They lie about pricing over the phone and when you get there it’s not the price they said that they pay. I wouldn’t recommend selling them metals or copper
Edit: Do NOT go here.... see response from business. Lowered review to 1 star. Nowhere did I ever sign, or have disclosed to me that I can not post recipets, nor is that described or mentioned anywhere on any receipt or visable sign in the yard.
Originally review: I really wanted to like this scrapyard but everytime I give them another chance they screw up over and over, costing me money.
I called Monday and asked for the current price for stainless steel. They asked how much weight I had, and I said 75 lbs. They quoted me $0.80 cents/lb
I come in Wednesday and pull around to the back. Employee comes out and asked what I had. I said stainless steel and aluminum pointing to the giant kitchen prep table and aluminum sheets in my truck. Without checking with a magnet,(easily identifiable as stainless steel) He says to go weight on the big truck scale. I pull on to the scale and back around. After unloading the table they drove it with a forklift to the big steel pile out back. Note the big scale doesn't have a outward facing weight display so you can't see your weight at all. It also rounds to 20 lbs, so my table weighs as 80 lbs but could have been more.
I manually brought in my other items including batteries, a bucket of wire and a smaller piece of stainless steel to the small scale inside. They weighed them, and then said the ticket was sent to the office. Except now I can't see what they recorded and check it for what I expected to see, or question why something was graded that way it was. They used to print out paper tickets that you could see what they recorded. That seems to have stopped.
I got to the office window and they have you sign a signature pad, previously they had one that had a screen on it and used to show you some info, like total $ or something.
Up to this point I still haven't seen the ticket yet. After they sign the check, and hand it over to you, I finally see that they did mark my stainless steel table as shreaddables/tin. I mention that to the office lady and she then has to correct the ticket and print a new check.
Frustrated, I gave up on mentioning the price difference in what they quoted on the phone. They ignored the quoted price of 40 cents per lb for stainless steel, and only paid me 35 cents per lb, I assume since they went off the 2 lbs of stainless steel from the other part of my ticket, paying you less if you bring in smaller quantities of weight.
I used to go here back in 2023 and had the same issues. Call for a price and once you sell it to them, it's always lower that what they quoted, and what you expected.
Once again they find every way to screw the customer, I claimed in 2023 that I would stop going here, but decided to give them another chance. I can see they still haven't changed
I won't be returning ever, especially since Austin metal and iron is literally right around the corner.
Awesome crew all-around! Fair, friendly, fast & efficient customer service! Always pays out Great! Ask for Allan, he'll go above and beyond to make sure you're a satisfied customer!
I am amazed at the OUTSTANDING customer service at Gardner. I had a ladder that was recalled. Part of the process was to recycle it and send pics of proof that I completed the steps. That evening I realized that I did not get pics of the recall number written on the ladder. I called first thing in the morning to see if they happened to still have access to it. I spoke to Steve and he not only located the ladder, but sent me pics so I didn't have to go back up there. Everyone I have spoken to there were friendly and helpful. They deserve 10 stars! Not sure if I'll ever need the service again, but if so, I know where to go. Thanks Steve and everyone else at Gardner! You saved the day =)
I went today to sell some wire and the guy that scanned my driver license didn't give back to me and just went in the office and never said anything.
Second it took 25 minutes to get my money and it was hot and i was frustrated
I called to confirm that I was going to make it and they were willing to accept me before closing. They said yes I get there everybody’s walking around just looking and wait till after their closed to acknowledge me to say hey we closed …was a waste of time could have just told me come tomorrow….. Miss Cheryl Johnson is not a recommendable person to talk to just allows. Lies to blow out her mouth should be more punctual and honest when it comes to someone calling ahead of time to confirm something instead of having someone waste gas to get all the way over to their place for them to say that they’re not willing to accept You….Needs better management …
Best scrap yard for copper wire. Great customer service, especially from Jake, who helped us the most. Professional and experienced personnel, nice and clean environment, and we definitely will be coming back.
The team over here is absolutely phenomenal. Steve helped me out. Was very communicative and flexible as my busy schedule would alter. They unloaded my copper and made the whole process very easy. I cannot recommend recycling your copper here highly enough. They've also got on-site processing payout. Can be a little bit bigger talking to Steve. If you're an electrical contractor, I'd recommend coming here.
I went with Cat 6 cable and they definitely gave me a great price. Jesus and Cuba helped me as soon as I went and they loaded everything for me. Great experience and will continue coming here!
They don't have good parking and there is trash all on the ground in the back and the got wanted me to pull in the dirt where it looked like my tires would pop. They have a box that is now over some metal studs sticking out of the ground buy the bay entrance door. The last time I was there I almost ran them over. None was even aware of it until I said something.
Customer service is not all that great neither. I could sorta under stand him but was not for sure if he understood me.
Awesome team to work with great communication never had a problem scheduling for a pick up Ralph R. always communicates and make sure we are well taken care of awesome team!
Jake and the staff at Gardner were attentive, friendly and swift. They had me in and out of there and in no time. Best prices in town by far, thanks guys.
Ease of use entering and dumping then exiting. Everything was fluid and wait times are non existent when I came through in a Friday afternoon. They are very fast.
Allen was amazing and loved him! Definitely a superstar!
They rip you off in price they give you they tell you over the phone what they’re gonna give you and then they deny that they said that I would recommend these guys. It’s better to throw the crap away than be lied to.
Drive around to where the parking signs are in the back. Everyone here was pretty awesome and helpful. Glad I came here! Make sure you get there before 4:30 pm.
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