO NOT have to take your vehicle there. You are allowed to take it anywhere. The manager at this place was so rude because I had questions about the ridiculous charges they had, then the things they try to say aren't caused by a wreck and then want to charge you if they don't have equipment to test things even tho they charge you for the exact same test. They even tried to deny that mechanical issues werent caused by the wreck before they even looked at the vehicle. Which how could they know that at that point. Told I'd have to pay to have it scanned by dealer because they don't have equipment but bill says they charged me for a full scan. Tried to refuse my car when I question about that same scan and all I said was I will just call insurance and see what they say. They got so rude I had to have my insurance adjuster on phone with me when I spoke w them because if not they were unbelievably rude and their story about things would tend to change. I can't stress enough DO NOT TAKE YOUR VEHICLE HERE UNDER ANY CIRCUMSTANCE. They take advantage of people that don't know anything about vehicles and aren't afraid to show that. Once they realized I was knowledgeable about vehicles they treated me awful. Charges like $200 for what they called a visual scan. Which when questioned they said they just have to write it that way they hook it to a reader. Which is not even a computer it's the code reader they have at autozone that u can use yourself for free. Then the repair was sub par. We had to return the vehicle because the fog light was loose about to fall out and bumper was starting to fall off. Both of which were brand new. Well according to them brand new. Honestly I probably would have been ok having to take vehicle back for them to fix it right if they weren't so terribly rude. PLEASE save yourself the headache and go to a real professional especially if you care about your vehicle and don't want to get scammed even if your insurance is paying for it. ANYWHERE would be better than here.

I'd have to call it the best repair I've ever had done in my life. It was SO professional, so well done, they repaired my bumper and it looks better than before it was even damaged at all. They fixed things on my car that I didn't even know needed to be fixed (in a good way). They were so kind, walked me thru every step of the process. Utterly impressed, wish I could give 6 stars.

I received my truck in great condition! They even cleaned my truck before I picked it up! So greatly for the staff and the services provided! Thank you Todd!

My daughter is a student at U of L and someone ran a red light and caused her to total her car last month. It’s really hard to manage this when you aren’t familiar with the city; the first two places I called were so rude! Jessica at Senn’s was so kind and professional, and also made working with our insurance company easy. As I mentioned, we aren’t local and I really HOPE we won’t need their services again but I’m saving their information JUST IN CASE!

Jeff Senn is professional and knowledgeable about collision repairs. He helped us through the process and provides excellent quality work. Its never a good day when you have to take your auto for a collision repair, but when you do need this service Senn's is a great option. Thanks Jeff

Highly recommend; this business is run by true professionals and they clearly take pride in their work. Everyone from the front desk to the Nationwide folks (just next door) was incredibly friendly and I could not have been happier with the job they did or the speed with which they did it.

DO NOT TRUST THIS COMPANY. I was recently in an accident and tried to be kind to the people who hit me and not involve insurance for their sake. They asked if I would have my repairs done at Senn's as they were a family friend and would give them a fair price. I looked up Senn's and thought it seemed reputable so I said that was fine. Dropped my car off at Senn's and later that afternoon got accusatory texts from the people who hit me that Senn's had apparently told them the cost of the repairs (which was much higher than expected) AND that Senn's claimed "there was no way that the damages from the accident lined up". SENN'S NEVER CALLED ME. The customer who TRUSTED them with my car!! And apparently told this family friend false claims about my car and accident that they know NOTHING about. Needless to say I picked my car up first thing the next morning and took it elsewhere. If you personally know folks at Senn's then bring your car here. Because apparently they will do personal favors. If you don't, DO NOT BRING YOUR CAR HERE. A disgraceful and unethical company at best.

My new 2018 Toyota RAV4 had extensive damage when a huge tree limb fell on it back in June. It wasn't enough to total out due to Kentucky law of 75% of value. Jessica, Tony and crew did a magnificent job getting it all fixed and it was a monumental undertaking dealing with ordering so many parts. I highly recommend these folks for any repair work you may need to have done. I wasn't the easiest person to deal with due to all the issues not having a car created for me personally. They were always professional and treated me with respect. You can't ask for more than that. Thank you again Jessica, Tony and crew for a job well done.

