Ramos Towing LLC in
Riverside Grove (CA)

Nathan from Ramos Towing was seriously amazing. He showed up quickly, had a great attitude, and made everything feel easy and stress-free. Super professional, took great care of my car, and clearly takes pride in his work. Ramos Towing is lucky to have him — you’re in great hands with Nathan.

I really hope I’m contacting the right Ramos towing company because the guy that helped me today was great! Whatever you’re paying him he needs more! His name was Nathaniel and he picked me and my truck up in Vernon and drove me back to Riverside. Very polite super cool guy we had back to back conversation the whole ride back! I wish I could give him more stars! Thank you for the awesome service!

Got assigned this company as part of an AAA ticket and was told a technician would be there in about an hour. An hour later, I call back and they said they’d have the tech call me immediately. Fifteen minutes later, no one has called and when I called back, the person said “it’ll be another hour” without any apology.

Nataniel just towed a rare and Classic car for us. He was AWESOME! Efficient, Friendly, etc. Dude had a SMALL space to work with in our garage and was a champ about it. Dude needs to be recognized as a great Representation for Ramos Towing. He made sure to properly get everything attached. I would ABSOLUTELY recommend Ramos Towing, and I'm keeping all info on file for all of our future Towing/Assistance needs and to also recommend them to anyone who is looking for a trusted company to tow with. Seriously, dude was AMAZING.

The worst towing company I’ve had to deal with. They towed our truck out of the driveway of the house we pay rent at without any legal reason. Tried to meet with them on Sunday @12 at the address they provided which was 3888 Commerce St, Riverside which is literally a random sketchy alley way. The first driver who came demanded $750 cash before we could even see the vehicle. Then proceeded to tell us to give him the cash and follow him to the location of where the vehicle was but refused to give us an address. We did not want to give the money without seeing evidence that they had our truck. We told the driver we were just going to call the cops and have them come down here to help the matter and the driver sped off. Now the cops are involved. Then we were told to meet them at the same alley way @2. The driver did not show up until 3:45 and we had to keep calling the whole time. It got to the point where we had police men waiting with us and they had to call the towing company to get them to finally meet with us. When they finally arrived they actually had the truck with them this time. The police officers who worked with us told us that the police department does not work with this company, therefore there are a lot of grey areas and they are able to get away without scamming people. If you ever have to work with this company, get the police involved. Very shady business.

Worst experience with towing. Tried to get a tow through AAA and they changed my estimate three times with no explanation. When I called they delayed again. Worst service.

The best Heavy Duty Towing Service. Thank you for helping us out with our tow truck

Horrible service. Was waiting for a tow and the projected time was wrong. I called to ask for an update and the woman on the phone said the actual time was an additional 40 minutes. When the time came I received no calls at the number I specifically asked to be contacted at. When I called back they said they tried to reach me but there was no evidence that they had called. When I tried to resolve the issue with the company the woman was very curt and unhelpful. I would have understood if they at least attempted to help solve the problem but they were dismissive and rude.

Ramos towed my vehicle incorrectly causing damage to my vehicle. The staff were disrespectful, vulgar and rude. It’s disappointing to be disabled and not treated in a respectful manner.

Called several times to give update on arrival. He was very courteous, friendly and knew what he was doing. Very good experience.

Ramos Towing LLC was contracted by AAA dispatch after 4 other tow companies and drivers couldn’t figure out how to tow my vehicle. Ramos towing is located in Riverside, my vehicle was in Redondo Beach. Vincent the driver minimized the distance and was very knowledgeable, extremely pleasant and took care of my issue! Bravo Ramos towing and Vincent! Appreciate You both!

They were dispatched by AAA, waited over 2 hours for them to arrive for them to say they can’t tow my truck because it had a EMPTY flatbed on my pickup truck and they claim it’s a commercial truck. Not to mention my drop off address was 2 miles away…and they also brought a very large flatbed medium duty truck to tow me with. Pathetic company if you ask me…

Absolutely horrible experience today. Waited 4 hours today for a tow and no communication at all. They kept lying and saying the tech was on there way but hours and hours went by with no apology whatsoever. I give 2 stars because the tow truck driver was super cool and really made the best of a bad situation. If you are in a rush, do not choose this place. They have no problem keeping you waiting.

