NAPA Auto Parts in
Louisville (KY)

There okay, didn't seem to go much out of their way to help me though.

Always very knowledgeable about parts and tools

Didn't have what I needed, but super friendly and helpful none the less.

All of the Napa's are the best part stores in the city.

Brad is very knowledgeable, helpful and accommodating. Highly recommend this Napa store.

The guys at this location were very nice helpful. I appreciated their great customer service.

One of the only car parts places in town that knows what they sell

Great store. Been getting my parts here for years. Nice people and great customer service. Never any issues with honoring the Napa warranty on parts. Just keep your receipt as there's no way for them to look you up by your phone number to track your past purchases.

Had the Car Battery I needed..plus great price!!

Always great service and plenty of knowledgeable people.

They were very helpful and curteous didn't have what I needed but will tomorrow morning which is faster than any competitor that I called.

Ive had nothing but good experiences at this store. If you get home and your order is messed up, dont be afraid to go back. They’ll make it right.

Gentleman at the counter helped me out alot. Found the tools it needed for exchange and i was able to get a friend back in his way home after an almost deadly accident involving a large log someone had lost and left in the middle of the interstate. If you lose it pick it up people. You could be responsible for saving a life

Great place to get auto parts. Knowledgable staff. Much more customer oriented than big box auto parts. Also can get parts for antique vehicles that are not offered at other auto parts stores.

Had the part ready for me on counter when I got there , after ph. Order, was the right one and, quality

Terrible customer service, waited 20 minutes and guy didnt even ask me if i needed help

When you need that one part and no one carries it, try your local NAPA. They carry parts the other stores don't. At the Jeffersontown NAPA ask for Charlie. He'll take good care of you in quick fashion!

They are always welcome you to the store and I have been there for alot stuff for my truck

Parts guy was rude wanted to return a part because I bought it from another Napa store he wasn't gonna take it back at this store

I'll give them five stars, if for no other reason that omniscient Google got it wrong. I've never been here.

Always helpful and professional. Never a bad experience.

Horrible service. Was convinced my spark plug took a 5/8 socket. Which of course as I already knew it didn't. After I physically showed the clerk it was larger he tried putting the plug in the socket himself as if that would help . Honestly I would give a 0 but that option doesn't exist.

Great place to get car parts recommend it to anybody

I have purchased parts and supplies from here many years and usually have the parts I need at reasonable prices. In a great location and easy to get there, can be seen from the main road and easy to see. Friendly employees and very nice. Excellent condition and very clean.

The new manager was way too pushy. I bought a lot of stuff there for my fleet of vehicles and he went over the top on trying to get me to buy more. I only needed something fast for an emergency situation and he started the 20 questions game with me about what I buy. Haven't and won't be back

This place is what great, old school, customer service is all about !!.. I had a paint code I was trying to match. Charlie there worked hard to try to get the resources to match it. He had tech support with Napa help, which they couldn't. He called me first thing in the next morning with a follow-up. Yes, they couldn't help me, but I know for a fact he did the best he could, and he will be the first person I'd call if I need help again !.. Wow!.. blown away by the help!!.. If there were more people in companies that had his attitude in helping the customer, we'd live in a much better country.

Very knowledgeable staff, very good experience every visit