This rating is based on customer reviews, inventory size, pricing, and service quality
In Louisville, KY, NAPA Auto Parts scores 87/100 with a clear positive tilt. Reviews repeatedly praise knowledgeable staff, quick counter help, and success finding hard-to-find and antique parts; prices are often reasonable, warranties honored, and the store clean and organized. Strengths include fast orders when items aren't in stock and parts ready at pickup. Complaints note occasional long waits, a few rude or pushy interactions, bad advice on a tool size, and return hassles, showing inconsistent service amid mostly strong care.
Great store. Been getting my parts here for years. Nice people and great customer service. Never any issues with honoring the Napa warranty on parts. Just keep your receipt as there's no way for them to look you up by your phone number to track your past purchases.
Gentleman at the counter helped me out alot. Found the tools it needed for exchange and i was able to get a friend back in his way home after an almost deadly accident involving a large log someone had lost and left in the middle of the interstate. If you lose it pick it up people. You could be responsible for saving a life
Great place to get auto parts. Knowledgable staff. Much more customer oriented than big box auto parts. Also can get parts for antique vehicles that are not offered at other auto parts stores.
When you need that one part and no one carries it, try your local NAPA. They carry parts the other stores don't. At the Jeffersontown NAPA ask for Charlie. He'll take good care of you in quick fashion!
Horrible service. Was convinced my spark plug took a 5/8 socket. Which of course as I already knew it didn't. After I physically showed the clerk it was larger he tried putting the plug in the socket himself as if that would help . Honestly I would give a 0 but that option doesn't exist.
I have purchased parts and supplies from here many years and usually have the parts I need at reasonable prices. In a great location and easy to get there, can be seen from the main road and easy to see. Friendly employees and very nice. Excellent condition and very clean.
The new manager was way too pushy. I bought a lot of stuff there for my fleet of vehicles and he went over the top on trying to get me to buy more. I only needed something fast for an emergency situation and he started the 20 questions game with me about what I buy. Haven't and won't be back
This place is what great, old school, customer service is all about !!.. I had a paint code I was trying to match. Charlie there worked hard to try to get the resources to match it. He had tech support with Napa help, which they couldn't. He called me first thing in the next morning with a follow-up. Yes, they couldn't help me, but I know for a fact he did the best he could, and he will be the first person I'd call if I need help again !.. Wow!.. blown away by the help!!.. If there were more people in companies that had his attitude in helping the customer, we'd live in a much better country.
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