Update... its been about a year since i last needed a tow and AAA dispatched Ramos again. I was very happy with that. Jonathan arrived 30 min sooner than estimated and was lightening fast to get the car hooked up and ready to go. His gps was suggesting to drive around the block in the opposite direction, so he just asked to tell him the way to go. It was less than 3 miles, and got us and the car back home safely. Dropped the car and was off to the next customer. So far, Ramos has choice workers who know their job and do it well. THANK YOU! After a 2 1/2 hour wait, found out AAA never dispatched my request. Had to call CS and then Ramos Towing was sent out to me. It only took them about 10 min (once the request ACTUALLY went out) to get to me (even though AAA had provided incorrect GPS) and had my truck loaded and dropped off in less than 20 minutes. JAMES was the poor guy who had to put up with me (lol). He's super friendly, informative, professional...overall, hes just on point. Very respectable man and needs some recognition! My hats off to James!

Jose is a damn good Tow Truck Driver. Five stars all the way. Took my exotic car with the fender hanging inches off the floor of a long and bumpy and ravenous dirt road and didn’t let a single speck of rocks or dirt hit it. Still not sure how exactly. Thank you.

Our car lost power on the freeway and we were stranded in the rain! Our car wouldn't start and it was pouring today. I called AAA and they immediately dispatched a tech from Ramos Towing. Within a few minutes, the tech called me giving me instructions on what to do and what to expect from him. He arrived and got our car to the mechanic within 30 minutes of my call. Very impressed with the customer service we received!

Got my car towed from Moreno Valley to an auto shop a bit away and the guy was super nice! Got there in good time and he was quick at what he does. Thanks definitely would use this company again if I ever had issues.

My battery went out and Ruben came out and swiftly jump started it! Ruben was knowledgeable, experienced and great at explaining what might’ve happened. Options on what to do on future incidents like these were explained and he also gave awesome customer service with a smile! Thank you Ramos Towing LLC for hiring professionals like Ruben as well as your dispatch lady, both were excellent!

My car stopped accelerating on the freeway today and I was *luckily* able to get to the offramp before the car was completely disabled. AAA dispatched Ramos Towing. Luis arrived almost 45 minutes sooner than they predicted and was personable and professional and he truly saved my day. His truck was clean and he had my vehicle hooked up and we were to my destination I'm time to have dinner with my family. 10/10 recommend both this company and their technician. Thank you!!

Needed a jump, other companies had a wait of over an hour. Called Ramos Towing and the dispatcher was very friendly and nice early in the morning, and said they could have someone out within 30 minutes. Ronnie arrived within 20 minutes and was apologetic because he took so long. He quickly got my car started and I was on my way. Great customer service by dispatch and the mechanic.

Very satisfied with their service. This was our first time needing a tow, and they showed up less than 5 minutes after hanging up with AAA.Very friendly and professional. Definitely recommend. The drivers name was Gama. He made our experience stress free and very easy. Thank you!!

They were dispatched to us by AAA. They arrived quickly and the driver...forgot his name completely...was very knowledgeable and on top of his work. I didn't need to do anything, like I could anyhow as I was holding my infant daughter. Great customer service! They towed my husband's truck and it was home safe and sound when we arrived back home.

I’m a mom of 3 kids under 6. My back tire blew out. I was stranded. The only tire on hand close by was Toyota Culver City they were closing in a hour . I spoke to the super friendly phone operator at Ramos?. She was so understanding she did everything in her power to get us to Toyota. We made it just in time. I’ve had some tows in my life and I really have to say, this company cares. And you know tow companies most times don’t. I will use them again for sure. Driver was super nice also. Super cool and funny. He made my stressful event , not stressful anymore. Thank you guys at Ramos tow.. keep being the way you are??✌️

The fastest response time I’ve ever had! Literally, he was there in 1 minute after dispatched. The gentleman was so helpful and professional. He went above and beyond with his customer service. He did a great job trouble shooting. Very pleased!!

Ramos Towing is amazing. I called AAA the day before with a ready time. Ramos Towing called me the morning of to confirm. That was great 'cause I didn't expect a call from them. Then the driver followed up with another call. When he arrived he shook my hand and introduced himself. He advised he how long it would take to load my car. When I got in the truck he advised me of the eta to the dealer. We had a nice conversation. Before I knew it we were at the dealership. Very nice young man. Great company. I wish them much success!

I have used this company multiple times via my AAA membership. Since this company has been dispatched multiple times I figured I might as well write a review. The drivers have always shown up earlier than expected and the communication has been amazing letting me know when they would arrive. Each time the drivers have been pleasant, friendly, and quickly taken care of my situation. I have used this company for keys being locked inside the vehicle and also for a tow. I would highly recommend using this particular company.

I was shocked to have had Ramos Towing come to my place of business within 5 minutes of placing a service call to AAA! I had a phone call from the operator than the driver giving me their ETA. Very impressed. (The driver was very courteous and had such a great smile and positive attitude, which is very rare nowadays) Keep up the great work ?