Cory saved my rear on the side of 265 in Indiana. Took me into Louisville and skillfully got my old Karman Ghia in my narrow driveway without any issues. Hopefully, I won’t need to use them again but, if I do, I will call Tony’s again!

Shawn Slone

04/17/2024 11:40:22

HORRIBLE!!! These people are unreal. Do not let this place tow your car after an accident. We have returned to this place four times with documents that they requested each time but because of them not being specific, assuming we’ve done this before and using their own language and verbiage, it wasn’t right and we had to go back and get something different. Even after my husband sent documents via email before we took time off work AGAIN and came out here AGAIN and got approval that everything was OK, I show up today and it still wasn’t. They finally released it after I had a meltdown and the lady had the nerve to say they did research through the state of Kentucky and did the work for me and my husband. You have got to be kidding me?? We have been making phone calls, taking time off work, bringing what they said they needed, taking my father-in-law with dementia to get the paperwork done that they requested, notarized paperwork and it still wasn’t right. Some nerve to treat people like that. THEY did the work for us?? LOL!! They do not know our situation and the stress we are under nor do they care. More days in impound means more money for them. These people do this every day and can’t expect someone off the street to understand their verbiage and requirements. They need to be very specific about exactly what is required. Don’t say the most recent registration if the most recent registration is expired and you won’t accept it. Don’t tell me you need a title receipt and it’s not the right kind. They have made me lose faith in this kind of business. And I get they have requirements to release a vehicle. We were more than happy to accommodate what was needed. It’s the communication and the nonchalant attitude as if we have all the time in the world to hang out at their establishment to see what extra requirements or verbiage they require. Nope. No thank you. **** Update. Someone from Tony’s called my husband this afternoon over this review. He answered at his desk thinking it was something about the process but, no. He got balled out!! Just further proving my point about this business. But in response to the below, no one EVER directed us to the website. It was verbal, nondescript direction. We were told to bring the current registration which we did. Yep. It was expired but life with a car owner that has dementia and a dead spouse that did everything makes things challenging. The only error we had was not having a current registration. We emailed what we had yesterday and got a verbal confirmation that we were good. Otherwise I would not have made the 4th trip and missed work - again. And if you expect someone who has never been in a car accident like that to do all the right things at the scene, you need to go in to a different line of work. That’s why there are people like insurance agents and police officers and wrecker services that deal with these things daily to direct people and guide them where they need to go and what they need to do. As I said previously, there was no issue doing what we needed to do to fulfill your requirements in releasing the car. The problem was no one taking the time to say “this is exactly what we need…. Go to our website… I’ll email you what you need to ask for at the DMV.” Zero. Don’t call and ball out customers. If anything, this serves as a warning to people reading that they can’t expect the help needed and watch your back.

Angie Martin

08/20/2024 21:33:07

By far the WORST experience I've had with a tow yard and I've had PLENTY. As a small business owner, the customer service at 1st seemed helpful but at the end TERRIBLE. The 1st issue, was the man constanly repeating that he wouldn't charge an extra day ($45.00) for 8 minutes (i can accept some accountability as i didnt realize they are on EST and im central) either way, being told that 4x on the phone seemed to a tad bit much as youre already overchanging for the service any way. If you're being kind just do that, don't keep telling me youre doing me a favor. But any who, my main issue is with whoeever the lady is that answers the phone. AT one point the lady tried to tell me what happened with the car AFTER the renter already confessed. Actually tried to argue with me about what happened. Then told me if I called her ma'am again (which ma'am is a kind thing to say and respectful in Akansas where im from,) she said she would hang up in my face and make me wait until Monday, AFTER I've already paid (hours prior mind you) and supplied documents. The other issue was they request an additional document that they emailed me about instead of calling (THEY DID NOT TELL ME about the document,) IN CASE THEY GET ON HERE LYING, MY COMPANY RECORDS ALL CALLS. I went back and listened. My issue was they told me they would call if they needed any additional things, when they called me back because my card declined due to fraud, they immediately called me and the payment went through. Now why is it that you can call me for the payment but cant call for the additional document. Sounds like youre trying to get more money, idk maybe the 8 minutes was a joke, because i still ended up paying it. Almost 2 hours had passed at this point, which according to them, now i have to pay an additional day, even though ive already paid for the impound, AND PAID THEM TO TOW THE CAR to a new destination ( 2 hours prior to this call) , almost $500.00. Which puts me at almost $550 for this "extra" day. She told me I should have handled all this earlier then I would have had more time. Ma'am i run a business in a whole nother state, with 4 employess and 32 vehicles with a child in the NICU. I handled it when i did. Everything out of this ladies mouth was rude, condesending, threating, and unnecessary. Then they take another 2 hours after charging me another $45 to deliver the vehicle. The worker is TRASH. I assume by the way she talked to me she does it often to other people and trying to use the fact that she has someone's car to make them pay more. She also questioned so many things, things that honestly weren't her business. But i still answered her questions. Like one was why did i ask the other person what was needed when she told me the day before. I corrected her and told her i didnt, he just told me on his own. Which honestly, i didnt mind because who has an issue with ensuring that they have the right things. Like why are you asking me about that? I didn't get her name nor do I care to know it. But what I do know is she needs to learn how to talk to people. And your company that employs you can work on training you better. They can think about it as their Google ratings dip. You can email me like you did if you want to talk about it.