Sadly, the clear coat started coming off the hood of my 2005 Tacoma. I visited Senn's and talked to Mr. Senn, Charlie. Truly, he is a very nice man. He gave me a price to fix my problem, which also included fixing some hail damage. A few days after dropping my beloved truck off, I picked it up. I was blown away by the great job they did. Heck, they even cleaned the truck up for me, which was above and beyond the call of duty. I have never used Senn's before, but they have just earned any future business I might have. Also, I have started telling my family and friends about the great experience I had. So, if your beloved vehicle needs some body work, I completely recommend Senn's Collision Repair. The people are wonderful, and they do outstanding work.

Wouldn't recommend this shop, they used bondo to repair a crease in my rear quater bed side. Started chipping off a month later, so i pulled the bondo out amd find Up to a 1 inch thick of bondo, didnt even pull the dent out, highly unacceptable

Charlie Senn and crew will take care of you. They've fixed my bumper dings twice and even installed upgraded for light housings for me. Insurance has always accepted Senn's. They even vacuumed my cars interior.

Best experience I have had with in the auto industry in a very long tine. My wife was in an accident and they handled everything. Car was fixed early and they cleaned Out we got it back cleaner than when we baught or from a dealership. They arranged our rental for us and was all ready when we got there. My dropped the car off and was pulling out with the rental car with in 20 minutes and was able to make it to work on time. There was even a little more damage than expected they worked with the insurance company for us and we didn't have to do anything. And to top it off they even corrected some paint runs that must have been done to the car before we purchased it. They stand by their word and their work. I will never let anyone else work on our cars. Thanks again for everything!!!!!

My wife was hit in the left front by someone pulling out of a side street, damaging the left front of her car, a 2003 Mazda6. Senn's did a great job getting the dark gray metallic paint blended and all body panels lined up perfectly. The repairs were also completed within the promised time.

In February 2016, I got in my first major car wreck. I hit the curb with my jeep causing me to run straight through a chain-link fence and scrap the crap out of my jeep. Senn's Collision Repair Center on Poplar Level Rd got my jeep back to it's right condition. The jeep needed a new bumper, grill, headlight, moldings and an all-over paint job. They worked with my insurance company (AllState) and were able to fix everything within reason. I had to keep my jeep there for a week and got it back when they said it would be finished. They did a walk-through with me to insure it was repaired the way we discussed prior to. My jeep looked like brand new considering it looked like it had tiger stripes all over it. Thanks Tony and Jess! Definitely would recommend if you are looking for excellent repair work and customer service.

If I could give this place 1 star, I would. I wrecked my car in August 2016, they told me that they would have the repairs done in two weeks, and when the 2 weeks are up, they don't even call me to tell me that they're still not done with the car. My car had damage done to the passenger side with significant suspension trouble, the wheel was bent in and they had to replace the passenger door completely. It ended up taking them a month for the repairs, and that was with them putting the damaged parts on there. So when I picked my car up, it was making a horrible loud scrapping noise, I take it back to them and they tell me that they "accidentally" put a faulty tire rod on my car (how professional!) and assured me that everything was fixed. Not even 20 minutes after leaving the shop (the second time), I hear the exact same noise again, but now it's even worse. I check the receipt and see that they did not charge me for a new brake and rotor, I found this strange considering the wheel was the most damaged part on the car. Why would they put the same brake and rotor from the wreck? So I asked them twice, please check and make sure the rotor is not messed up because that should've been replaced along with all the other parts. They stated they double checked it and everything is fine and that they are unsure why my car is making that noise and theres "nothing else we can do for you, take it to another mechanic." So I did, and it took that other mechanic 15 minutes to call me and tell me that my rotor was messed up!! A month later, in September 2016 my window motor in the "new door" runs out. This place is a joke, by far the WORST automotive repair I've ever been to. Save your time and money and go somewhere else!!!

Tony, Jessica, and Cathy took excellent care of me. They made sure that my car was completed to my satisfaction. It was repaired perfectly following my accident. While it took longer than I expected, they made sure that I was satisfied. I would recommend Senn's Collision Center 100%.