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Tony's Wrecker Services - Heavy Duty Towing JunkYard in Louisville (KY) - photo 1
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Tony's Wrecker Services - Heavy Duty Towing JunkYard in Louisville (KY)

Address: 3311 Collins Ln, Louisville, KY, United States
Phone: +1 502-426-4100
Services: Towing service
Methods of Payment:
  • Accepted Credit cards
  • Accepted Debit cards
  • Not accepted Cash only
Website: Website
Rating:
ZIP Code: 40245
Open Hours: Open 24 hours

Or book our professional car removal services online!

Call us NOW

1-888-871-4488

24/7 Available

Free Towing and Same-Day Pick-Up Available

We Are Junk Car Buyers With Over 30 years in the Industry, Working Since 1992

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Description

Louisville's Oldest Wrecker Service providing all types of towing and recovery for all sized vehicles. We also provide truck and trailer repair both in shop and road service. We provide secure storage, equipment transport, and air bag recovery systems.
SAME DAY SERVICE AVAILABLE! Price Quote Guaranteed Guaranteed icon
USA Nationwide service
Top Dollar Paid
for Your Vehicle!

Working time & Location

Friday Open 24 hours
Monday Open 24 hours
Sunday Open 24 hours
Tuesday Open 24 hours
Saturday Open 24 hours
Thursday Open 24 hours
Wednesday Open 24 hours

Zip Codes

  • 40245

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What clients say about Tony's Wrecker Services - Heavy Duty Towing in Louisville (KY)

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I called Tony’s, was given up pick up time, which was a very reasonable time frame. Was then called back to let me know that they would be earlier. Driver was friendly and competent. All around great experience will use and recommend Tony’s!

Katie Wirth

04/09/2024 13:51:20
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I requested roadside assistance, and Tony’s Wrecker Service was scheduled to arrive at 4 pm. However, by 4:20 pm, no one had shown up, and there was no communication. When I called to inquire, I was met with an attitude and told they couldn’t make it due to rush hour traffic. Despite their assurance of being nearby, it took an additional 40 minutes for someone to arrive. When the tow truck finally arrived, I asked for a receipt before handing over my keys, but was informed they don’t provide them. Even after requesting a photo of the information they were taking down, the driver simply went back to his truck (presumably to consult his supervisor). Meanwhile, my car service center couldn’t confirm their identity. The driver came back and asked for my keys without addressing my concerns, I refused and demanded he gets my car down to which he says “no”. At this point, I walked over to his door blocked him so he would not try to leave with my car. This lead to a confrontation and me mentioning that I would call the police if he doesn’t get this vehicle down. Eventually, he lowered the vehicle. This incident highlights the complete lack of accountability and ownership by this company, as they failed to understand or empathize with the customer’s perspective. Their dismissive attitude and failure to communicate effectively demonstrate a clear disregard for customer service. It’s astonishing that their rating is even above a 2-star. To the owner of this organization: It's imperative that you become more involved in the day-to-day operations and take proactive measures to address these recurring issues. Basic customer service skills seem to be lacking among your team, as evidenced by numerous complaints. Failure to address these incidents will undoubtedly impact your company's reputation and bottom line. It's crucial to implement corrective actions to ensure such incidents do not occur in the future, thus safeguarding the survival of your business.

A

03/15/2024 22:36:17
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I had a great experience with Tony's. They explained everything fully and an employee named David helped us with removing our wheelchair lift. He was very cheerful and knew just what to do. Great guy.

Kentucky Girl

02/29/2024 17:20:04
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Salvage Yards in cities of Kentucky