Candice James

07/27/2024 03:44:10

I requested roadside assistance, and Tony’s Wrecker Service was scheduled to arrive at 4 pm. However, by 4:20 pm, no one had shown up, and there was no communication. When I called to inquire, I was met with an attitude and told they couldn’t make it due to rush hour traffic. Despite their assurance of being nearby, it took an additional 40 minutes for someone to arrive. When the tow truck finally arrived, I asked for a receipt before handing over my keys, but was informed they don’t provide them. Even after requesting a photo of the information they were taking down, the driver simply went back to his truck (presumably to consult his supervisor). Meanwhile, my car service center couldn’t confirm their identity. The driver came back and asked for my keys without addressing my concerns, I refused and demanded he gets my car down to which he says “no”. At this point, I walked over to his door blocked him so he would not try to leave with my car. This lead to a confrontation and me mentioning that I would call the police if he doesn’t get this vehicle down. Eventually, he lowered the vehicle. This incident highlights the complete lack of accountability and ownership by this company, as they failed to understand or empathize with the customer’s perspective. Their dismissive attitude and failure to communicate effectively demonstrate a clear disregard for customer service. It’s astonishing that their rating is even above a 2-star. To the owner of this organization: It's imperative that you become more involved in the day-to-day operations and take proactive measures to address these recurring issues. Basic customer service skills seem to be lacking among your team, as evidenced by numerous complaints. Failure to address these incidents will undoubtedly impact your company's reputation and bottom line. It's crucial to implement corrective actions to ensure such incidents do not occur in the future, thus safeguarding the survival of your business.

A

03/15/2024 22:36:17

I called Tony’s, was given up pick up time, which was a very reasonable time frame. Was then called back to let me know that they would be earlier. Driver was friendly and competent. All around great experience will use and recommend Tony’s!

Katie Wirth

04/09/2024 13:51:20

He took great care of a truck for our family durinh a tough time and even gave my veteran father-in-law a discount!

Nate Johnson

08/12/2024 14:00:50

I had a great experience with Tony's. They explained everything fully and an employee named David helped us with removing our wheelchair lift. He was very cheerful and knew just what to do. Great guy.

Kentucky Girl

02/29/2024 17:20:04

I just wanted to say a HUGE thank you to Tony's for helping us out. We are a tow truck company in Lexington (CTS Towing) and we had a driver who needed help in Louisville. We called Tony's for assistance, and they sent someone out to help our driver and got him back on the road! We can't thank you enough. If you ever need anything down this way, let us know!

Dana Winchester

02/13/2024 18:05:41

I'd rate them 0 but then I couldn't leave a review. If you were just in an accident refuse this company. Im not from the area i didnt know. They are being more than ridiculous with my insurance company about getting my property off their lot. I have fantastic insurance with a reputable company. Call your insurance let them take care of it.

Cas Nutty

01/22/2024 21:42:46

Truck breaks down in the middle of the road. The police called the Tony's to help me get a tow since I can't get a hold of any other tow truck places. Cost of $210 for a 5 mile tow. That is just ridiculous and overpriced for 5 miles. And it wasn't even a holiday.

