ATX Towing Service in
Austin (TX)

They only take cash what kind of business don't accept credit card then the worker threatened to pull out a gun on me as I was trying to get off my car to go talk to him

I've been living at my apartment complex for 2 years now and woke up this morning to find my vehicle towed by them for absolutely no reason.

Someone needs to put a stop to these thieves, because what they do is completely unjustifiable. They towed my car even though it was parked in a visitor spot and charged $345 with no valid explanation. On top of that, the person at the front desk insulted my 13-year-old daughter simply because she asked to speak to a manager. This is unacceptable, but unfortunately these thieves get rich at the expense of others.

I saw this driver towing a car in my apartment complex and he was filming me on his cell phone as he was driving away someone’s vehicle. It takes a special kind of clown to be criminal while he’s got the company logo all over the vehicle he’s driving. I’m pretty sure you’re not supposed to drive and use a phone.

I genuinely don’t understand how they took the wrong vehicle! Lived at my apartment for over 2 years and never gotten towed! And this time was by mistake! They took it so why couldn’t they bring it back?? Leaving scratch’s on the back of my truck bed I will be filling a report! If I could rate it a zero I WOULD !

i’ve lived at my complex for 2 years now never been towed, never got a warning just up and left with my car.

Finally got caught not registering my car at my apartment complex, unfortunately this was completely on me. I know all tow companies have a rep but I will say the people I dealt with were great and I actually appreciate them for keeping my apt complex nice and clean.

My car was towed even though it has been registered thru my apt residence. They wouldn't let me see the video of how I was parked.

They Towed my car and I ended up having to get a whole nother car because the fee they were charging me to get it out was the same price but hey they just took some junk off my hands GOODLUCK gettin that thing to work lol

I had a really insane experience here. I paid the fee to retrieve my car and ATX towing had removed my plates when I got my car back telling me they had handed them over to the police. I had to file police reports with 311 and mark the plates as stolen before the owner revealed he had lost them in his office. The management and owner are extremely rude and confrontational, escalating minor issues way beyond reason. Losing track of my plate, requiring me to file it as stolen with the PD, and yelling at me when I was on the phone with PD trying to resolve the matter are all beyond unprofessional. This place is a lawsuit waiting to happen.

Another one-star review saying that I hope these scumbags get sued into oblivion. We double-parked a vehicle at my complex overnight as we are in the process of moving. There were dozens of empty spaces still available and we weren’t parked directly next to anyone else. The complex didn’t call it in and the security company didn’t call it in. This predatory company is just circling complexes on its route overnight (we left the vehicle there at 11pm to sleep and they took it at 4am!) and taking everything they can, including an entire truck with a U-Haul full of personal belongings (which they of course charged separate fees for) without so much as a phone call! Then they demand you pay in cash on-site. I’m no stranger to a cash only policy for small businesses trying to avoid credit card transaction fees, but for such large sums of cash, it certainly raises an eyebrow about how they’re running their books. (Unlike some other reviewers, did let us pay with card after initially asking for cash.) A thorough search of the property revealed a single sign posted on one building, only a few inches tall and MUCH smaller than the “No guns allowed on the premises” sign above it, listing that they could tow without notice. The sign is deliberately unnoticeable so that they can get away without the legal liability but no one will actually see that it’s there. I wouldn’t be able to sleep at night working for a place like that, but the workers seem to take joy in berating and verbally harassing their hostages—I mean, “customers.” I hope they get shut down for their shady, illegal business practices tomorrow.

Ok, the first TWO times they towed my daughter's car, I forgave that shit. But now that they towed it a THIRD TIME?! It's on the list for our apartment complex. I'm thinking about suing. That's just theft.

We were at Starbucks in Barton Springs and we saw the car getting hooked up. We immediately were out there before the guy left the parking lot. He would not drop the car and let us pay the drop fee at noted on the consumer information on towing. They are evil and have look out watching the parking lots. If you see ATX Touring signs make sure you look for the lookout. Very overpriced as well!

Crazy predatory business. Have to re-register my car every 24 hours while visiting a friend or I'll get towed by these goons. They are very excited to ruin your vacation.

What goes around comes around. Karma is going to catch these guys hard one day. - $325 to get my car. Predatory pricing. - Cash only because their non-existent card machine is down. - No change, so I had to go to the food truck to get a $5 bill. - They owe me .53 cent because the bill was 324.47 and they refused to give me change for the $325 I gave them. - They wrote on my window with some type of paint marker that takes cleaning chemicals and a lot scrubbing to come off. All around bad ethics. I deserved to be towed. However the ethics are seriously crooked with this business. The big man upstairs will have his way with this business eventually. As Texans and Americans, we need better than this.

