Tony's Wrecker Services - Heavy Duty Towing JunkYard in Louisville (KY)
| Address: | 3311 Collins Ln, Louisville, KY, United States |
| Phone: | +1 502-426-4100 |
| Services: | Towing service |
| Methods of Payment: |
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| Website: | Website |
| Rating: | |
| ZIP Code: | 40245 |
| Open Hours: | Open 24 hours |
| Popular times: |
Saturdays
6am
9am
12pm
3pm
6pm
9pm
12am
3am
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Credit cards
Cash only
Description
Louisville's Oldest Wrecker Service providing all types of towing and recovery for all sized vehicles. We also provide truck and trailer repair both in shop and road service. We provide secure storage, equipment transport, and air bag recovery systems.
for Your Vehicle!
Working time & Location
| Friday | Open 24 hours | |
| Monday | Open 24 hours | |
| Sunday | Open 24 hours | |
| Tuesday | Open 24 hours | |
| Saturday | Open 24 hours | |
| Thursday | Open 24 hours | |
| Wednesday | Open 24 hours |
Fast search your Neighborhood by name or ZIP:
Zip Codes
- 40245
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What clients say about Tony's Wrecker Services - Heavy Duty Towing in Louisville (KY)
Cory saved my rear on the side of 265 in Indiana. Took me into Louisville and skillfully got my old Karman Ghia in my narrow driveway without any issues. Hopefully, I won’t need to use them again but, if I do, I will call Tony’s again!
I requested roadside assistance, and Tony’s Wrecker Service was scheduled to arrive at 4 pm. However, by 4:20 pm, no one had shown up, and there was no communication. When I called to inquire, I was met with an attitude and told they couldn’t make it due to rush hour traffic. Despite their assurance of being nearby, it took an additional 40 minutes for someone to arrive. When the tow truck finally arrived, I asked for a receipt before handing over my keys, but was informed they don’t provide them. Even after requesting a photo of the information they were taking down, the driver simply went back to his truck (presumably to consult his supervisor). Meanwhile, my car service center couldn’t confirm their identity. The driver came back and asked for my keys without addressing my concerns, I refused and demanded he gets my car down to which he says “no”. At this point, I walked over to his door blocked him so he would not try to leave with my car. This lead to a confrontation and me mentioning that I would call the police if he doesn’t get this vehicle down. Eventually, he lowered the vehicle. This incident highlights the complete lack of accountability and ownership by this company, as they failed to understand or empathize with the customer’s perspective. Their dismissive attitude and failure to communicate effectively demonstrate a clear disregard for customer service. It’s astonishing that their rating is even above a 2-star. To the owner of this organization: It's imperative that you become more involved in the day-to-day operations and take proactive measures to address these recurring issues. Basic customer service skills seem to be lacking among your team, as evidenced by numerous complaints. Failure to address these incidents will undoubtedly impact your company's reputation and bottom line. It's crucial to implement corrective actions to ensure such incidents do not occur in the future, thus safeguarding the survival of your business.
I called Tony’s, was given up pick up time, which was a very reasonable time frame. Was then called back to let me know that they would be earlier. Driver was friendly and competent. All around great experience will use and recommend Tony’s!