Jessica Dewitt

03/02/2024 15:35:33

I was in an accident on my way into work and my car was undriveable afterwards. I called a couple of tow companies local to the area and wasn't able to reach anyone. I called Tony's and someone answered the phone immediately, was quick and efficient, and the tow arrived within the hour just as he had said. My drivers Cris and Luke were really great!!! It was my first time being in a collision, so their insight into the insurance process was very welcomed and helped to ease my mind quite a bit. They towed me 35 miles back home, treating my poor car with the very best care all the way, AND made sure it was dropped off in a good spot before they left. I appreciate this company and the drivers so much. HIGHLY recommended!

Jess G

12/14/2023 23:07:02

car had to be towed to Tony's. worst experience ever. woman telling my wife not to talk and not say anything. what a rude, crude individual. It is good thing that they have you over the barrel with no other choice. as a regular business they wouldn't last 5 minutes with that type of customer service. absolutely uncalled for. If you have a choice - DO NOT USE this business.

Curt Amundson

11/29/2023 17:03:54

These guys came out to tow my car to a service shop and were quite professional and excellent the whole way. They work with the service shop to get their bill onto the overall repair order so I can get it all paid at once and even let me ride along with them, too! Glad to have worked with them!

Chris Akridge

11/27/2023 19:29:03

Called them for a heavy duty winch out after hours 10pm. Ended up not using them got the truck out. Their quote was fair and their customer service was a 10/10 even for it being so late and canceling the request.

Volodimir Melnichuk

12/12/2023 03:23:58

Blew my tire on 71 south on a Wednesday morning Tony and the whole team on the phone were super nice and helpful. Cory the driver was outstanding nice friendly and efficient. No one wants to need a tow truck but if you do Cory and the crew at Tony’s will take are of you and treat you right.

Connor O'Leary

08/09/2023 18:49:36

DO NOT GO HERE!! If you HAVE to, DO NOT go to Lee, he is an awful human being, I do not understand why a world place would keep around someone who threatens others.. highly unprofessional, too many Wrecker Services to try this one out. TRUST ME

Hunter

01/25/2024 17:39:08

Just saw one of their vehicles honking at someone for no reason. Think he was upset that someone turned into his lane in front of him. The car in front of him had plenty of room and was coming up to a red light anyway, so im not sure what Tony's driver was thinking. Can't be bringing that road rage to work if you drive for a living. Owner might want to consider disabling the horn so drivers anger doesnt get the better of him.

Kyle Crusoe

09/21/2023 18:21:38

absolutely HORRIBLE customer service, I don’t know who I was talking to on the phone, but not even 10 seconds in to the call I was getting attitude from the person on the other line. Kept the call going just because it was an urgent service that was needed done asap, and on top of that the person kept with the attitude and told me that a tow truck driver wouldn’t be available for another 2-3 hours, absolutely horrible customer service from the beginning to the end. I recommend Hittles Heavy Duty Towing as the best option in the area as they provided great customer service and they arrived within 30 minutes.

Deric Ramirez

07/03/2023 15:46:30

Nate was awesome! He was able to maneuver through the busy parking lot at my office and get my car towed without any problems even though it couldn't shift into neutral. He even stopped to help another coworker retrieve her lost keys! The charge for the tow was also reasonable, I would definitely use this service again if needed. ⭐⭐⭐⭐⭐

Kara Klein

10/05/2022 05:09:32

I am shocked to see all these negative reviews, NEVER had a bad experience with these guys and gals and we have used them both personally and for business, some people are just impossible to please these days I feel. Cory, you're a legend mate and thanks for taking great care of my daughters over priced BMW today, very much appreciated.

Shiloh Harbor

07/31/2023 22:20:54

Very fast service highly professional will definitely recommend to any one who needs help

Victor Flores

04/14/2024 16:11:13

Place is a joke. Picked up a vehicle for transport. They added fees on after we called and confirmed the amount. Then still Didn't want to release the vehicle. Was claiming the vehicle equipment wasn't up to there standards. The driver was there to pick a vehicle not get an inspection. Angry bald man working the counter couldn't have been more rude. Very unprofessional would not recommend for anything.