ATX Towing, y’all didn’t just tow my car — you hauled off my bad habits, bad luck, and failed endeavors too. Whatever price was requested, I paid it as redemption, and for that I’m oddly grateful . Amen. May the Lord forgive all my sins, and may God bless y’all with flat-free tires, unbreakable tow straps, and endless business — the true tow-away collectors of misfortune.

Scammers, they charge me $380 for the impound plus $227 for them to get my car out, they didn’t let me get another tow company to get it out which it was going to be cheaper. The owner wanted to keep my car so bad because the stuff I had inside the car are worth a lot of money. They only accepts cash, really suspicious. The women at the window is super rude she didn’t wanted to give me a receipt as well. Just the worse

0 stars (if I could give negative, I would) This business is extremely shady. They forced me to pull money from their overpriced ATM, essentially stealing from me. The bald Hispanic man working there was completely unprofessional and should not be dealing with customers — his behavior was unacceptable. The only decent person was the lady at the front desk, who unfortunately had to deal with the mess. Warning: Be careful. If your car isn’t registered, these people will take every last dollar from you.

The company insists you need to pay cash, but you don’t! The law states they must accept credit and debit cards. If your car gets towed by them, don’t let them pressure you into paying cash. You can report them to TDLR.

This company is the worst they work with apartments called Menchaca commons. The so called gentleman came to my apartment at 11 PM which I spoke with him and he told me that my car wasn’t registered which I told him I’m new to these apartments and he gave me a chance to call the office tomorrow morning which I didn’t expect for him to come back in the middle of the night at 3 AM to tow my car. Very conniving because he told me that I had a chance tomorrow to call the office to add my car but no and again I had to pay a fee of $324. Don’t try to make a deal with them. They have no compassion. They really don’t care. They’re just there to do business and that’s it.

Try to avoid this company at any cost, pure money making approach, very unfriendly and looking to rip-off people in close by areas. No card payments possible but by co-incidence an ATM is just next to the payment window. The people are also not helpful in getting your car back, they just simply don't care and cannot even give you the exact address, where you need to pick-up your car.

Got two different instructions about how to get my car back when I called the first time then I did the second time. When I went to pick up the car I brought this up. The owner screamed at me calling me a liar. Then when it was time to pay he claimed the the right amount was not given even though he was given enough to require giving change back. Exploitative business operated by incompetent and vitriolic people.

The people you call to ask about your vehicle seem to have a middle eastern accent. I am Asian and by no means am racist. Our vehicle was towed. I called and asked when i could get it out. He immediately says we are open M-F 8-5. I said Monday is a holiday, will you be open. He says yes and NOTHING else. Come to find out you can pick up your car anytime as long as you give them an hour notice. Which was NOT relayed to me. So I ended up paying over $400 instead of the $250 towing fee. When we called back and asked why he said I couldn’t get my car until Monday, he said you said you wanted items out of the car. I said I never said that. I said my car was towed and when can I get it out. He claims he gave me all the information about the 1 hour notice to get my car out. It’s a scam to get more money out of you. So if they tow your car, you can call them and get your car out at ANY time of the day or night.

So y’all just be towing for any and everything huh !? Just ridiculous how pathetic and low this company is. This is by far the worst money hungry towing company ever !!!. Why y’all so rude with folks ? Y’all parents ain’t teach y’all any manners ? . Y’all gone end up catching the right one , one day !. Don’t work at a job you hate dummies. LeRn how to stop damaging folks vehicles also and stop towing just for fun! Like why my boyfriend’s brother who is visiting from California got his car towed at the apartments just now when his vehicle is clearly registered? Explain that! Y’all preying on the poor and y’all really need to be shut down. Funky towing services! Sad this the life y’all chose . Grown adults rude and messy with no life but to prey on the poor and be incompetent! Do better with y’all lives.

Not a great experience at all. First with car getting towed for silly reason (Never knew I was parking illegally in the opposite complex). The staff is very much rude and one lady told there will be upcharge for Credit Card use, after handing over card I was told they only take Visa or Master. I gave Visa but then another guy came back and told they need Debit Card. The ATM machine is located quite conveniently right next the window. Get the Cash and dont forget to ask for proper receipt.

Damaged my wheels with straps they use. Predatory and state they don't have change for cash payments, returning less than I was owed back.

I’m honestly at disbelief how rude the drivers were! I also called to speak to the boss about the issue and he was rude as well. He decided it was okay to talk over me and treat me like I was less then. I will never use this company again. Good luck to who does !