Seized Recovery in
Austin (TX)

Horrible drivers.

El peor lugar del mundo en cuanto a servicio al cliente y comunicación , tienen un horario horrible , espere 24 horas para una cita y cuando llegue dos de los autos no tenían llaves para transportarlos , pudieron habérmelo dicho desde el día anterior, la señora de la entrada es muy grosera y prácticamente te corre de la entrada , un lugar pésimo

Seized recovery provided an excellent service to us! We had to repossess the car that wasn't being paid for. We called at 2:30 pm and at 5 pm same day we got a message from them "We got it". The next morning we received a condition report along with pictures. Great communication too! Thank you Julie! Their price is fair considering they will store your vehicle for 10 days for free and not only store, they will also look after it. The only bad reviews are from people whose cars were repossessed.

Horrible Service.. these people towed my car without the keys and dragged it #1.. I called and spoke with them several times and when I showed up the receptionist acted like she didn't know what I was talking about so apparently calls go to a different place not the actual location or person at the desk. Nothing they said collaborated!! And they were so extremely rude!! I was told they close at 5pm and when I showed up at 3pm on a Friday to get my car they said they were closed. So I had to waste money on another uber ride. On top of that I had to wait until Monday to pick up my car and they charge for each day for storage!! So frustrating I hope to never have to deal with these people again.. if they don't like thier job just quit. Don't make things harder for others and use it as a power play on other people .

Please list the correct address on Google maps. I put this address in my GPS for it to take me to a dead end road. Be advised that their is no Seized Recovery banner up, it’s just a small trailer where all the cars that got repo’d are sitting in a lot. The hours are terrible, who in their right mind would be able to come pick up a car from the hours of 11 am - 3 pm, while weekends are closed? The banks make it real difficult for you to pick up your car.

Contacted the company for damage that was done to my vehicle and they are willing to do nothing about it. When I went to pickup my vehicle there was trash for DEF fluid that was left in the bed and trash form Chick-Fil-A left in my back seat even had a name on it. The company was not willing to assist in anyway.

Well I just got off the phone with you people. Not a friendly bunch. Your mics on your phones are horrible. I called at 1:30pm to recover my property. Which the lender sent email to them so I could. Well at 1:30 you tell me you’re booked up and I can’t get my property till tomorrow. What do you mean booked to we close. He says we close in a hour? That’s 2:30-2:45 pm. Who closes at 2:45 -3:00 pm on a Tuesday. I can’t wait to see what’s damaged on the truck. There was a loud bang when they took it out of the driveway. I just spent $8,500 putting in a second motor. Probably hit the oil pan. Great. I’m trying to explain to this guy my firearm was in my truck. I need to just collect it. I’m making sure I have this information noted as here are pictures. So if it’s missing. Tomorrow we’ll see.

All of my belongings were stolen out of my vehicle including important car documents and my car manual. A car sticker I had on my car was also taken off? And my spare tire is also gone. Unbelievable!!

Illegally withholding property and charging to even get the property out of vehicles, call your non emergency police number and take them up with you! Also, report their towing license with the state till they shut them down!

These guys repossessed our vehicle. They definitely need training on what is the correct way and how NOT to commit breach of peace. By the way I saw on one of their reactions to a post that they only have black trucks. Not true they seized mine in a white truck. They also use a blue unmarked sedan. They also do not wear any kind of identification and use violent methods to recover vehicles.

Had my car here for a couple of days, when I came to their lot to get it back the lady at the gate was extremely nice, she was doing her best to help me but there was an issue with my paperwork and I understood she had to help other customers too. One of the owners stepped in to help and was able to get my paperwork squared away and I was able to get my car back with all my belongings just the way I left them. I appreciate how they were trying their best to serve all of us at once.

Picked up the car after couple days and even got the key from the customer. Communicated very well and was very well priced. If I have another vehicle that needs recovered in the area I will be using them again.

The hours are ridiculous. I am stuck without transportation for the weekend because he would not allow me to pick up my car 10 minutes before they closed. One star. 6/30/2023 at 2:45 pm.

Dónde está mi carro se lo llevan un sábado y cuando llamo a la compañia resulta q están cerrados hasta el lunes no contestan el teléfono como puede ser esto se llevan el carro un día q no trabajan para ganar más dinero .

I was trying to get personal belongings back and I was told I need to pay $50 for a processing fee I have never been told to pay to get belongings back I’d give this 0 if I could

My vehicle was towed I was scared and didn’t know what to expect after reading the previous reviews. So I had to come on and reciew them…. After all my experience was really good I got my vehicle back w/ no problems! And all of my belongings were inside just like I left them. TY for the good experience.

That are driving cars that repo with that person plate on the car

Got a toll bill from them removing the plate off of my car and using it on theirs. I don’t even live in Texas anymore.

Not sure why this company feels the need to go through your vehicle and steal your belongings and then to top it off your driver's are the worst in the business cant pop a lock without damaging the vehicle

Yeah the address they gave me was wrong but the people that work there were pretty friendly they repossessed my truck and I was only 2 months behind the Santander finance company and they resist my truck I've got my lawyer working on it still trying to get my truck back I got the money to pay him you know I had it then when they picked it up this is covid-19 is really messed up the construction work

Who closes at 3pm? I can only assume they have shorter hours so that people have as narrow of a window as possible to get their property, therefore charging as much much as they possibly can. I don't know how towing my car 11 minutes up the road equals out to $500. Yall are shady.

Pitiful company who’s thirsty for money;especially if they have the workers to push your vehicle out of a parking spot into the street to tow it!!! This company SUCKS!!!

I’d give zero stars if I could. This company repossessed my mothers car at MY property. It was in my driveway and upon doing so damaged my driveway. Damaged her car and lost her personal belongings. They sent it to auction 2 days after taking it. My mother immediately got her car back but now the office won’t answer their phone. Would never ever recommend this company. She drove a wrecker for years and how everything is being handled is careless and sloppy. Oh and to the owner, good luck running my name for your records. As stated above HER car from MY PROPERTY that I own.

This man was very Rude , pushed me cops where called

I gave these guys 5 stars they returned my car to the bank free of charge. And they were kind enough to let me keep the keys. And what they do with that half eaten cheeseburger on the passage seat is up to them.

These folks are really helpful and insightful to the recovery process. They are kind, courteous and professional. They are empathetic.