Laural Durham

05/05/2023 19:25:31

I had the most amazing experience with this business and particularly want to call out the impeccable service of a specific employee: James. James was professional, polite, and a calming presence, who was a true blessing, in an immensely stressful situation that I found myself in on the interstate. I hope that I don’t find myself in an emergency situation like this again, but if I or anyone I know, ever is, I will immediately refer them to this business. Thank you, James!

Mia D

04/30/2023 17:42:40

Outstanding service! Our 16' box truck was disabled with a transmission problem at the base of a steep driveway. The dispatcher was kind and helpful, giving an honest estimate of time and cost. It was a hot summer day and I am sure many cars and trucks needing towing. The dispatcher called and reported the driver was finished with a job and would be at our site sooner than estimated. When Nate the truck driver arrived he asked what the problem was, crawled under the truck, jiggled something and the truck started and was able to shift! Then he took the time to give instructions to our driver, explained the system and got the truck on the road! We were charged for a service call rather than a tow saving us significant money. This is a company that I would recommend without hesitation. Professional, thoughtful, good communicators and honest. If I am ever stranded again, I will call Tony's Wrecker Services FIRST!

Liz Carter

06/10/2022 15:41:53

Absolutely and completely unprofessional company. The owners have a lot to figure out if the want to actually have a good company that know what they’re doing.

Lee isabitch

01/25/2024 16:26:32

I was instructed by St. Matthews police to have Tony's tow my car from the scene where I had totaled my vehicle. I didn't think twice about it and let them tow it. I called the next day to find out about retrieving my personal belongings before it was released to the insurance. They instructed me that in order to retrieve my belongings and release the vehicle they needed the signature of the registration owner, my father. While it was a big inconvenience to get a signature from my father, as he lives 500+ miles away, I figures, no problem, rules are rules, and I understand why they operate in that way. They gave me an option to have a form notarized and signed by my father that he would mail to me so they could release my belongings and the car. We went through this process, got a notarized paper, and mailed it all to be told the day I showed up to get my belongings that they had already released the vehicle to the insurance, obviously without the signature of the registration title holder. Not only did they not follow their own rules, but they also released a car without permission of the owner. I was able to get my personal belongings back at the lot it had been towed to after being released but my personal items had already been damaged by the yard the insurance company had it at. Would never use this company again. If you're going to put procedures in place then you, as a company, should follow them too.

Ashley Marone

08/22/2022 23:46:58

Tony's Wrecker Service came and towed my Dead Tesla from my garage. The serviceman that arrived was very careful. I voiced my concerns/worries. The owner Nick, called me and personally reassured me. With the confidence offered from the owner, I got out the technicians way. And the job was completed without any issues! My Tesla is my baby. Thank you so MUCH! Bravo

Mary Brashear

08/19/2022 18:46:19

I was called the n word by a guy named Lee because I asked him a few questions and than asked why a guy named Tony told me they were closed weekends. This towing business does whatever to keep your car for as long as they can, just so they can get more money out of it. My car was wrongfully impounded in the first place but that's besides the point. Just a head up for the people who's car windup at Tony's wrestler service to be on a look out. Because so far I've experienced bad business with these people.

Kevontaye Gordon

06/19/2023 00:50:53

Car got impounded...tried not to let me retrieve my paperwork from the car before also trying to charge me for two extra days storage fees. Said they would "do me a favor" and waive the days they didn't have it Like they were owed for that time. To top it all off, my car has a nice new crease in the front bumper I can only assume was from a flatbed backing into it...finally, they left the key on the entire time so when I got it back,dead, it was blocking in my running vehicle for 2 hours before I could get out. 2 stars only because nothing was stolen...

Tell Rowland

06/15/2022 21:54:55

This tow company was by far the most unprofessional, rude, and unpleasant business I’ve ever worked with. They kept my car a week longer than needed, were absolutely impossible to communicate with & treated me like I was stupid on several occasions. When towing my totaled van where it was supposed to go, they forgot to give the keys to the collision center and made the process of completing my claim even longer. I do not recommend Tonys.

Jess Mahorn

11/07/2022 15:52:46

Address:	3311 Collins Ln, Louisville, KY, United States
Phone:	+1 502-426-4100
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 202 Reviews
ZIP Code:	40245
Open Hours:	Open 24 hours
Popular times:	Mondays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Tony's Wrecker Services - Heavy Duty Towing JunkYard in Louisville (KY)

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