I waited for over 5 hours on the tow company I ORIGINALLY had through my roadside assistance and insurance. Stuck on the frontage rd of I-35 just past Riverside as the streets merge into one. Every hour in fear of being hit by every car and every call I made to the tow company I was placed on call and hung up on or told the truck was on the way and that I could cancel but it would cost a $50 fee. Traffic of course picked up and an officer pulled up behind me as I was on the phone on hold again with the tow company, WHICH NEVER TEXT OR CALLED ME WITH AN UPDATED OF ETA OR ANYTHING, and I asked the dispatcher to repeat what the eta was and the policy for cancelling and why I hadn't cancelled and gotten a new tow truck driver. Dispatcher said the reason was the driver was first stuck in traffic and had a flat and had to wait on someone to assist him on HIS repair but was 2 hours away. And I could cancel it and would not be charged since it was an issue with there vehicle. I called around and explained my situation to the companies I called hoping for compassion and found prices from $300 to $500. I was blessed to call FADI TOWING and thinking it was a mistake to again explain my situation. He told me not to stress and assured me that he would be at my location within the hour. 15-20 MINUTES tops he was at my location and getting me loaded up. This man is also a mechanic. And had me on the road THE SAME DAY, well later that night, VERY AFFORDABLE. Old East Austin prices. I no longer live in Austin but still work events in town so I was in a bind and the driver Mohammed was quick to get me off the road while I was safely in the tow truck. Got the parts I needed and car repaired that night and I was able to sleep in my own bed and at work on time the next morning and the day after. Thank you Mohammed and FADI TOWING.
Had an unexpected breakdown and reached out to them. They handled everything without delay and made the situation much easier to deal with. Straightforward and reliable service.
Wasn’t expecting the process to be this straightforward. They handled the pickup and drop-off without any complications, and everything was done exactly as discussed. It made an inconvenient situation feel much easier to manage.
Had to arrange a tow for a family member and everything was coordinated without any issues. Updates were provided along the way, and the vehicle was delivered safely. Made a stressful situation much easier to deal with.
What stood out was how organised everything was. From the first call to the drop-off, there was no confusion or waiting around. It’s rare to find a towing service that runs this smoothly.
Ended up needing a tow in an unfamiliar area and wasn’t sure what to expect. They kept things simple, gave a clear arrival time, and followed through exactly as promised. The whole experience felt well handled.
Great experience with this towing company! They were quick to respond, professional, and handled everything smoothly. The driver was very kind and made a stressful situation much easier. Highly recommend!
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